My mother, age 77, who had been a previous patient for years @ Starr's Mill Dental, temporarily…read morerelocated for a year. Upon return, there were no questions asked on whether or not she had recent x-rays, or subsequent inquiries to me (her caretaker) or where she saw the dentist previously, or attempts to locate any interim records whatsoever. Unnecessary x-rays were performed, which were not covered by her insurance. Further, her entire appointment was for prophylaxis and routine cleaning, and they didn't even clean her teeth! Instead they gave her a piece of paper "dental care plan" for an $1800 plan for perio, which was not explained to her, and which confused and embarrassed her. Jen, the hygienist, claimed she didn't "have time to clean my mother's teeth." She did have time, however, to take unnecessary x-rays, which hurt my mom, and to poke under the gums, which further hurt my mom. When Dr. Stacy G. Smith DMD came in, he spoke for my mom far too quickly for her to understand, and left quickly as well. My mom had no idea what was done or what was said or what was going on. No one explained anything to her in any way, shape, or form she could understand. No one asked her if she understood. No one gave her an office visit report, or anything to read or any resources on what she needed done. When I called the office back, very upset, because I felt the practice was taking advance of my elderly mother, I spoke with Amanda first, and asked that Jen called me back. Then I called back and spoke with Alison the second time, after my mother gave me further information on the situation, and said that if the dentist wanted to keep his license to practice, he needed to call me back asap, preferably with Jen. After about 15 minutes the office manager Alison called me back and explained that neither Jen nor Dr. Smith would be calling me to speak with me, and if I felt that strongly, I should take it up with the board - which is what I will be doing seeing as they violated the basic principles of biomedical ethics of beneficence, non-maleficence, and respect for autonomy.