Not a bad music shop, but, I can;t agree that the staff are always helpful. On one occasion I tried out an amplifier and decided I didn't like as much as I'd thought I would and the salesman tried hard sell tactics trying to tell me that they'd done me a massive favour in bringing an amp to swansea in order for me to try it out. On another occasion I wanted to buy a mandolin but it was not intonated proplerly and there were fret buzz issues with it, I was told that these things would be sorted out on the basis of whenever someone got around to doing it, after some prodding, they then proceeded to attack it with a pair of pliars in such a way that I wouldn't have wished to purchase it afterwards anyway. I would have thought as I was there with cash ready to purchase it that they may have made more of an effort, or that maybe they would spend some time preparing the instruments that are apparently ready for sale, maybe they didn't want to sell it at all. On another occasion I purchased a guitar on the basis that they would give me a discount on strings the next time I visited, when I went back in the following week, the same saleman I had bought the guitar from said he didn't remember agreeing to this and I had to wait around for 30 minutes before they agreed to honour the deal. It's not a bad store and the staff are generally helpful, but beware of showing that you know what your talking about, they don't seem to like that and don;t expect them to remeber any deals they offer you. read more

Superb shop!! Heavily stocked with everything a budding musician could need (and anything they don't have in stock they will happily order!). Staff are always friendly and helpful, they know thier stuff and always make you feel at ease in the shop. It has a comfortable atmosphere which is a nice change from most other musical instrument retailers! I am frequently in this shop ordering and buying sheet music and bits and pieces that always arrive within a few days if they are not already in stock; always a quick and reliable service. My son has guitar lessons with Andy (Rosser-Davies of Onslaught) at the back of the store, who is also more than happy to help with any questions about gear as I'm terrible with technology, my son on the other hand laps it up. \m/ read more

i would highly recommend cranes music.to all my friend's the staff are very friendly.and alway's give you a welcome .when you walk the in the store.a really good choice of musical intrument's.at reasonable price's.they will match any other musical company on price.swansea is my number one music shop.the staff are alway's helpful and cheerful.a good friendly atmos phere.and above all a very clean and well displayed shop,and the shop. location is very easy bto locate and park.right in the heart of swansea shopping centre read more