Our fur children have been visiting the clinic and receiving wonderful care from Dr. Melissa and…read moreall the staff for many years. They are so kind, listen attentively, and offer helpful advice without being pushy. Thank you so much!

I have been taking my dogs to Westwood Heights for 10+ years. Dr. Melissa is caring, patient and…read moretakes her time during our appointments. I always feel like she is listening and discusses findings, recommendations and potential outcomes fully and honestly. The staff is also wonderful! They are friendly, organized and responsive. I greatly appreciate all the amazing care they have provided to us and highly recommend them!

My dog sees Dr. Meghan Cavanaugh and she is very nice and attentive. At first I was inclined to ask…read morefor Dr. Eisen because Meghan is a newer practitioner, but I find her to be very methodical and trustworthy. It is my new opinion that more experienced vets are actually more likely to jump to conclusions because of past patients. I am a big believer in evidence-based medicine and I won't do something unless there is proof that it works and is safe. The staff here are all very patient and polite despite my many questions and inquiries while diagnosing my dog. Dr. Cavanaugh is especially good at listening to concerns carefully. She helped us rule out possible differential diagnoses methodically for what might be afflicting my dog. She doesn't push expensive tests or treatments on us. She was happy to do a cheaper round of non-invasive treatment instead of various super expensive tests, but I declined because I was curious to see what my dog had. I had to bring up the possibility of a dental for my dog myself. The one advice I would give her is to not let her opinion get drowned out as much by what the dog owner thinks. At one point once she has all the info she needs to give her final recommendation assertively. In all the occasions I have been here I've never once winced or felt uncomfortable with how they handled my dog. My dog hates being touched at the vet and the way they handle him is very professional. They are not like other vets/vet techs I've seen who try to yell at the dog or scold the dog to try and get them to "submit" (as if it actually does anything!?). If my dog refuses to have something done they just muzzle him or simply try again after he calms down. I now just leave the room, which tends to calm my dog down, and let them do what they do because I trust them. They also told me that my dog's previous vet was over-vaccinating him. They were happy to delay the vaccines for my dog for a few months until his other conditions were settled down, which I really appreciated. I am very happy with the care my dog is getting here, and I trust the people here to diagnose/treat my dog properly in the future. The receptionists are very competent. They are very good about sending over lab results and receipts. They have never messed up any appointments and they are quite knowledgeable. When they don't know the answer to a question, instead of winging it they will always call the vet out to verify and give a second opinion, which I find comforting because I am always very anxious about things relating to my dog's health. Finally, I find that they use an exceptionally fast lab service. I appreciate that I normally can expect results the next day if I want a test done.

I took my cat in to see Dr. Herbert for treatment of a fractured pelvis (I accidentally stepped on…read moreher due to a blind spot in my right eye) followed by a diagnosis of Type 2 diabetes. At first things went well. The receptionist at the front desk was very courteous and helpful. She frequently answered the phone. But then it seems I was handed over to another staff member, Rosey Liu, and that's when things took a turn for the worse. I'm writing this after a futile and exasperating phone call with Ms. Liu, whom I have never met, and who gave absolutely no credit to my disastrous experience with Dr. Cavanaugh, or even any indication that she was listening. Rosey seemed to take pleasure in calling into question or just ignoring me or deliberately misinterpreting just about everything I said. She was adversarial right from the start, and discredited everything I said, even the facts. I was trying to make that point that Dr. C DID NOT KNOW, and admitted that she did not know, that Noviran Ketone test strips were NOT a reliable method of detecting ketosis when inserted into moist or moist kitty litter - fresh urine is required. However, Ms. L. made no comment when I told her this - just silence. She did not accept responsibility for or even acknowledge that Dr. C. had made a mistake, probably because she did not know herself that the ketone strips stuck in cat litter are an unreliable indicator of ketosis. If she had known, she had every chance to say so. She was evasive on most points. She remonstrated me for sending "too many" emails (I sent two after a fruitless visit with Dr. C. - and made perhaps a few too many inconvenient, desperate phone calls after Abby's accident, and ideas that came to me in the middle of the night - which I had to send off before I forgot them) - but ideas for treatment of my cat were seen as an inconvenience to Rosey Liu There was not a shred of interest in the welfare and well-being of my cat. I don't think it was too much of a hardship for the staff to field a few inconvenient calls from a patient desperate for information. I also wanted to discuss my options about Dr. C. (handed over to me by Dr. Herbert, who apparently was too busy with more important things, the first vet to see her after the accident) was civil and polite throughout a very stressful "treatment" during which my cat was never once removed from her carrier or even superficially examined. When I mentioned Dr. C's reluctance to even touch my cat, again my comment was greeted by silence by Rosey Liu, and then, "Well, what do you want me to do?" Again, no acceptance or accountability, or even accountability. Just, "uh huh." And throwing it back at me. Originally I had come to the clinic to have a "Freestyle Libre 2" patch put on my cat to measure her blood glucose levels. But perhaps because of a premonition I had, or Dr. C's reluctance to handle my cat, she dissuaded me from having the patch put on. I didn't resist, because my cat was 10+ years, had sustained broken pelvic bones and a dislocated femur from the accident - and had already been sedated 2 or 3 times. But never, at any time, were there any cross words between the doctor and myself, or with the young woman at the front desk, Tracy, who is the polar opposite of Rosey Liu in terms of courtesy and interpersonal skills. But I always sensed something impersonal and "unfriendly" in Ms. Liu. I love my cat dearly and it breaks my heart that she came through a serious injury, only to be diagnosed with Type 2 diabetes. And yet, as the adversarial dialogue went along, there was no attempt on her part to help, only denial, evasion, blaming me for the inconvenience I caused them, and obstacles, and impediments. Just a wall of denial. No help of any kind, no sign of any kindness. I think Ms. Liu would be better off at a desk job, where she doesn't have to impose her passive-aggressive personality on the public. So now, after I have spent more than $1,000 on A at this clinic, I say GOOD RIDDANCE. I hope they enjoy the money they have made from A's suffering. They have certainly earned their ONE-STAR review.

Such an amazing group of humans here! I came here in an emergency situation and they took my girl…read morein right away and did everything that was required and then some! You can certainly tell that Dr. Clark and his team have a true passion for animals and really are in love with what they do. They made the worst week of my life so much less stressful and I felt that my baby was in the best hands from the moment I walked in. Thank you, to the entire team at Coast Meridian Animal Hospital!

I had been taking my newly diagnosed insulin dependent dog to another vet who insisted that he eat…read morea brand of dog food he hated. He refused to eat and when he did as he was starving he would vomit it all up. He was rapidly losing weight & looked awful. Finally in a fit of desperation (and tears) I called this clinic and was booked in right away. We saw Dr Clark and I found the plan of treatment far superior. The Clinic also carried Prescription dog food that my dog loved and getting him to eat was never a problem again.

I cannot give a high enough rating for Dr. Om and all of the staff. They treated my dog for more…read morethan 14 yrs with all of the caring and compassion possible. I would never consider going anywhere else. Last month we had to put our beloved Koko to rest and they were there for us until the very end. When I visited again Dr. Om's assistant, Amber, cried with me. They couldn't be more caring. The office is definitely not the closest to our home but certainly worth the drive.

We've taken generations of our dogs to Dr. Om and have always received exceptional care. From the…read morevery first visit to the final goodbyes, the entire team has treated us and our pets with unparalleled kindness and professionalism. We couldn't have asked for better service

They don't answer their phone or return messages or email. Which is very unhelpful of you are a pet…read moreowner looking for veterinary care

If I could rate a 10 star I would! If you are searching for…read morekindness, compassion and years of skill, please take my advice and look no further. Honest. Dr. Lang and Dr. Dalla-Tina came to our home for our 15 year-old sweet Golden girl and gave us the time we needed with her, no rush, no impatience whatsoever, just calmness and consideration. They outlined the process step-by-step, explaining everything. They truly KNOW and care how emotional and difficult this moment is. Our girl barely went in to a vet so we are 100% appreciative of the care she received and the opportunity to have the comfort of being at home with her family, the place she loved more than anywhere else. The choice we made to be at home with her was really the kindest, most loving decision we could have ever made for our beloved girl. No regrets.

-Update: They sent me a rude email to say they are terminating services. The extent Dr. Armstrong…read morehas gone instead of an apology and amendment is truly disappointing. -Review: Normally a great vet and I love Dr. Darla. This review is for an exceptional situation with a sub vet. Dr. Darla was on vacation and Dr. Kelly Armstrong took us. I had brought in my two cats more than 2 months prior to our move to Europe to make sure all their vaccine requirements were met. Unfortunately a mistake was made on their part where they missed the rabies vaccine for one of the cats. Dr. Armstrong took 3 full days to fill out the forms, instead of the day of, which I took with understanding. Once I picked up the paperwork and brought them to CFIA, I was surprised to find out that they were filled out wrong. The CFIA doctor called me in more than 4 times to clarify information written in the forms. My older cat's history previous to Dawson Street Vet Clinic wasn't added and indicated on the forms. I had to go back home and hunt down papers I had initially provided when we changed vets. My younger cat's microchip information was entered differently on different forms and had to be corrected. And worst of all my older cat couldn't travel with us because he needed to get the vaccine and wait 21 days within regulations. Consequently I lost my CFIA appointment for the day and had to postpone my flight. Since our older cat wasn't able to travel until he got a vaccine and wait 21 days, I am now force to move to a different continent alone with one of our cats, while my husband waits out the time period. We were forced to pay for 2 ticket changes, the cost of holding our place as my husband waits out the vaccine period and also had paid a few hundred dollars for the paperwork that was riddled with mistakes. I took it in stride and asked to get the missing vaccine appointment; they gave us an appointment 2 days after the incident, with no effort to amend the situation immediately. When I expressed the immense difficulty and loss I experienced due to the many missteps on their part, I was met with disdain and deflection. I was accused by Dr. Armstrong of missing the vaccine myself despite my visits to complete them starting 2 months prior to, and I was accused of not providing the paperwork myself despite having brought in printed forms that they didn't use because they also printed themselves. I was accused of not providing an address in my country of destination despite it having no relevance and having providing it to CFIA at the time of appointment. Dr. Armstrong also accused me of not telling them the country of my transfer flight, which they never asked, despite it also being an EU country and using the same exact form. She never once apologized for any mistakes. Instead she complained about having spent 6 hours on them, as if it was a favour, forgetting that I payed a fee hundred dollars for that service. After these bouts of deflection and counter-accusation and refusals of any attempt at an amendment of my losses, they denied me service for having pointed out all of their mistakes. I understand that they were also stressed about the situation, but their emotional discomfort caused by their own mistake is incomparable to the economic gravity and the extreme distress caused to me and my family by their carelessness. Luckily I found an animal hospital the moment I stepped out of there with my cat who is willing to give him the missing rabies vaccine the same day and they assured me that they have plenty of experience with filling out travel forms. Heading there now, which I wish I had done the day CFIA pointed out al the mistakes. All I can say is wait for Dr. Darla if you must come here. And to avoid working with adults who haven't learned how to apologize in person, amend their mistakes, or have consideration for the difficulties of her clients.

I have been going to Dawson Street vet clinic since I got my puppy 2 years ago. All of our…read moreexperiences there have been great when we were seeing Dr. Armstrong. The front desk staff are also very friendly and helpful. Dr. Armstrong was clearly loves animals and our pup really loved her (until we had her castrate him). She was friendly and helpful. Dr. Armstrong is our vet of choice.

Took my Sphynx in for an annual checkup. Was recommended to have his tooth extracted due to tooth…read moreresorption. They botched the extraction and a fragment of the tooth was still embedded inside. Lingering side effects of that still being dealt with almost a year later. Would not recommend.

*Review has been modified as I was threatened with a lawsuit for defamation. The below review is…read more100% my honest perception of my experience with Dr Catherine Sharpe** Sharpe had been treating my 10 year old Maltese since January '21. He came to her with stable mitral valve disease. I had previously seen a cardiologist in Montreal several times, so I was prepared for what potential symptoms to look out for with this disease and that getting him on medication at the right time was crucial. I also pursued a cardiac ultrasound in April '21 to ensure that I was staying on top of this. In late June, my dog started presenting with symptoms of congestive heart failure: sudden weight loss, increased resting respiratory rate, a new cough, and intolerance to exercise. I had brought him into and communicated this to Sharpe several times concerned about these symptoms. Each time I felt like I was treated like I was paranoid and she didn't have time for my worries. Her response to my concerns actually made me feel like I was bothering her and wasting her time. Instead of further investigating (an X-ray was done and reviewed by a radiologist but nothing more definitive was pursued or even recommended at that time) what I understand to be textbook symptoms of congestive heart failure, she put him on steroids (I questioned this decision as I knew steroids are dangerous with heart disease and can potentially accelerate the disease) for chronic bronchitis. Sharpe stated that he is tired because "he is old" and losing weight but "wasn't unhealthy". His cough got worse on the steroids and she recommended that I double his dose. Skip ahead to September, I emailed Sharpe reporting my latest findings concerned about his resting respiratory rate. Still to this day I have not received a reply or acknowledgment of that email. Shortly after that, my dog has a sudden attack where he was struggling to breathe. After a couple of days in the emergency hospital in Nanaimo, is diagnosed with pulmonary edema and late stage congestive heart failure. Two vets that I spoke with there reviewed his history, previous xrays, etc, and both concluded that he likely did not have bronchitis and steroids were not the path they would have gone down. They immediately put him on heart medication and I count my blessings everyday because he is doing much better and is still with me today. In my opinion, investigating the stage of his heart disease and putting him on heart medication instead, could have bought him more time by preventing irreversible damage to his heart, improved his quality of life, and saved me almost $4000. I can confidently say this now that he has been receiving the proper medication and treatment for his disease. His energy has improved, his cough has improved, and he gained almost all of his weight back. I know that this disease is progressive and inevitably will result in his passing, but my job as a pet parent is to do the right thing for his health. I previously had an amazing vet in Montreal that cared about his well-being and we were staying on top of this. I put my trust in Catherine Sharpe as the medical professional and in turn feel that I failed my poor little dog when he needed me most. Weeks after Sharpe received these reports from the hospital, along with a video that I emailed of him struggling to breathe and looking for advice, I didn't get a call/email/text, nothing from her. I sent an email reiterating my devastation and disappointment in what I consider her lack of medical professionalism and care. Only then did I receive a call from her where she made excuses for every point in the email and apologized ONLY for the impression that I have and nothing more. It shocked me and also in my opinion speaks volumes, that instead of demonstrating to me any kind of accountability for her actions or that she could learn from this experience, it seems her priority was to contact a law firm to have my experience with her censored and removed from google.

I took my dog in for a routine wellness exam and was completely caught off guard when Dr. Wallace…read morediscovered a large tumor growing in my dog's abdomen. Dr. Wallace has a very calming demeanour and a great bedside manner. She leapt to action, explained all the possibilities, and got me set up for a surgery referral immediately. I was in/out of the office efficiently without prolonged wait times (so common at other vets). The reception staff was also genuinely sympathetic. Theresa even reached out and offered a little supportive squeeze to my hand as I was settling up my bill. This caught me by surprise -- but this subtle gesture of kindness meant a great deal to me in that moment of craziness after having learned such bad news. This was actually my first visit to Granville Island Vet Hospital and I wish I had started coming to this practice sooner. Thank you for being so kind and we will continue coming here (God willing).

I brought my dog in for what I expected to be a simple annual vaccination (around $30-40)…read more During the visit, my dog was taken to another room and additional procedures were performed without clearly explaining the costs in advance. I was later presented with a bill of $377, including exam and blood work that I did not explicitly agree to. I was also given an estimate of up to $1600 for a routine neuter procedure, with multiple add-ons included. While the staff were polite, I found the pricing and communication unclear and overwhelming. I strongly recommend asking for a full estimate before agreeing to any procedures.