We travelled across town to this store that was rated well, and it wasn't even open. We went…read morepurposely after noon since they were supposed to open at 11, and were met with a closed shop in a small strip mall. Looking in the windows, we saw very few items on display although the setup looked fancy. Perhaps the service is what the good rating was for, but we will never know.

Dropped in here this evening after reading up on Yelp, so I was prepared to be badgered a…read morelittle...but the staffs' inquiries were well in line with other clothing stores I thought. The sales prices were very fair and the quality of the wares was very good! I'm very happy with my purchases. All in all a positive experience!

This "1" is for customer service and for customer satisfaction, not for what they have in the store…read more(in Kensington location). I am sorry guys, but I also work in customer service and if I turned a customer like this, without giving them anything in return (at least, $5 off for the next time to make them feel better and happy) , my employers would not be happy with me! Here is my store: yesterday I purchased few things for $120 in total, I got my four underwear plus one free, which I did not try, because I am usually size S, so I did not bother (my MISTAKE!!). Now, I know if I got those underwear through the internet then I would not be able to return them (fair enough), but if I get underwear in any other lingerie store I can return it (my parents got me a present, a lingerie, and it was too wide, they returned it w/out problem). I came home, I tried it on ON my underwear (HONEST TO GOD!!), and three of them were small. What do I do? I come to the store the next day (today) with a hope I could exchange for a bigger size..But no, I cannot change/exchange/or whatever it. Of course nobody told me that yesterday (Yours MISTAKE), that apparently underwear is not returnable item, so I would put my bum in the fitting room and try it on yesterday in the store..They just said sorry and let me go.. Do you guys honestly think this is how you keep you customers satisfied, happy, and wanting to come back to your store?! and talk about your store?! how great it is, and how good customer service you have?! I like your products, you have good variety, so everyone can choose from..but what you think is MONEY, like any other vendor store..not about your CUSTOMERS, but about your money..It is a shame and pity to see that! :( So, everyone, lesson: whenever you buy your lingerie, TRY it ON to prevent those $30 from falling in the garbage!! Thank you for attention.

I dropped by here a few days ago, and this boutique looks just like it sounds from the outside, A…read moreLittle More Interesting. Very well put together, pleasant interior, non-intrusive and super friendly staff (I met Tierra, and she was awesome!) Definitely recommended for a safe and an interesting experience in Kensington. Have yet to shop here, so I'm sure next time I'll be giving 5 stars.

This place is fantastic! So many cute pieces and lots of variety. Staff is always super helpful and…read morethey'll make sure you find what you're looking for. Their Bridgeland location is beautiful and I'll definitely be back!!

I wish I'd known about the game-changing consequences of having a professional bra-fitting years…read moreago. Went to Bratopia for the first time and learned that I have been wearing bras that are much too large my entire adult life!! Turns out under-wire bras are NOT insanely uncomfortable when fitted correctly. I loved everything about my shopping experience here: the warm welcome from the reception staff, Katerina - the very knowledgeable, kind and patient expert who fitted me - was exceptional at her job, the Bratopia selection was incredible with high quality undergarments in a wide variety of price points. I have wasted years wearing ill-fitting undergarments. From now on, I will not shop anywhere else. Could I find cheaper options at the big box stores? Maybe. But that's where I've dropped my dollars over the past few decades and nothing ever fit this perfectly or was this comfortable. Ever. Highly recommend!

IF YOURE A PERSON OF COLOUR AVOID THIS SHOP !!! I use to always go here and enjoyed my experience…read moretill this last Monday. I went in there for something only they had. I was met by a very nice lady who helped me out. unfortunately what I was looking for wasn't there anymore. so I took a picture to send to my friend if this new option was ok. so while I waited my aunt and I walked around. The nice lady went into the back and this other lady came out. she just stood there and watched me like a hawk. didnt even touch a thing and she just followed me around. staring me down like I did something. she didn't even hide the fact she was profiling me. I even smiled at her and she just gave me the worse feels. I didn't even get to see half the store or get a reply from my friend I felt soooooo uncomfortable. so I left because honestly WHY WOULD SPEND A PENNY THERE AFTER THAT !!!! DO BETTER ON WHO YOU HIRE. anyways they have lost my business and I will never recommend this place ever again.

This shop is hilarious because right beside their huge store sign they boast that they have helped…read morewith over 17,000 happy endings in 2010. My, my, I will leave this up to you to translate this advertising, but I am sure it ain't no fairytale. Upon entering the door, you are greeted by the store mascot a small very friendly dog that fetches and quite a quick witted store owner. This place is tastefully set up with really high tech vibrators right at the store enter. These look extremely streamlined and appealing with polished chrome finishes and other delightful colors. Nice array of bed play toys, plus an ample selection of bed ware. What was most impressive was the high heel and boot section in the back with tons of sexy shoes to choose from. When I asked for a business card, the owner finished my sentence with a shooter glass? Pretty funny guy. Rest assured I will return here for the great selection of fun toys and if not that just for the witty banter

This will be the absolute last time I step foot into this bizzaro land. You walk in, you are barely…read moregreeted, ok. Once you are greeted you are treated with utter disdain it almost like you are in their way. They have something called "fitters" they have an hour wait to see them but if you just want to try a bra on, without the need to be "fitted", the idea itself gives them hives. I finally was allowed to try on a bra and asked for another style that may have been inside a drawer - the girl that was helping me, who was NOT a fitter needed to confer with her "fitters" to see if she's allowed to open the drawers and show me another style and warned me that if she does, she's not able to give me a different size in case one is needed. As I was waiting for this major decision to be handed down by the staff, I stood by the fitting room and was told to, and I quote: "please step away from the fitting rooms". Not do you mind to wait by the register, or anything a little more polite than "step away from the fitting room". I've shopped there over the years but this is the last time. And oh, everything they carry is almost double the price that you can find online, so unless you're a glutton for punishment and really love to pay to get whipped by a bunch of old ladies - save yourself the experience and avoid this place at all costs.

I happened to be at Willow Park and was curious about Knickers 'n Lace since I hear their ads on…read morethe radio. What a mistake!!! I was about three steps into the store when someone started screaming at me - literally screaming!! - because I reached out to feel the fabric of a bra. "If you don't have an appointment, get out" she yelled. I was so confused. I left and can guarantee that I will NEVER go back.

La vie en rose in Market mall has the most amazing retail staff I have ever experienced. Even…read morebehind a mask you can tell they are smiling. Each and every staff member said hi and were beyond pleasant. The gal with a bit of blue in her hair was so helpful. I am currently pregnant and really have no idea what size I am. She not only gave me great suggestions but she also brought me a great selection to try on. The other gal in the change room with her also gave a suggestion to try as well. Never making me feel bad for what would have to be hung back up later. It was with her help I left with a very well fitting bathing suit and two bras that fit great and are so comfortable. I can't say enough about what a wonderful experience I had today. Such a great staff of ladies. I look forward to when I go back to get maternity bras and then again when I am back to my normal size Thank you!

Great-Service-Alert, Calgary Shoppers! (it does exist, you just have to hunt for it!!!)…read moreI was walking by La Vie En Rose in Market Mall minding my own business and noted these beautiful bathing suits hanging out front in the shop. These had my attention! So cute! Once you walk inside greeted by smiley staff, you realize how beautiful everything that they carry is. Styles are up to date and there is so much selection! So much colour! So many bathing suits! Who knew? I knew that the lingerie was a staple here but over the years I had completely moved on to Victoria's Secret. Not sure why that is and I know for a fact that I will be back to this store for some other things. Chelsea was a pro helping me out with anything I needed in the change room and found me some terrific pyjama pants on sale in my size. In addition to my new-found fave bathing suit! Super friendly, super patient Chelsea was and made the sale! Even if this is not your normal shop for this type of ladies wear, it is worth taking a look!

Today I had my first fitting and experience at Body by Chai. It was fantastic I left feeling great…read moreand Chai was so kind and found my perfect fit. I was able to order a few bras and am looking forward to my next shopping trip! Thank you Chai you are a rockstar!

From the owner: Body By Chai brings Calgarians a unique, appointment-based, one-on-one boutique service. An…read moreinclusive and welcoming space for all women and 2SLGBTQIA+ people of all sizes; a space where you feel comfortable and can embrace your body unabashedly.