First time at Crestview Urgent Care, friendly front office staff, speak up so you can hear them…read more Fast. Was called back in less than 5 minutes, Doc listened to what was going on, asked good questions. Very happy with first visit,

I went to urgent care to seek help for my allergies and a clogged ear that had been making it…read moredifficult for me to hear. I had been dealing with this for nearly a week. The PA, Trevor Dell, suggested trying a Neti pot and taking Sudafed, but honestly, it felt like he didn't have a clue about what he was doing. Frustrated, I called my primary care doctor the next day because I was starting to run fevers. When I visited my primary, I found out I had the flu along with double ear infections. It's unbelievable that the PA at urgent care missed both a flu diagnosis and an ear infection. Had they caught it earlier, I could have been feeling better right now and not had to take time off work. Instead, I'm left managing my own sick days because of their oversight. I'm really frustrated and would not recommend this urgent care facility, especially not PA Trevor Dell. I definitely won't be returning. Just so you know, my primary doctor isn't pleased with you all either!

I had been having UTI symptoms and tried to treat myself at home. It got to the point I could not…read morestand it. We don't have an Urgent Care place that's open on weekends where I live. I found AFC in a Google search. I called to make sure the hours were correct and that my form of Medicaid was accepted. No appointment was necessary. I walked I on a Sunday morning, checked in and was seen within 15 minutes. (The waiting area was not busy.) Needed to give a urine sample. The results came back quickly, positive for a bad bladder infection. I was given an antibiotic injection and three prescriptions for the rest of my home treatment. Started to feel a bit better later that night. All of the staff are very professional without being stuffy, like how your good friends and family would treat you. PA Laurie Daigle was down to earth and very connected to me during my treatment there and what I should expect when I got home. I'll make the 30 minute trip anytime I have an urgent need and to be treated like family!

Here we are 2 months after I was fraudulently charged for a service not rendered, with no return…read morephone call, no reply from the numerous emails I have sent to the patient advocate in the corporate office. I was told by the office manager that I was not the first person that this has happened to, never being seen by this physician, yet billed for the service. After the first of the year, the physician is no longer practicing at this location. I would appreciate a promt resolution of this matter.

Simply the Best Team!!! No one wants to get injured on vacation! Especially the first night you get…read morethere I went to the Emerald Coast Urgent Care the next day and they were soooo nice from the receptionist/intake person to the nurse, doctor, and the X-ray tech!!! If you ever in need of Urgent care, hopefully you won't need them but if you do, go here!

This was the first time I've used this urgent care facility, Emerald Coast Urgent Care at Inlet…read moreBeach. I was very impressed with how efficient and professional this facility and their staff are. We arrived right when they opened and the front desk person was cheerful and greeted us in a friendly manner. We were able to sign in at the kiosks quickly and we waited a short time to be seen. Angela quickly escorted me back to a room where she assessed my vitals and my health concerns. She was very kind and patient and explained things in a very friendly and personable manner. Next the Nurse Practitioner, Rachel came in and she was so helpful and kind and personable. She listened to what my symptoms were and was able to diagnose my condition. I so appreciated her hearing my heart with current and past situations with my health you could tell she definitely has a very caring spirit. I have to say I haven't been to an urgent care like this where people were overly concerned and caring with your situation. You didn't feel rushed and they made you feel like you & your health matters. I was so impressed by that. I could actually tell that people cared about their patients and their concerns about their health. I would highly recommend using this facility. Thank you so much for taking care of me today. I so appreciated each of you.

From the minute we stepped in the door the care was excellent. We were greeted by a friendly and…read moreorganized receptionist, then taken back to the procedure room with a tech and BSN/RN who were great. The doctor took care of everything in an efficient manner, with kindness and excellent quality care. Such a difference than the awful experience at a place on 30a!!!!!

Non deserving of a star. I have had so many horrible experiences with them, and I still manage to…read morecome back. Just paid them a visit august 1st. for my son's face. We assume impetigo. This visit was when we found out they no longer take my hmo insurance through Florida blue. Great. $150, but it's an emergency so I obliged. Very aggravating though :) We see the doctor, she's great. I say it's impetigo. She agrees, but didn't do any more thorough inspections of her own, so I assume that's definitely what he has. She prescribed him a topical ointment. We have been applying as needed every single day since, and it hasn't gotten better. It's not horribly worse, but not better. I call back August 7 (today) asking if there's any way we could be prescribed antibiotics because HE STARTS SCHOOL IN 4 DAYS. the nurse says "if you hold I will speak with a doctor and see what he says." *5 seconds later* "sorry ma'am you're going to have to come in for another check up" ma'am, it's only been 5 seconds, there's no way you talked to a doctor... she gets defensive saying she doesn't know where this conversation is going and that she doesn't have the energy to argue. I hang up. No resolution. Only money to be spent. Idk. Maybe this is just the American health system, and they don't do pro-bono or help those who really can't afford healthcare without insurance. I'm a single mother on one income and have spent $450 in the last week, including this last visit, on top of school supplies and clothes shopping for my son. Didn't think asking for an oral antibiotic required another $150 appointment just to be like "yes you're right, here's a prescription for amoxicillin" please do better. Not everyone can pull money out of their ass, especially when you stop taking their insurance a day before they show up for a walk in appointment.

Nicest staff from start to finish. Doctor was very friendly to our young daughter and helped put us…read moreat ease. Quick service was very much appreciated.

I hate writing negative reviews, but this one has to be written. I will never go here again…read more Terrible experience right from the front desk to walking out the door including a total misdiagnosis. Mind you it's hard to diagnose something if you don't actually examine it. A procedure, antibiotic shot and other meds prescribed by a different competent urgent care was what was needed. Drive a few more minutes. It may save you!!! I will never recommend this place or go here again.

I've been a patient for years and my Dr. recently left, no big deal, it happens. My well check is…read moreannually around July, and had labs done then as well (7 mos ago). The issue I have is that they refuse to authorize my pharmacy to a refill of a prescription for a low dose statin that their Dr. prescribed (for a one year term refilled every 90 days) without seeing me and getting new labs - In other words, they want me to pay for an appointment and new labs that my insurance will only cover once per year....because their employee left. But they have the labs, which is what providers use to determine whether the prescription is warranted. Statins are literally the most prescribed medication in the US and they have all the evidence to validate a simple refill but are trying to force me to pay a significant out of pocket expense to get it.

Extremely frustrating office to deal with. Exam tables are ripped. Didn't have vaccines for months…read moreover 4 months. Reno and staff are nice and seem caring but it's a poorly run office and we won't be back

I recently moved to Santa Rosa Beach, FL and was trying to establish a primary care. I booked an…read moreappointment with nurse practitioner Patton, I believe son of MD. He refused to prescribe my anti-depressants that I proved a history of taking for over 20 years (the same dose over 10 years) and wants me to take 225mg, instead of 300mg, my normal dose. A 75 mg decrease in anti-depressants can cause major symptoms including brain zaps. I am completely disgusted that my health is being risked for unknown reasons. Effexor is a non- controlled substance and with proven history decreasing my dose so abruptly will be determental. I do not recommend their care to anyone.

Twice now I have had mediocre care at best. The front desk team is very welcoming and nice. But the…read morenurse practitioner has zero bedside manner and doesn't seem to understand her job. I would not go back there knowing that she would be who I would see. She is very young and seems to be lacking actual experience.

An absolutely amazing place. Very kind and patient staff. My boyfriend and are were really…read moredehydrated from the sun. They were able to get us set up on the IVs immediately. They even have zophram for nausea that they can put in the IVs. Best of all, you can pay with your HSA card!

From the owner: Permanently Closedread more

Receptionist would not provide basic information on pricing for a service nor was she able to…read moreconfirm if they provide the service I was in need of. She would not transfer me to someone who could provide an answer.

Palmetto Family Health Care in Destin, Fl was fabulous! They got me in right away and promptly…read moretreated my symptoms. Yvette Donaldson was so friendly and honest, and she even called and checked on me that evening! I was on vacation so I was so appreciative that they alleviated my pain! Awesome Health Care place!

Picture this: You cut your hand with a knife at work and you need to get some stitches. You look…read morefor the closest urgent care and see they close at 6pm. You show up at 4pm to find a nurse outside the door crying just wanting some papers. You try to go in and it's locked. The extremely rude staff decide to yell across the room through closed doors they're closed. You try to inquire about why because it's only 4pm and you urgently need stitches but they scream "We're f#$!ing closed, if you stay we're calling the cops". Unreliable, Unprofessional, overall does not care about patients, do not waste your time.

Had to get stitches for the first time today and EVERYONE, from the front desk to the back, were…read moreabsolute sweethearts. Very professional, expedient service. Best urgent care experience I've had by far. Thank y'all!!