This is an OK bank and unfortunately the closest one to my house. I don't even try and use the…read moredrive-thru as there's usually some issue or lengthy multi-person huddle to do simple banking tasks like depositing a check, getting a cashiers check, etc. There's usually a good reason like "the funds won't be available until the check clears". Duhhhhhhh! It's 2022, why is depositing a paper check so GD time consuming? Take it, tell me funds will be available when it clears, and let me go about my business. It shouldn't be a 20 minute discussion. I'm not joking, I had a check, and was literally at the counter for 20 minutes while they had 3 people in a discussion. It's a check and you're a bank! Deal!!!! I would totally switch banks but I really don't feel like redoing all of my online payments and direct deposit and all that jazz. There are also less branches of Wells Fargo around too. If other banks keep sending those "We'll give you $300 to switch banks" notices around, I may take them up on the offer.

Wells Fargo is absolutely the worst HORRIBLE bank I have ever delt with. I would not recommend…read morethem to my worst enemy. I am looking forward to ending my 20 years of banking with them and enduring the total lack of customer service!!

Great customer service. Very polite, attentive, amicable, and knowledgeable. Angie thank you for…read moreyour assistance and to the branch manager Marnalys!!

Came in today to open an checking account and Austin goody was great! Help me a little with my…read morefinances and I couldn't be more happier with the service Great job!

Im making a point to write review, because usually people only feel the need to write a review if…read moreit's about a bad experience. I'm a big advocate for how you treat people and good customer service, period. I stopped in today at this location to make a transaction via face to face interaction, and the young lady who helped me was so sweet and helpful. She had a genuine smile on her face and made my visit super quick and easy. Considering I had just left somewhere else where the lady who had helped me was kind of rude, it was refreshing to have someone so pleasant. Thank you guys, and keep up the good work!

I usually go to the Waterford branch, but I've been coming here because it's on the way to work,…read moreand is actually pretty quick, I've been coming here for a while and it's never too busy,so The wait time is a lot more bearable than most other locations, The tellers are also very friendly.

I've never felt so discriminated against because of how I look in my life. They are dishonest and…read moreif they don't like the way you look, or can't imagine you have or are getting money legit, (in this case cashing a ($1000) check from my roomate (same address on check as my ID and not the first time he wrote me one). They gave some lie about being new to go investigate the check based on.the signature being initialized for the first name, yet exact matching cursive and memo.on the rest (completely filled out) They left sitting and i had to call corporate while in the lobby to get information. They claimed they couldn't reach the check writer but miraculously I did when i tried right before they tried to send me away on a Friday at 4:30pm. In the end, of course I was right and the check was cashed. $1000 worth check fraud? Give me a break. That is offensive towards intelligence. Report Card Customer Service - F Transparency - D Privacy of Service - D Time Considerate - F Math- - B Attention to Detail - C- Recommend Civil Rights and Equality Training

Yeah this bank is a joke. My account was hacked and I am the one who is paying for it. They froze…read moremy ACCOUNTS and then they tell me that it is my fault that my account was hacked. And to top it off I can't get a debit card for 12 months! Lol Well for now I am going to try one of those online checking accounts!

Came here to cash a Wells Fargo check even though I don't have an account here. The teller told me…read morethat it would be a $10 fee since I don't bank here even though it's a Wells Fargo check. Okay. Good bye. Went to my bank instead.

Came here to cash a check, though i don't have a wells fargo account. My situation called for…read moreimmediate cash instead of delayed availability by depositing. The staff here is extremely nice and welcoming, customer service is on point. Earned a 5 star review from me. Thank you for your service.

I plan to close my account today because I have had nothing but problems and sketchy issues since I…read moreopened it less than 2 months ago. I was sent a phish text. The questions asked over the phone are ridiculous! I was speaking to ppl in the Philippines tonight asking me for my social. I got a weird letter in the mail. Banking here is seriously putting your personal safety and security at risk. The bankers aren't even there for a scheduled appointment rather out to lunch. Your cash is held for 4 days before going into your account. And I have talked to some very rude people as of late. There's more but for my own security I won't disclose anymore! I'd rather pay for a bank account that I know is secure with a bank who has my back!! BEWARE!

Very careless and ignorant staff. All I needed was a notary to sign something very quickly and they…read morewere trying to make me make an appointment.

I made an appointment at 12:30 to open a business account and when i got there i had to wait 20…read moremore minutes just for Lina romero to have no empathy and she didn't want to help us at all, I don't understand how a banker can work customer service and have that attitude, I came to the Bank of America where they treated me nicely and actually tried to help me with my questions.. she even told me that she had just came back from vacation and now the customers "want Everything" like what??

Horrible customer service. My elderly mother was going in to open a new account. There was one man…read morestanding towards the front and one person behind the counter. We explained what we needed to do and he said that would have to be done by appointment only. (There is no one in line or busy) I asked him if he could help us make an appointment and he said no you can do it on your phone. My mom who is in her 70s doesn't use a phone. He literally made me feel unwelcome, and that he did not want our service. Then he shared that we could open an account online. Which we attempted to do, but still requires an appointment. Totally lost a customer very disappointing.

I deposited a money order of 800.00 in my checking account to pay my rent, the money order was…read morerejected, the bank sent me a copy of the money order I was told by the bank the original was destroyed, I have been having trouble getting the refund by western union because I don't have the original. I am retired on a fixed income and it's causing a lot of stress. I called western union again today

Soo just on the record, I'm black and no not the ghetto type, Bro i study at ucf. Anyway, I hate…read morewhen I walk into any place and have people stare at me...giving me that "nixxer" look without getting to know me. Anyways I dressed really well. And throw on my white people voice....to bad nothin worked...the women behind the counter, Kept lying it her teeth, about how none can help me create a saving account and that person is the "only" person who is busy....that Bitch was sipping coffee right in front of me...then she Wanna tell me to make an appointment, saying it's Wells forgo policy....I called another one down the street and they was more then welcome to help, I'm creating my account as we speak...long story short, Fxck the Wells forgot by ucf

Staff is friendly. Greet you by your name when you're at the teller window. They always have a…read morepositive energy even when overwhelmed with the number of cars at drive thru. The bankers are always willing to assist.

First involvement with this location and hopefully less. Never seen anything like this. They…read moreprovide guidance and validation that processes are completed properly, but then they aren't being held responsible and won't take ownership because it's corporates fault for everything.

The loan officer was very rude and condescending. We made an appointment and was 5 minutes early…read morejust so she can make us wait 2 hours. Before that she stood up and went and spolen to the other customers and telling them that they also had to wait as well but she the day before rudely told me that she xas on her break and that we have to make an appointment which we made for the next day. Xhat a waste of time because she didn't show any hospitality to show me that it was worth keeping my business with this bank at all.. as i witnessed her handle other people I know certainly that i made the right choice to closing my account with Wells Fargo on Hoffner Orlando Florida

Not really they never notified me they had issue a new card I would love them to have let me know…read morenot me to go to a store