Very happy with our experience here! The office is very beautiful and modern. All of the staff are wonderful- super nice and understanding and helpful. We've had a very positive experience and are so happy my daughter got the help she needed from her Doc band! read more

Went in for my baby.. from the start they were trying to sell their product hard. They said I have to pay out of pocket first then they would bill my insurance. I told them that's not how insurance works.. they wanted me to pay over 2 k out of pocket and wait to see if insurance will cover my claim. I went to Hangar instead and paid with insurance. Cranial tech is a money making scam. read more

CONSULT: There was no introduction from staff - just the instruction to "undress the baby to his diaper and we'll take images." It definitely wasn't how I expected an initial consult to go: I thought someone would sit down with me, go through my paperwork, explain what Cranial Tech does, explain the process, and then get to imaging. Instead, it was backwards. We met PT/clinician Ginny after the images were completed. She went through my son's history and how the referral/concerns came about. Meeting with Ginny was the better part of the consult, as she explained what was "normal" and how my son compared/the degree of his brachycephaly and plagiocephaly. At 7.5 months (6 months adj.), I was told he'd wear the helmet for 10-14 weeks. I was handed a few packets of literature. I was less than impressed by the initial consult. The bottom line is that my son needed his brachy and plagio corrected, and I'd heard good things about the Doc Band, so I went with CT vs. their competition. IMAGING APPOINTMENT: They pretty much just had me pay the estimated cost I discussed with their insurance liaison, had me strip down my baby (they put the "sock" over his ENTIRE head, BTW), took the images, and told me they'd see me at the next appointment when the Band comes in and they do the fitting. No one asked if I had questions or offered any information. To this point, EVERYTHING I'd learned about Doc Bands had been secondary: from people on a Facebook group. No one at CT explained HOW the Band works, how I'm going to fit my son in his car seat while wearing it (his head was in the 95th %ile and was a tight fit already..), what materials/supplies I need to care for and clean the Band, etc. ALL of these things would have been good to know BEFORE I actually received it. NO ONE was forthcoming with this basic information. After they basically said, "See you next time," I had to TELL THEM I had questions. They put me back in a room and had to get a clinician to come talk to me. FITTING: Clinician A. walked into the room, didn't say a word, and stood over me in awkward silence as I changed my son's poopy diaper. It was weird and uncomfortable. She didn't even let me go wash my hands right away, so I had to do so when she left to make adjustments to his Band. She verbally told me the care instructions. When I asked her about writing them down, she told me it was on my paperwork. The only paperwork I ever received was the literature Day 1. She said, "No, the paperwork you got at the front desk." No one had given me any paperwork. Apparently that was an oversight: she had to go get it for me. As far as my son fitting into his car seat: I was assured he would fit. Nope: with the Band, his head was literally wedged in and he was completely immobilized and miserable. FOLLOW UPS: Clinician A. shaved 2 areas of my son's helmet (I thought it was one), making it VERY loose. She just put it on him and sent us on our way. She never offered any information: what she did, what's normal, what's not, what I should look for. When we got home it was falling past his eyebrows and wobbled significantly. Concerned, I called and insisted to be seen the next day. Meanwhile, my son developed a new dark red spot on his head that was not going away. The next day, I saw a traveling clinician, M., about the wobble and red spot that was still there. She argued with me that the red spot was NOT there for 36 hours. (YES, it was, but she was arguing semantics.) She didn't consider it 36 hours due to my having removed it for 1 hour per day. The spot did NOT fade. Therefore, how had the red spot NOT been present for 36 hours? My point was, in addition to the wobble, my son needed the helmet adjusted because it was causing red spots. At our next follow-up, I told our clinician, A., that I was frustrated with the lack of communication. I told her I would like her to explain things to me so I would understand what she was doing, the process, what to expect, etc. She got very quiet with me and then defensive, telling me that she's "been doing this for a long time." It was extremely uncomfortable. Once I figured out that I didn't HAVE to keep seeing HER, I switched clinicians and saw Ginny again. That made everything SO MUCH BETTER: she was very easy going and forthcoming with information. She answered my questions thoroughly. OVERALL: I was not impressed with CT from a healthcare standpoint. I do NOT like that CT does not do scans during treatment: all "progress" is assessed by the clinician's visual inspection and tape measure. I found that wholly subjective. Additionally, patients "graduate" when they outgrow their Bands. My son was in his for 10 weeks before he outgrew it: the minimum time we were quoted. He made some good progress, but I expected better. I am actually seeking out a second opinion from their competition to see if another cranial band would help improve the existing CI and asymmetry that was not fixed by Cranial Tech. read more

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The service attitude of this company is very bad and racist. Because my child received head correction treatment at this institution. It's been a few months since I've been on treatment and I've gone with a happy mood every time, but often it's not enough as we've been given a hard time at their reception, basically every time. Either we arrived early or we were late. When I showed up there on time, the receptionist asked me to wait at the door again. I always put on a smile every time, but I was met with an indifferent face and a cold tone. When I got inside, the medical staff who came to receive me felt arrogant because our English was not good. Make things difficult for us everywhere. It is said that my loud voice scares other children. Oh my God, speaking loudly is wrong. I am a chef who has been born loud in the kitchen for many years. Is this wrong? It turns out that polite people speak softly. Since you don't think so, I just waited outside. However, it was even more shameful that they wouldn't let me go outside the clinic and said they would call the police if I did. To be honest, I won't go to your clinic even if you don't tell me. I hope this is a racially discriminatory place. What kind of era is it now that something like this still happens? I really hope this clinic will reflect on it. read more

SHAME. This is what is wrong with America. The quick fixes, bandaiding the exterior without fixing the problem!! Our baby girl was born with a pretty serve flat side on her right side. Our pediatrician recommend at 6 months to just go get an opinion even though the flat spot improved. So we did our due diligence and went by their referral. We did not choose this place by our own research. This is what they told us: 1. Her head was moderately serve 2. Her head WILL NOT get better. The claimed the head will ONLY keep growing in the direction it is already establishing. (This was a huge red flag for me given her head already improved so much since birth) 3. They also made us feel like it was so urgent. This should be done NOW or asap or it'll be too late 4. She won't be able to normally wear things like glasses or helmets, or other potential head gear. 5. It will not effect her muscle or brain development They followed up with me by a slew of phone calls, emails and texts instead of actually letting us think about it. So I wanted a 2nd opinion. I set an app. With Lurie Children's Hospital (they have a local outpost in Northbrook, IL). We met with a plastic surgeon & a physical therapist. Not only were they nice but they were also honest and realistic. They basically countered everything Cranial Technologies had to say. Our daughter is still developing & showing improvement and they classified her as MILD and determined she was meeting her milestones and muscle development. My primary concern was if it would result in her having a weaken muscle on the flat side and they showed me her normal and good muscle growth. They would have recommended at-home exercises/stretches if she needed them but they didn't even feel like she needed that!!! Their program is called the "Head Shape Evaluation" program and it can be run through your insurance. If insurance won't cover the app., Lurie's has payment assistance that you can look into. Always get a 2nd opinion if you have a funny feeling!! And maybe from experts & people dedicated to helping you solve issues naturally FIRST and not to a company where the only thing they do is sell you helmets to depend on their livelihood... Stupid corporate America. read more

I would like to take this time to recognize the best customer service I have received in a long time. My son was recently evaluated for a helmet and as a first time mom, I have been worried since the day I noticed it getting worse. After the evaluation, I was told he needed a helmet. The big concern was determining if insurance would cover it, and if so, would the process take too long. We have almost met our family deductible for the year and was hoping to get the pre-approval completed before end of the year. When I called on Wednesday, 11/27 at 4:45pm, the night before Thanksgiving, I was lucky enough to speak with Audra. Working in customer service for 20 years, I expected nobody to answer my call on that night, considering the holiday. At the most, I assumed i would be rushed off the phone. Instead, I received the opposite. Audra was especially patient and extremely thorough in helping me understand the process to get insurance coverage reviewed. She even promised to submit the info to the insurance carrier herself before the weekend. Thanks to her, our insurance approved the procedure this week and we are able to relax and enjoy Christmas with our new son. So often people take time to make complaints, but I wanted to take the time to commend her for her customer service and wanted her to be recognized for her commitment to service. The ENTIRE team at Cranial Technologies has been more than amazing and I can't say enough positive things. I wish I could give them 10 stars. I was pleasantly surprised that my appreciation letter made it to the CEO, Debbie, who was beyond helpful! read more

You would THINK that the staff would wear more PPE instead of shutting out little patients for weeks simply because they can't wear a mask. You are doing my 6 month old a disservice but delaying his treatment when there are other precautions you can take when dealing with patients who are unable to wear a mask. Technically, this would qualify as discrimination. The NEED to make me drive to your office every 2 weeks is CLEARLY false because you refused to see him for 20 days. read more

I'm really confused by the bad ratings! I've been here 3 times and each time has been great. Everyone is very nice, all my questions have been answered and they're always on time. Received the helmet yesterday and had an issue today so I called and received a call back within 10 minutes. Very happy with my experience so far! read more

Cranial Technologies - Orthotics Near Me - Lombard, Illinois

If you put your kid in a helmet that hugs their bumpy spots and has extra room where they have flat spots, over the course of three months your kid's head will grow into the empty spaces of the helmet and have a more typical shape. This is about as much science and medicine as you can expect from Cranial Tech. It's a simple idea and they make it work despite not having any medical staff. The receptionist will be the one to take you to a room with cameras that take pictures of your baby's head shape. The "clinician" will give you a marketing spiel on the first day about why this is important for your kid but you will never see that person wash their hands before they touch your baby (Why? There are no hand sanitizer stations in the room). You will also never see a doctor or nurse because there aren't any. That said, the staff was always polite and I never had to wait long to get into a room or to see the person who evaluated my kid's progress once I was in a room. I just wish that this company put less effort into marketing and more into how they manage patients and caregivers. Need to change your kid's diaper? Feel free to do it on the exam table that has no paper on it. There are no extra diapers or wipes but there IS a sign telling you that you should dispose of the diaper in the bathroom down the hall. The good news is that the device generally works. The bad news is that you have to go into this office every two weeks and pretend that you're happy enough to be there. read more

We are currently in the middle of our son's DOC Band treatment. Our son has been doing great and is not bothered in the slightest by his band. Things are going really well! However, I am disappointed with the cleanliness and hand hygiene at this facility. Personnel do not their hands in front of you, as they would at any other medical office. There is no sink or hand sanitizer in the patient rooms. There is also no paper on the exam table or anything denoting the the exam table or anything in the room has been cleaned. There are cabinets in the room which I thought would have cleaning supplies or paper to lay on the table, but they're completely empty. Even though their patient population is exclusively infants, there are no waste baskets in the patient room. Not ideal when you're waiting and need to change a diaper. The people are nice enough. You see a physical therapist and also someone else who is referred to as a clinician, but they don't reveal what their credentials are, which is a little strange. I think we'll be happy with the outcome of treatment, but they should act like they're really a part of healthcare with their medical device. Wash your hands in front of patients and actually show you're cleaning the room each time. It's flu season October through March. Annually, 20,000 kids under the age of 5 are hospitalized due to complications of the flu and there were 147 pediatric flu deaths in the US last year. Let's take that serious and humor parents with good hand hygiene practices. We're trusting you with our babies. read more

Our pediatrician wrote a referral because she was worried about our son's head shape, so we made an appointment for a free consultation. Anytime I hear "free consultation" I get a little worried that it is going to be a high pressure situation and at least one service of some sort will be suggested to you since that is where the incentives typically are. But that was not the case at Cranial Technologies. Our son had images taken and a clinician evaluated them in front of us and compared to a "normal" scan. The clinician was honest and said most views looked fine. read more

Cranial Technologies removed my story from their website because it was not a success story. If you are considering a DOC Band for your child, make sure you see a neurologist first. An infant's head should only be discussed with a neurologist. read more

They arent that helpfull i like they vibe n thats about iti juat atarted going with them and as heart breaking it is i juat hope its over soon they really dont b listening on concerns tho read more

We had a terrible experience with Cranial technology the entire way through. They are unprofessional, staff deemed as "clinicians" do not appear to have any actual medical training. Their facility is not focused on health care, it is focused on profit. At multiple points they attempted to have us overpay for our bill, either before putting claims through insurance or just simply in error, "forgetting" that we had already paid. I truly have nothing positive to say about the experience, and wish our pediatrician have never mentioned them. While our children's heads have slightly improved in shape, I feel confident some of this also would have happened naturally, with time. Even if DOC bands are successful treatment, I hope that soon there is another facility in the area so that others do not have to subject themselves to the unprofessional, fraudulent treatment at cranial technologies. read more

My son was sent there by his pediatrician a few years ago. They were not honest because they know what kind of situation can be fixed with their helment but they wouldn't say it. After you make the payment for the treatment, you will gradually find out that your child condition is not going to be able to changed. At the end of the treatment, they will say that area is hard to treat. read more

My 9 month old son just finished with his DOC band. We are very pleased with his results. It has really improved and smoothed out his flat spot. Of course it was a long 12 weeks, but worth it to us. Also, everyone that I encountered at Cranial Technologies was very professional and upbeat. They all seem to enjoy what they do! read more