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    Credit Acceptance

    1.2 (127 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 months ago

    Services - Credit Acceptance

    Auto loan

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    rusted and rotted vehicle subframe and suspension system filled with expanding foam

    Predatory lenders that partner with Lemon Dealerships to rob and swindle vulnerable people. Filed a complaint regarding one of their dealers that illegally sold me a salvage, flood damaged vehicle, the "investigation" was closed because they couldn't "validate my claim," solely based on their failed attempt to locate salvage records because their dealership partner is running a smooth scam scrubbing titles and rolling back odometers. I'm confident the photographs I collected verify my claim and make evident the vehicle never should have been offered for sale to anyone due to extensive structural damage not disclosed, and Credit Acceptance's partner's very lazy attempt to fill in a rotted frame with expanding foam. Additionally, their loan terms are designed to be confusing and deceptive to manufacture consent for them to rob you. I've received better customer service and more empathy from AI generation than from any of the vampires employed here.

    Here I have my blocked list because they DIDN'T harass me( at least that's what the agent told BBB in her response back to me). A LIE!!

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    Page 1 of 4

    Ask the Community - Credit Acceptance

    How long after pay-off can I expect my title to be delivered?

    I got mine a few weeks later. no problem

    Don’t See Your Question? Ask Away!

    Review Highlights - Credit Acceptance

    My vehicle was paid off in advance and I even got a phone call asking me about my nest vehicle.

    Mentioned in 2 reviews

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    Chase Bank

    Chase Bank

    (6 reviews)

    I originally became a Chase customer by accident--I signed up for the Amazon Prime credit card…read moreseveral years ago and didn't realize at the time that it was issued through Chase. Once I started using their online banking, I was genuinely impressed. It worked so smoothly that I eventually decided to switch over from PNC Bank entirely, and I'm glad I did. I've seen some negative reviews for this location, but I honestly don't understand them. I rarely need to go into the branch, but every time I have, I've received excellent customer service. The only "problem" I ever run into is getting stuck behind someone at the ATM who clearly isn't familiar with how it works and is trying to do huge banking transactions--lol--but that's hardly Chase's fault. When I came in to open my account, the team was welcoming, patient, and extremely helpful. Between the great online experience and consistently friendly in‑person service, Chase has earned my trust. I'm very happy I made the switch.

    PROBLEM: Several months ago I closed a checking account at Chase Bank and I have documentation to…read moreprove it. That same day, I opened a checking account at a different bank for convenience purposes. Chase didn't really close my account that day as I was lead to believe though. So, when Medicaid received my renewal forms, it looked like I lied because I did not mention the Chase account. On Medicaid's end, it looked like I had two checking accounts, which is taboo. For this reason, my Medicaid was terminated for about two days before I could get the issue cleared up. As a result of that two-day lapse of coverage, my food assistance was delayed almost two weeks and now my Social Security check (my only source of income) has been cut $250. I made my situation very clear to the Banker who was supposed to close my Chase account. He smiled and nodded as if he was listening AND understood the potential problems it would cause me if that account wasn't truly closed that day. SOLUTION: Banks need to provide education to employees regarding the needs of customers who are on Social Security, disability, or other public assistance and make sure their policies are not detrimental to these customers. REALITY: Guess who isn't picking up her new phone at Verizon today?

    Star Lincoln - My car's air filter, after tapping it against the wall

    Star Lincoln

    (43 reviews)

    Giving this a generous 3/5 stars…read more I'm hoping that lessons were learned after all the issues we had using our credit union for the car loan. I've never had such a hard time getting a car in the past. In the end, we got it done and my husband got the car he wanted. Personally, I did NOT like at all how my husband was spoken to on the phone. It was very very disrespectful but we wanted the car so we just took the rude communication. We were scrambling to make this work but being rude doesn't help ever. Sometimes when my husband asked a question and the immediate response was one thing (such as an abrupt "no way."). When he asked a clarifying question and they double checked, they would realize they were wrong and then give the correct info. When we were in person, everyone was fairly friendly. The boss did occasionally speak to us on the phone and he was very respectful and good. The main dealership was clean and the signing of documents was smooth. The person who helped with the paperwork was nice (which was appreciated because I was very upset about the events leading up to this). I feel like communication should have been much better. We did end up getting the car and my husband really likes it. We learned from this experience and hope they did too.

    I'm not sure what happened but the service here has changed drastically and is not worth the time…read moreor money. I own a Lincoln MKZ that I purchased from another dealer of a competing brand but decided to come here because it was close and my family went here in the past. All Lincoln dealers promise a top tier experience, but you pay for something that could be done better at a Jiffy Lube or a neighborhood garage. I paid to have an oil change, tire rotation, and 60K mile service which includes a fuel additive, but left not even confident in the oil change. The service department opens at 8, I arrived and checked in at 8:30, and left at 10. The dealership was empty when I arrived with only one person before me but when I left it was crowded. My service report noted that I needed new tires and brakes were good for the moment but that would be required soon, and that I needed a new lever for the hood of my car. I specifically requested with my service advisor that my air filter be changed because it was old (and aftermarket), when I received my car and confirmed, my advisor said it wasn't changed because the technician said it was still good. He then proceeded to try to sell me a full set of tires and emphasized that I received a car wash. It was lightly snowing that morning, so the wash wasn't really urgent or necessary. I told him that I would be back for the tires. I lastly asked him if going forward if it were possible for me to bank my Lincoln Rewards points instead of using them on every visit, the advisor decided to explain to me how earning rewards worked and how he decided to just use them at every visit. I got in my car, and the sticker from my last oil change was stuck to the headrest of the passenger seat - stickers are a no-no on leather seats. I went home and checked my dipstick; there was fresh oil, however, my air filter was filthy. I removed it, and dust came out and then tapped it in the wall and more dust and leaves shook out of it. All of my fluids were low and near empty. I had to add washer fluid, coolant, and brake fluid to my car. I looked, and my tires were not rotated - I noticed this because one of my tires was a newer tire and it had not moved from its original location. I also had to add air to my tires as none of them had the same air pressure, two of the tires were under inflated and two were over inflated. The newer tire was missing the cap for the stem. I went to another Lincoln dealer and had the lever for my hood replaced, for less than half of what Star Lincoln quoted me. My air filter was actually changed - the dealer was puzzled as to why it has not been done earlier. Needless to say, I won't be back, not even for the tires, because why pay for someone to waste your money for two hours and to smile in your face while lying and not doing as you graciously ask and pay for? And why pay for something that you can't guarantee you will receive? I don't volunteer to waste money. Luxurious experiences require luxurious payments, but fleecing is not luxury. I'd rather not have that done at all.

    Credit Acceptance - autoloanproviders - Updated May 2026

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