Not very many authorized dealers. I walked into this place on a wednesday morning not busy at all…read morei was there to return my old phone becauae I just upgraded to the 17 pro max with im still learning but loving the features and the extra storage. I was greeted fairly quickly upon enenering the store return was painless and less thatn 2 minutes im not even lying.

We switched from AT&T to Verizon because of a promotion where Verizon agreed to provide a voucher…read moreto pay off our AT&T device balances. That promise is the only reason we made the switch. We opened the account several months ago and submitted the AT&T final bill multiple times -- in store and by email -- exactly as instructed. Despite complying with every requirement, we have never received the promised voucher. No email. No mailing. Nothing. As a result, we are now receiving late fees from AT&T because Verizon has not honored its promotional agreement. To make matters worse, the customer service experience has been extremely frustrating. We've had repeated calls, long hold times, and even had a call drop when we finally reached a manager -- who never bothered to call back. We also had issues initially setting up what was supposed to be a joint account, which caused additional delays. At this point, it feels like a breach of contract. We relied on Verizon's buyout promise when making the decision to switch carriers, and they have not upheld their end of the deal. I evaluate companies heavily on customer service and accountability. Unfortunately, this experience has completely damaged my trust. Until this is resolved and Verizon takes responsibility for the late fees and time spent chasing this issue, I cannot recommend them. Very disappointing experience.

Stopped over at this location recently to get a few things sorted account with my account and see…read morewhat my upgrade options were! As soon as I walked in I was greeted by one of the staff and she made sure to clear some space so I felt comfortable sharing my account information and asking questions (no other customers/staff hovering around) which I appreciated. Usually for this type of thing I expect to be waiting at least 20-30 minutes just for basic paperwork and information to be taken care of but they had me in and out within 10 minutes which had to be a new record. Would definitely recommend, seems pretty spacious for the location as well.

Stopped in to get a new screen protector customer service was very nice. Quick in and out service.read more

this store is horrible no one on the floor everyone in the back until 50 people come in then 1 dude…read moreasking who came in first so he can sign you in and 2 people trying to help what do you know 40 mins on a third person comes from the back and guess what they don't know their job and said the call center sends us there because they don know their job and when all in all I called the call center back boy they were pissed cause all she had to do was check my Identity and call the call center and tell them my PIN code and I'm verified not them they said i had to go back home and call the call center cause only they can give me a PIN code what do you know I go to a corporate office on pratt Stret and they lied low and behold the call center was right and they were wrong 4 employees and none of them knew procedures or knew to call the call center for an understanding of procedures to resolve problems 4 people and none of them could check identification and call call center with my pin to solve a simple identity problem smh

The Service at this location is unacceptable. I purchased a defective device and was told by Chris…read moreand Manager Brandon(via phone) . That I needed to go to the store it was purchased at. If I didn't want pay restocking fee. That I would have to pay a restocking fee or travel back to White Marsh Mall where they had the same model. I explained to him that I thats was an inconvenience for me to travel back to whit marsh. I would be happy with any color longest as it wasn't a defect model. I was in the store earlier and a nice lady help me set up my appointment with apple to have my (just purchased phone on 1/29/25) device check. Customer Service tried to talk to Chris but he was rude and refuses to listen to how they was explaining to him to take care of the problem. Neither of us to say I left without a proper working phone. So so please avoid this location if you did not purchase from them.

Staff is corteous and greets everyone entering the store. Knowledgeable as well on products. Did…read moretraining here with no problems.

If I could give negative stars I would. Staff here is either incompetent or lazy or both. I walked…read morein trying to return two phones and both of the customer no service reps told me it was store policy to not process any return where the phone wasn't purchased in-store. This completely contradicts the policy of the AT&T phone upgrade program where you can specifically pick in store return. To top all this off the more senior of the two never looked at my account or my devices to figure out that I was in fact eligible for an in store trade-in.

Eric made my phone issues disappear! What a fantastic first experience at this location!read more

This location is awful. We had 4 lines transferred from…read moreTmobile and none of the lines were processed correctly. After spending hours in the store I had to sit on the phone with customer service for HOURS during a holiday to correct the setup. In addition, the iPAD was defective out the box and the manager refused to override the restocking fee and taxes. Why would you need to pay a restocking fee on something defective! Go to ANY location except for this one! Better yet skip AT&T all together!!!!!