RUN!!! Do not use this transportation company! Save yourself the headache, heartache, and MONEY!! If I could give 0 stars I would!Summer 2023, we are in the middle of another big move from Maryland to Hawaii due to active duty orders. About a week before my family flew out to head to Hawaii, we were made aware of a heat embargo and nowhere within a 12-15 hour drive were flying pets due to the heat. We did some research on pet transporter companies and came across Critter Getter Pet Transportation, we chatted back and forth for a few days. The owner of the company, Aireal, sent over a contract and informed us that she would need more money up front than what she would usually charge because of having to book flights, and we thought that was totally understandable. She provided screen shots of flight costs/itinerary and told us that she could get our dog out to Hawaii for $1800. Fast forward a few weeks (mid August 2023), we needed some paperwork to be filled out for the health certificate and she was super dodgy and always provided some type of excuse. We had an appointment for a required health certificate that our dog, Dakota, needed and after several attempts of trying to get in contact with her to make sure we were still on for the flight, she finally responded that "something had come up and she would call me the next day." When we asked her if we should keep the appointment for the following day, (certificate is good for 10 days) she never responded. After not hearing anything back from her, later that evening I informed her that we were going to have to cancel our plans with her altogether. Over the last two weeks we have asked for a refund of our money, and it is one excuse after another (if she even responds at all).  She has stated that she can't get reimbursed for the tickets she bought because they were nonrefundable, however she was the one who stated we had to change plans. She has never provided an actual receipt for the tickets purchased. She claims that we got scared and backed out, but she was the one that had to make the initial change, and then not follow up with any details. This is our family dog, not a purse or something that you can just make last minute arrangements for. She has told us numerous times that she has to do the math to figure out what she can refund us, but we have yet to receive any type of refund, or any attempt to provide any type of documentation showing where she has made any purchases with the money provided. I know this is a novel, and thank you for sticking around but I want to let you know that these types of people are out there! And they will prey on you. $1800 is not the end of the world. And we will eventually be able to make up for this loss. We are now out $1800, plus now we have to pay out of pocket expenses to where there is not a heat embargo. Hotel, rental car, gas, and my plane ticket, and the ticket for Dakota to fly in cargo hold. Please please please. Be wary of Critter Getter Pet Transportation, and any other company that she owns. read more

This company has promised to pick up and deliver two puppies for me, they were already headed my way. They picked up from me but cancelled the two pups and a nother dog scedualed for pick up. Cancelled a secound date given for pick up. i paid in full for the dogs to be picked up for me. I had to make other shipping arrangment and when I asked for a refund, I was sent a reciept that it was paid and it never came to my paypal account my secound attempt to collect i was sent a reciept that had no name or 4 last digits. i never got my refund of 750 and now she wont answer my text. read more

Our new Cavalier King Charles puppy (4lbs, 10 weeks old) was picked up from our regular breeder on 8/9/20. He was healthy and certified by his vet Our new pup was dead in about 48 hours while in transit with these people. There was no adequate communication or any effort to get this little guy to a vet. We were lied to the morning before he died that he 'was doing great'. It took us nearly two weeks to get the owner to find the time to respond to us. The driver said we would incur no costs, but they refuse to refund even a penny!!!! These people put our little Toby in a stacked cage with no blanket or barrier to protect him from the metal grid. It is unconscionable how these alleged animal lovers can advertise their loving care in the way they do. BUYER BEWARE!!!! read more

They are useless! The owner is oblivious to what customer service is and her driver's do not properly care for the pups during transport!

Do not use this transportation service! I received a text hours after they picked up my puppy in NC. Text stated puppy would be delivered to me 7 days later. My puppy would be in a small cage in a van for 7 days with only 4 days of food! Not to worry, puppy would have pee pads in the crate. Completely unacceptable and so cruel! I asked them to return puppy to breeder which Critter Getter did later that same day. I was told over the phone and in writing a refund would be given. It's been over 2 weeks and no refund. Critter Getter has not replied to my texts, emails or calls. read more

This has been the biggest headache ever. Communication has been extremely poor. They kept changing the date. I had kittens that were born 8/4 and were ready to go to there new home 8 weeks later and THEY JUST NOW GOT PICKED UP YESTERDAY! 12/21. They're were many times they were supposed to leave and didn't. They didn't come at the time they had said they would. So communication sucks, time management sucks. I wouldn't not recommend this company to anyone. They take your money then dick you around. I have had the dates rescheduled at least 5 times. One of the dates they told me for I messaged them three times that week nothing, so the date comes. Still nothing. Then they wanted to tell me they never told me that date when I had the screen shot. Then didn't have anything to say to that screenshot of me proving they had said that date. This is a very disappointing worthless company. And it sounds like they do this a lot reading the other reviews. Don't chose this company. You will be disappointed. read more