I am very disappointed with the service at Richmond Animal Hospital (Richmond, BC. I had an…read moreappointment scheduled for 4:30 PM but was not seen until 5:00 PM. This is not the first time I've experienced significant delays at this clinic. Additionally, the clinic consistently overcharges for products compared to other places. During my most recent visit, I asked for a prescription for my dog, but the vet declined saying that they can not give me one because this ear infection medication is not sold in human pharmacies, which I believe is not true. (as AVMA's Principles of Veterinary Medical Ethics reg client requesting a prescription) Due to these ongoing issues, I will be taking my dog to another clinic. I expect better service and more reasonable pricing from a veterinary provider. Alejandra T.

Last week we had to put our dog Koby to sleep. Richmond Animal Hospital has taken care of Koby…read moresince he was a puppy, and they have been absolutely excellent in every way. All the staff who work there are so professional, so caring, so helpful. The doctors never tried to upsell me on treatments or proscribe unnecessary tests. I have always felt they always did what was necessary for his care, which was very important in the last couple of years as his health declined, but were always practical in their approach. They were empathetic, reasonable and professional in every way. Special thanks to Dr Crofts and Dr Schaufele and Dr Chipperfield for the care you gave Koby all these years and to the front office staff for all their help and empathy.

Very knowledgeable and able to fit in an emergency visit and surgery for me. Highly recommendedread more

My regular veterinarian no longer works in a clinic setting so when I had an animal emergency she…read morerecommended that I take my cat to Little Paws. Even though I live in East Van I decided to trust her judgement. I was in fair state of upset when I arrived but Dr. Martinez was able to examine my cat right away. I could tell by the way he handled her and his calm, confident manner that she was in good hands. He invited me to go back to the treatment area with her, which I feel is very important. There is nothing worse than sitting in a waiting room while your sick critter is having things done to them in another room where you can't see. Dr. Martinez fully explained the necessary treatment for my ailing cat and provided me with thorough details for the nursing care she would require. He also recommended a herbal preparation to help her. We went home after paying our fairly reasonable bill and received a call from the Doctor the next day with her blood test results. He took the time to ask me how she was doing and provide further advice over the phone. A couple days later we went back for a follow up and I was again impressed by the Doctor's manner and generosity with his time. This is a quality veterinarian. My only other comment would be that they write out all their prescription labels as well as the invoice by hand, so expect to wait a bit while they prepare your medications a charges. It's a very small clinic and there is often just one tech working, so sometimes these things take even longer if there are other clients being helped.

Dr. Rena was so patient and empathetic - he actually cared for our puppy. It was the day before new…read moreyears eve, so most clinics were closed. We called in last minute for an emergency and received an appointment 15 min later. The wait was no more than another 15min before our puppy Mochi saw Dr. Rena. We explained our situation - Mochi, our 3 month old long haired dachshund puppy was suddenly trembling, lethargic, and had fragile breathes and couldn't walk. We didn't know what's going on and was so depressed and worried at the possibility of losing our baby. Dr. Rena came in and asked several questions to filter out possible causes quickly. And he then tested his vitals to make sure he's hanging in there. He was honest and considerate in the process, kept us in the loop in terms of prices and the treatment. After examination, he decided that the likely causes are either low glucose level or he ate something that would've been poisonous for him. He then put Mochi on IV for low glucose, heat pad to raise body temp, and chalk meds to rid of any poison inside his tummy to cover all grounds for the possible causes. He gave us a very reasonable quote and broke it down for us before and after the treatment. He stayed with Mochi to provide IV fluids all the way until the clinic closed at 6pm that day. The entire staff team took great care of Mochi during the hour he stayed there. We were so happy that we found this clinic on a short notice with such kind people to care for our baby. After 2 hours off the IV, Mochi came home rejuvenated and lively. The care did not stop here! Dr. Rena asked for our phone number and kept in touch with us for the following 2 days to ensure that Mochi was recovering. We can't thank Dr. Rena enough for saving out puppy!!

Unpleased. Money Grab…read more I am so upset I did not read more reviews of this place before coming. I have had my last straw with this place. Appointments always pushed back. Doctor will come up with vague answers and barely do proper exams that are asked of them. Poor service. They are always pushing unnecessary expensive treatments to make money. I don't trust this place. Very very poor experience.

I needed a vet knowledgable about hedgehogs and after my last experience with another vet I was…read morevery cautious looking for a new one. I went to this vet as a walkby and the veterinary assistant was so wonderful and helpful. She even made several phone calls to see if the vet that specializes in hedgehogs that was not in that day was working at a different clinic that day. I made an appointment to see Dr. Chow and she was warm and friendly with my hedgie. She has taken an additional 2 years of training to specialize in small pets (hedgehogs, rodents etc) which reassured me she understood the specific things to look for in a hedgehog. There is definately a vibe that animal lovers work there. I only gave this four stars only for the reason that the hedgehog vet is not there every day but works at a few clinics rotating. That can be frustrating in an emergency. Otherwise it would have been five stars. There is plenty of parking as this is an old style shopping mall in richmond.

We've been going to Dr Charach since 1994 when we had our first Keeshond. He was always pleasant…read morebut on the shy side. Very knowledgeable & doesn't force you to have unnecessary procedures. In fact, when our Scottie was advancing in age, he said there was no need to have the yearly vaccines anymore. Dr Charach was just excellent. Scottie has been gone for 4 yrs & now my son has bought another Keeshond. He's taking him to Dr Charach & is really impressed with his gentle patience. We've also met Dr Chow & are impressed with her too. My sister, on the other hand, has taken her new pup to Dear Animal Hospital & has been charged crazy amounts of money. Imagine going in for the Lyme Disease vaccination & being told her pup had to have a mysterious lump tested. Hours later, the test result reveal the lump was caused by the vaccination she rec'd 2 wks earlier from this vet. The bill for this was $800. What!!!!!

My dog Cairo ate my sugarfree gum while I was away, and when I googled, I learned that sugarfree…read moregum contains xylotil that can cause death in dogs.  I then rushed Cairo to Terra Nova Village Veterinarian (open 24 hours) and he was swiftly treated by Dr. Dhaliwal and his team of staff (thank you Harjot!). It was hard not to feel stressed but Dr. Dhaliwal and the staff all comforted me, explained the next steps, and had me present when Cairo was induced to vomit out the digested gum.   Cairo was checked in for the night to be on IV fluid and observation and I was welcomed to come back and visit him the next day.  The next morning Terra Nova Village Veterinarian called me and updated me on Cairo's status and I was able to welcome him home all healthy and good in the evening. The pricing was reasonable and I really appreciate all the support!  Thank you so much Dr. Dhaliwal and Harjot and the other lady that I forgot the name (sorry!).  You've been all super amazing! Much appreciation for everything!  Thank you thank you thank you!

Dr. Chaudhry and his staff are amazing. They truly care for animals and their loved ones. Dr…read more Chaudhry was always patient, pleasant, and professional. He encouraged us to think through his options, and communicated convoluted medical terms in a clear, concise manner. He was so gentle with our beloved Valentino, and he gave him the best health care a beautiful cat deserved. Dr. Chaudhry's expertise is in surgery and emergency care, and this was evident when difficult decisions were needed to be made. His compassion shines through. The clinic is clean and includes all the facilities an animal needs. Thank you so much to Terra Nova Village Vet for giving more than what is expected.

We started going to Island Vetinary Hospital when my dog was a puppy during covid. They loved him…read moreas a puppy and he has always been very loveable, but as he got older, he started disliking going there and would behave badly when he was there. At this time, I also started opting out of their very expensive plans and advice on additional add ons. We did all of the required vaccines and treatments but would turn down their dog plans and stopped buying things in advance (they will push you to purchase flea/tick 6 months in advance and things like that). I noticed that their attitude started changing towards me and my dog at this point, they labelled him as aggressive and seemed to judge me for getting my dog from a breeder and would tell me all sorts of preconceived judgement towards the breed. They told me he had allergies that required expensive treatments and were more than happy to give him cytopoint and aquopel. I eventually switched vets and have none of these issues at our new one. It is a shame that the vet/vet assistants are like this, as the reception is so amazing.

I'm a new dog owner and I tried calling two other AHAA vets before calling Island Vet and both of…read morethem said they are not taking new dogs even though I think my dog needed somewhat urgent medical attention. Island Vet said I could bring in my dog that very day. They are very responsive and provided timely lab results. The suggested treatment plan is very extensive as far as tests and dental cleaning and I'll be declining almost everything they suggested. I don't think the quality of care they are giving my dog is compromised by these extensive suggestions, they are taking good care of my dog, he's getting well with the medication they provided.

Ironwood Animal Hospital is the sister clinic to Seafair Animal Clinic which is the one farther…read morewest along Steveston Highway. My experience happened at Ironwood which is near #5 Road and Steveston Highway near the tunnel, run by the same owners. My vet was Dr. Ceballos, although I have no doubt that any vet connected with either location would be as excellent. Dr. Ceballos spoke to my dog and patted her a bit (unlike some vets who sadly, have become so disengaged from their job that they no longer interact with the animal client in this manner). He took his time speaking with me (again, unlike some vets who exude a feeling of wanting to rush through and get out of there), answered questions, listened to comments, and generally made us both feel welcome and that we mattered. I received a quote that was designed simply, for the layman to understand and he walked me through it. My dog only got a teeth cleaning but if she had a serious issue, I'd feel very confident in bringing her back here. The tech (Ashley?) who performed the work was great as well, explained everything fully and made me feel comfortable with the procedure. The final bill came out less than the quote; when I inquired why I was told that they needed to take fewer xrays than anticipated. I could imagine that an unscrupulous vet could've charged me as per the quote anyway (or even a bit more) and I wouldn't have known or questioned the reason why. Bonus points for that! I couldn't recommend Dr. Ceballos and the team at Ironwood Animal Hospital more.

Not really sure what happened to this business but something changed back in the fall of 2025…read more The staff seem disorganized. They wouldn't give me a straight answer when I asked them why my regular vet and owner wasn't working there anymore. It's disheartening when you pay so much and companies can't be transparent. So I tacked him down myself. Apparently he and the other partner are opening up a new clinic in Steveston called Bayview. I just wish people would be honest.

Good vets, great service. They're friendly and helpful with instructions and information.read more

I have been taking my Cats to this clinic for about 17 years and they have been very compassion to…read moremy pets and my family. Of course that caring for your pets is not cheap ,but they can be understandable to your needs if you explained to them. I personally like to thank them for the service that they have provided us throughout the years . Helena Kong & Family

Brought our sick little poodle to Intercity Animal Emerg. We are grateful how kind and caring the…read morestaff were to us and our pup. Also, the doctor took extra time to talk to us, answer all of our questions and explain the xrays in great detail. The next day we received a follow up call from the hospital to ensure she was still doing well I am happy to have chosen this hospital for our beloved pet that is now on the mend! Def recommend this hospital! (Plus 2 lovely cats that greeted us)

Amateur team, I believe had good intentions didnt ask any questions about my dog, not even name,…read moreage, or breed. Then proceeded to make matters worse for my dog's issue instead of taking the appropriate actions which they would have known if they had bothered to listen to me or ask. Very rude Indian doctor, unprofessional and clearly doesn't care about animlas, money focused rather than client care driven, I would not trust that man in a dark alley. The vibe there is a facade, nice looking lobby, shitty service. Gave two stars and not one because they saw me at short notice and the young receptionist did try her best to help, they were just not professional enough for my standards of care. I walked out and never looked back, made an appointment with a trusted and reputable non emergency vet. I'm confident and glad of my decision to leave before they further injured my dog.

We are first time puppy owners and came for our puppy's first visit…read more The receptionist was okay, they could be a bit more cheerful on the phone and in person... the assistants were nice. They didn't charge us for the first exam, which was nice. The main exam room in the back had a cat strolling around and was an open area with a lot of tools and materials. The vet ....he didn't take the time to gain the trust of my puppy, so she didn't warm to him. And she usually loves all people. We had a lot of questions, as this is our first, and he seemed to brush them off as if they were silly questions and gave us vague "yeah she's fine" type answers. He gave her a half a pill, and she didn't take it, as she didn't trust him. So he forced it down her throat, held her jaws shut, and rubbed her throat to make her swallow it, and guess what? She spat it out...he was not gentle or warm to her at all. He tried it again, and she spat it out. He finally managed to force it down her throat ... it was hard to watch. The second half of the pill I just took the pill and put it in my hand with some treats I had and she took it immediately. Hmmm... I'm not a vet but he could have tried that first instead of being so rough with her ! Not the best first vet experience. We went somewhere else.

I was pretty nervous in bringing my fur baby here as I am pretty protective when it comes to him…read more But there was something off with him and I really didn't want to take him all the way where we used to since we have moved and it's far! He wasn't eating his food and seemed depressed and lethargic. My first impression was like "oh fu$!?" as we were waiting to be seen because I heard a conversation between the two reception/vet assistants where one of them referred to another person's dog as "that lady with that disgusting dog." I was shocked, I wasn't sure if I should have left but I figured whatever, improfessional but shouldn't reflect directly to the Vet himself. We were led into one of the examination rooms shortly and this is when my dog really got nervous. He's an 80 pound Husky/lab/collie and who knows what else mix. A rescue and quite a nervous dog in unfamiliar situations. I was very pleased with how the Vet interacted with him!! Gave him time to gain trust, lick his hand and pet him. I've been to a different place in the past where the Vet got nervous and pretty much half assed the whole examination. Anywhos. He figured that my dog might have an ear infection and couldn't really find anything else wrong with him externally as to why he won't eat his regular food. He was VERY throuough and made suggestions before actually doing them which I found super helpful and nice. He asked before doing any sort of tests. We figured that it might just be the ear infection that had him acting weird and to try that first before anything else. It was pretty expensive. It came to $100 for checkup, ear swab, ear cleaner and an ear drop. I was expecting maybe around $75 range. I would still come back if I had to though!