A friend and I visited this place on November 14, 2023. I paid for both of us with Canadian cash. We are from the USA. Within three minutes, we discovered that the water area was not open. That was the purpose of our visit. By the time it was scheduled to open, it would have made us late for a business appointment. We immediately went back to the front desk to inform the attendant that we had obviously not used the facility and could not because it was not open when we needed it to be open. She could tell that we had not used the facility at all. She rudely and brusquely told me there was nothing she could do and refused to refund the $16 Canadian I paid for the two of us. We politely left. It leaves a very bad taste in my mouth. I deserved a full refund under the circumstances instead of such rude treatment. She knew we had just checked in and had not used any of the facilities. so there was no justification for her attitude. I will never visit that place again and I think the public needs to be warned. If you use this place, watch your back. They certainly cannot be counted on to treat you right. Caveat emptor. read more
