This "1" is for customer service and for customer satisfaction, not for what they have in the store (in Kensington location). I am sorry guys, but I also work in customer service and if I turned a customer like this, without giving them anything in return (at least, $5 off for the next time to make them feel better and happy) , my employers would not be happy with me!
Here is my store:
yesterday I purchased few things for $120 in total, I got my four underwear plus one free, which I did not try, because I am usually size S, so I did not bother (my MISTAKE!!). Now, I know if I got those underwear through the internet then I would not be able to return them (fair enough), but if I get underwear in any other lingerie store I can return it (my parents got me a present, a lingerie, and it was too wide, they returned it w/out problem).
I came home, I tried it on ON my underwear (HONEST TO GOD!!), and three of them were small. What do I do? I come to the store the next day (today) with a hope I could exchange for a bigger size..But no, I cannot change/exchange/or whatever it. Of course nobody told me that yesterday (Yours MISTAKE), that apparently underwear is not returnable item, so I would put my bum in the fitting room and try it on yesterday in the store..They just said sorry and let me go..
Do you guys honestly think this is how you keep you customers satisfied, happy, and wanting to come back to your store?! and talk about your store?! how great it is, and how good customer service you have?! I like your products, you have good variety, so everyone can choose from..but what you think is MONEY, like any other vendor store..not about your CUSTOMERS, but about your money..It is a shame and pity to see that! :(
So, everyone, lesson: whenever you buy your lingerie, TRY it ON to prevent those $30 from falling in the garbage!!
Thank you for attention. read more