I had an issue with getting sales tax packet on time and my tags were due. I called tonget update on situation and was told it was just mailed and it would be 2-3 days before I would get it. What am I suppose to do if I get pulled over for expired tags? Lady said she can't give me an extension on tags. Well, can you type letter stating that packet is being mailed? No was the answer. I emailed Keith and told him the situation and that if I get a ticket, I was sending bill to them per revenue office lady. Keith was helpful. He emailed me back "Good evening I am sorry for the trouble you experienced.  If you want to come by I will make sure you have a tag for a few days at least.  I can do that.  Just an added FYI, You will not be penalized when registering because my corporate office will have written on the back of the title the sale date was the day they physically mail your paperwork.  You could also show that to an office and be completely legal (when you get it of course).  Are you able to come by this evening and let me help you out? Thank you, Keith Tully". 5 s for Keith for prompt response and help. 1 for lady on phone for not trying to help but she did answer the phone. Appreciate you Keith. Oh, and I can't forget my sales guy, Bruce. 5s. He answered texts, calls, and answered any questions or concerns. Thanks, ----VBD read more

PLEASE DO NOT GO HERE FOR ANY BUSINES!!! I am currently going through arbitration with the finance company for how they added on undisclosed warranties after signing. they know about it andstill refused to try to fix it. they are all around just janky is the only way I know how to describe them. they will add on warranties to your contract to pack out the end of the deal with more money I only applied for a little over 38k!! why did they bump it up to over 42k without my knowledg?? they are dirty just because they are big doesn't mean their tactics ar going to be shady and deceptive. if I could give them a negative score I would read more

This is not an uninformed rant. Please stay away from this dealership. Both their sales team and their service department are either extremely negligent or are the epitome of shysters. I purchased a 2018 Ford F150, September 2025. It has been an all-around bad experience with the dealership. There are too many things that have been handled inappropriately to list them all. Below are a few. 1. During the test drive, the vehicle was pulling slightly. I informed the salesman that I could feel it pulling and advised that I would like to have an alignment if I purchased a vehicle. He said that would not be a problem. 2. After starting the paperwork to purchase a vehicle, The sales manager came out to inform me that the sunroof did not work properly. I asked if that could be fixed as part of the sales agreement. He said it was too time-consuming and too costly For them to handle that as part of the purchase agreement. However, he offered A discount on a one year warranty that could cover it after I had owned the vehicle for 30 days. I eventually ordered the parts off of eBay for $20 And installed it myself in less than an hour. It was neither time to consuming nor costly. 3. I took the truck in for its alignment a few days after purchasing it, It took them hours. When they finally brought the vehicle out, I didn't make it even a mile down the road, and it was pulling hard to the left. When I took it in, it was only slightly pulling. I turned around and went straight back. The service manager saw that the steering wheel was now sitting pointed to the side, and the wheels were pointed straight. The tech that worked in my vehicle came out and said "oh it's because he needs new control arms". That's maybe something that should've been mentioned while they were in the middle of trying to align it and not just give it back to me for me to discover. 4. They scheduled me for a week or so later to have the control arms replaced. They told me it would be two hours which I knew was a line of crock. Regardless, I took it to them on a Saturday morning several hours later they informed me that it was going to be a multi day fix. I think it was three days, two new control, arms, and one new tie rod end later and it was allegedly fixed. Fast forward to the present December 2025, I have started hearing a clunking noise and feeling vibrations in my front end. Having a history of working in a shop myself and being an amateur at home Mechanic, I do an inspection on my vehicle. I discovered that the plate that holds the coil springs on the driver side is extremely loose. The nuts that tighten it down on the top were more than a half inch off of the plate, not even finger tight. I fixed that, but the noise still persisted. So I checked the nuts on the Passenger side and they weren't as loose, but they were also extremely loose. I tightened those and it was atill making the noise. Come to find out, The passenger side control arm that they replaced was also less than finger tight. The one on the driver side was tighter, but was still way too loose. I ended up tightening every nut and bolt that they would have touched to replace those parts. Now my truck seems to be OK. In summary, They are either extremely negligent, or they intentionally sabotaged my truck, which could have resulted in mine or my family's death. I have messaged the service manager that gave me his "personal cell" And have had no response. They used a very minor issue with my sunroof to sell me a warranty, and then seemingly rigged my truck to have to go back for additional service. This dealership is crooked and at the least, extremely negligent. Please do not purchase a vehicle from this dealership. read more

Crain Kia - Nuts loose that tightens coil spring. - Auto Repair Near Me - Sherwood, Arkansas

I went to Kia just to look at the size of the vehicle on the inside. David talked me into a test drive and I loved the sportage but not the price. After leaving the dealership David called me the next day to look at a different vehicle. I asked him to just run the numbers and see how much payments would be. After taking all of my information to his sales manager, Tim and them lowballing me on my trade in, I told them I wasn't interested. They did 6 hard inquiries on my credit after me telling them I wasn't interested. I fell like because I am a single and that I didn't have a man representing me that I was taken advantage of. I called Tim, the sales manager he told me because of my lack of communication with David, the salesman is why this happened. He also said that the salesman was new and didn't know any better. And that's my fault??? read more

I felt extremely pressured when I was first there. There was a counter to every concern I had. I wanted to scream when I left. They waited until I got my info from my insurance company and we finally made a deal. I love my new K4 but the salespeople need to back off a little. I won't be completing any review because I don't want the salesperson to get docked but it was a horrible experience. read more

my 2014 Sorento got an engine knock, got the engine looked at and told it needed a new engine, The extended warrantee covered everything. drop off and pick up was 3 weeks, as the engine had to be ordered and put in. They did a Great job. great communication and help. read more

would give 0 if I could. had my car 2 months, brand new, paid 2 car payments and the check engine light comes on. I took it in and they told me I screwed the gas cap on crooked, and that's what caused the light to come on. However, the next day the light came on again. I took back in, now they tell me it going to cost $1k to fix a leak in the canister. this is a brand new car that has less than 9k miles, do not take your car to Crain Kia of Sherwood! Do not buy a car from Crain Kia of Sherwood! They do not care about you, once the sale is fina! read more

The front desk people were really nice but the service people obviously didn't know what they were doing or talking about. I called 3 times waiting for someone to schedule me an appointment. The service guys said if there was metal shavings in my oil it wouldn't matter if I just had an oil change. So after I paid they didn't find metal shavings even though there had been metal shavings in it the front desk lady then tells me that yeah the oil change would matter and that the service people don't know what they are talking about. No communication, long waits, terrible service. read more

went to get a 2017 Hyundai sonata was told my three different employees including the GENERAL MANGER JASON said there was no lights on the car or anything in perfect condition just come take a look he said......the first words out of the ladies mouth was it's throwing codes and since u want to pay cash we can't service it for u wouldnt recommend this place to anyone read more

Horrible place to go to buy or sell or interact with the staff. Low balling insults and harassment all the way out the door and won't quit calling and texting you from different numbers trying to get the vehicle you own after they gave such a horrible and insulting offer. And after saying goodbye to the over 6 foot tall sales guy because he can't handle the words we're not interested in your offer goodbye he follows and harasses you outside the building. Then the sales lady continues to wait a little while and harass further over the phone and after being told no and goodbye again she was blocked from calling and proceeded to text from a different number trying to get the vehicle that they talked down on and acted like it wasn't worth anything. Worst dealership sales people I've ever met. read more

Would give them "0" stars if I could...I had my daughter's car towed to Crain Kia for repairs as it was the closes location to her School. Talked to them on a late Thursday afternoon to insure they had received the car and they told me they could probably look at it Friday and if they had the parts could get it repaired, or at least order the parts. Talked to them late Friday afternoon and the service line went to I think a sales person...who had to go back and try to find an update on it and had very poor information. I called Monday around lunch or after and they same thing happened, the person said they needed to go and try to find an update on it and said they would email my information to one of the service people to contact me back...not contact. Called Tuesday morning and had to forcefully request to talk to someone in service and she told me I wasn't going to like what she had to say...they hadn't looked at it and probably could not look at it for at least 2 weeks to even diagnose it. WHY COULD TNEY NOT TELL ME THAT FRIDAY MORNING! I hang up the phone and call Landers Kia (where we usually get the car serviced...I shoulda just paid more to get it towed here but didn't) and their service guy says they can have it diagnosed in 24 hours and go from there. Had it towed late Tuesday/afternoon early evening and they have called me Wednesday morning to find out what is going on and sending it back to the shop to have it diagnosed. How can one shop say they cannot look at it for two weeks possibly and the other says they can do it in 24 hours? The customer relations specialist did send a text to follow up and I called her. She said they had a bunch of mechanics quit apparently and are trying to replace them. Moral of the story: DO NOT SEND YOUR CAR FOR SERVICE TO CRAIN KIA! read more

The manager came out to talk to our daughter ( who is buying & paying for the car) about the offer they made on the vehicle, the manager said to her, do you really really like the vehicle? She said yes I really like the vehicle! He said can you say really four times? And she said I really really really really like the vehicle. He said well I'm sorry I cannot do the deal that you want I'm so sorry. How sexist & demeaning can you get? Sir, would you say that to my husband or a man buying a car? read more

Don't expect your warranty to be fully followed. I have had my car in the shop (Kia Soul 2018, 75k miles) waiting for a new engine because my engine is Kia Faulty. still no rental car or replacement car. My vehicle is fully paid for. Can't do my job though as a real estate agent without transportation. Oh! And they valued my car 6k less than the actual value when I asked about just replacing the car. I will never work with Crain willingly again. read more

DISSATISFIED, DISAPPOINTED CUSTOMER. Absolutely ridiculous, shaming. I would not recommend this place to anyone. Very shady business. I've bought three cars from here and you would expect some loyalty-Not honest people at all. I advised verbatim what I was expecting from the Salesman to the Financial Department, they told me exactly what I was expecting, but when I received my paperwork in the mail, it was completely the opposit. They all are crooked. They took totally advantage of me. I have a disability (vision impaired). I trusted that they would do right by me, but they took me through the dam ringer, lied, cheated me. Took my GAP from right underneath my nose. Lied to me through out the whole entire process even down to me not having to pay sales tax - that was a lie $700 and on top of that I have text messages asking questions after the deal and that alone should prove that I was totally taken advantage of. The only reason I went back is because I got the Postcard and when I received the postcard, I was going through financial hardship and they didn't even honor the postcard.... People please DO NOT EVER GO TO CRAIN KIA IN SHERWOOD they will smile in your face and be lying at the same time. They are like CRACKHEADS... LIE, STEAL AND DESTROY read more

****I wish I could give zero stars!****Do your research and PLEASE whatever you do..do NOT go to this dealership. Everything you read from reviews as far back as 2013 to the most recent is completely true. There is a reason they only have one star and nothing more from every single review! These people sold my husband a faulty car and when we took it back to them-not even 24 hours later- to repair what I am sure they were already aware of, they flat out refused! Instead, they wanted to have us trade the faulty car for another one of their "more than likely faulty cars." They also told us they would give us $1500 on our trade in but they only gave us $1300. Even now, my intention is not to bad mouth them. I only desire to warn others about them who are hard working and honest. DO NOT TAKE YOUR BUSINESS HERE. PLEASE. DO NOT DO IT!!! read more

I bought my vehicle from the Sherwood location. My sales tax is due in 3 days and I still haven't received my paperwork. I was told today by corporate that the finance department still hadn't sent it off. We have had nothing but issues with this dealership. When we've contacted them about the issues, the only way I've been able to get anything done is to call corporate. This Jeep was advertised as having air conditioning (didn't work), remote keyless entry (didn't work), premium black sun rider soft top (didn't have this), no accidents (CarFax report that the finance lady gave me said that was a lie), new tires (1 tire had a screw in it and all 4 tires had the words rubbed half off like they've been ridden while flat), and a backup camera (didn't have this). Also, the brakes and rotors were worn out and rusted. They needed to be replaced. The change oil light was on and the sticker in the window showed the oil change was overdue. Also, the bright lights didn't work and one of the daytime running lights didn't work. The last owner's registration was still in the glove box and there were french fries under the seats. When I spoke with the person in the service department they told me that the quality inspection hadn't been done on the vehicle before it was sold. We brought all of this up with the dealership within 1 day of purchasing the Jeep and they ended up with my Jeep for 2 weeks. The only way we could get any response was to speak with corporate, or the sales rep, Shaun. He would run across the building to ask whatever questions we had because we couldn't get any answers from the service department. When he couldn't get the answers I needed, we had to speak with corporate to hear back from them. This was the worst experience I've had with a car dealership. I came here because I've heard the slogan for years "Crain teams got em" and honestly, only corporate had em. I hope that the Crain family will take a long hard look at their employees and take the complaints into consideration. I've never written a bad review before but I really felt that this needed to be posted. read more

This dealership is the worse I have ever dealt with. I bought a used Jeep Wrangler from them. Online they said the jeep had a backup camera, auto start and didn't state any problems. Turns out there is no backup camera, needed an oil change, auto start didn't work, needed all 4 tires replaced, AC didn't work, when I turned on the bright lights it shut off all lights in the vehicle, and only 1 daytime running light worked. In the first 2 weeks of owning it, we had the jeep for 3 days only. The rest of the time it was in their shop. They told us multiple lies about the status, and had us come up there 3 times, which is a 2 hr round trip, for no reason. The service manager told us the jeep was ready, we made a trip up there and he locked the keys in his office when he left for the day. They refused to call him in to get the keys. I will not recommend this dealership to anybody. read more

Crain Kia of Sherwood has had my daughters car for 2 weeks, 2022 Kia Sportage purchased in October 2022. They have poor communication, no loaner car, making excuses constantly, VERY condescending treatment; especially with Dylan Jackson. My daughter was on speaker phone with him and I heard their whole conversation along with her entire office. She was calm and respectful the entire time talking to him. She has called everyday because she was not being updated. Two of my brothers have worked for Hyundai, Kia, Toyota, etc for over 32 years. Absolutely unexceptable! My daughter told Dylan that if something is done soon she will be leaving a bad review on google & yelp, his reply to say "please do" and spelled his name. I WILL NEVER EVER REFER anyone to this dealership. Must be because it's Crain because we have had horrible experiences with the service department there also! DO BETTER! When someone spends their hard earn money to make a purchase and get the WORST customer, SHAME ON YOU! Terrible taking advantage of a young woman trying to do right in life and take care of her responsibility! read more

Go somewhere else if you can. Ultimately you are treated as a number, not a person. My complaint is a lack of integrity and transparency from this dealership. We had a deposit on a vehicle and they suddenly pulled their offer to us. Come to find out they sold it to someone else while we had the deposit on the car. Sadly we have come to expect this kind of treatment as a society from car dealers but wish it could be different. Also found a better deal elsewhere. read more

The sales manager had the new person (first week) quoting me $45k on a vehicle with a MSRP of $36k sticker price which included addons (so the real MSRP was $33k). When i asked why was was the quote so high he said probably because of the color, I wanted...black. I go to speak to the sales manager and he says well the sales person is new but the website shows $42k. Then he goes to look at the sticker and points back to what the computer is showing him. Long story short do not waste your time here, it felt like i was dealing with crooks. I called the dealership in Conway and over the phone was quoted $36k. read more

Takes 2 hours to get a oil change and they let it sit for 30 mins before they wash and vacuum it out. Maybe they don't cut good deals because people steal time here. Hm interesting. This is why I'll always go to Dallas to buy a car to, this place has all one star ratings. Seems like everyone just walks around to just feel important or something lol. Worked sales for about a year. These people suck. read more

Poor customer service !!! I paid $30,000 for a Toyota Highlander XLE and the car didn't even come with headlights. It's been a battle back and forth for 6 hours on the phone just to talk to the sales manager just to be given an attitude and the run around again !! Makes me wonder what else is wrong with my car. How was the inspection done when the car didn't even have any headlights ??? Record your phone calls when reaching out to these people. Beware !! Take your money else where. read more

Very deceptive practices. Read the fine print. Do not sign documents or contracts with incorrect information because they charge a fee to change it. Service department blew a fuse in my radio console and tried to sell me a new radio console for 1k. Document all transactions with them bc they will claim you never provided information. Better yet, just stay away from this dealership. read more

No stars. I was quick talked into buying a car I could not afford. We didn't even to test drive it. The sales person told us he would "help us out". He used wit, flattery, telling my daughter she was cute and would like to set her up with his son and so much more. He twisted what we said. I had even told him we weren't interested in buying a car, then he followed us outside any way where I told him we didn't want to waste his time because I just brought my other car in to be serviced. My daughter said I am 18 and don't have license or even a permit. He said if you have an ID I can sell you a car. He continued to push. Before we knew what happened we had a car that based on our income we could not afford. Crain KIA OF Sherwood showed us where the stereotype of Used car salesmen comes from. read more

A few days ago I went with my parents to look for a vehicle. We decided to put in an offer on a Honda Accord that they had in their used car inventory. The salesman explained to us that the online price was incorrect. He explains that if your not military or trading a car it was a 1400 extra than what the internet says. Then the salesman brings out the sales manager and says, "we can not put their 2nd best price out there". The overall experience was very shady. I would not waste my time and money there. read more

The worst car buying experience ever!!!! They sold me a 2017 Optima and not even 2 days later the air went out. And what made everything worse was they treated me like I was the problem. I called to make an appointment to bring it in and was treated even worse. The manager just kept saying it's under factory warranty which is why they didn't do any of the work that should have been done before they sold it. It was easier for them to have me waste my time sitting for hours because they never even put my appointment in the system. Do not buy a car here go to a different Kia. These people are rude and inconsiderate. read more

The worst. Shady dealings. I expect to negotiate a little with a used car but I was straight up lied to and had I been stupid they would have let me walk away with 3 point higher interest than what I qualified for. Tried to make me think it was best decision because of low payments. Brought the "guy in the back" to talk to me about price which they marked up from internet price. He was demeaning and offensive. Once he saw I wasn't falling for it and demanded my keys back he just walked away. Ran me down in my car saying they would give me the deal I asked for. Went back the next morning to sign papers and they said the car was sold. Had a friend call later to inquire about the same car and they said it was available. The worst! read more

First off the list price of their vehicles they post on line is a deception. Once you get there and sit down with them they explain to you that the price is actually 1400 dollars more than the listed price unless you plan to trade in a vehicle which is good for 1000 dollars and an additional 400 if you are military. I drove a full hour and wasted another just to have this sprung on me. Felt so shady. Don't waste your time unless you just have nothing else to do with your day. read more

Here is my latest update on this issue. They held the car for two weeks to observe it for this intermittent problem, because of a yelp review. I'm very disappointed that it wasn't my phone call plea for them to help me because I feared for my life or my unresolved case with the BBB Arkansas chapter. They care more about a rating and being blasted on social media versus caring for the life of myself, my family, or the other drivers out there that drive with me on the highways. That is the impression I got during this entire debacle. They mentioned more about the yelp review than they did the car itself. My solutions to these problems were very reasonable: a refund or to fix the problem. They have done neither. I no longer want them to fix it because this is the third time they have attempted to fix it and they are incompetent. I want them to give me my money back or pay a competent auto shop to fix the problem. I plea with you as a customer to not take your car there to be serviced. If you do need a service take it anywhere but there. read more

It takes forever for oil changes, but they were willing to work with us on getting our car repaired after it was stolen, though... it cost over 1400 so Now they'll hold it hostage because we are 1k short of dang near 5. We have 4k of it. We had to get ANOTHER loan for that. Work with us kia, please. We don't poop money read more

I absolutely despise going into this dealership for service, Crain kia SHERWOOD is the last place you should go for service or vehicle purchase. Every time I go in for service, their service attendant a very smug white guy who sits in the right hand desk, ALWAYS AND I MEAN ALWAYS, makes my service difficult. Whether it's trying to make me pay for services they provide for FREE or taking an incredibly long time to service me. Crain kia of SHERWOOD has never failed to disappoint me. I really wish that I would've gotten a Honda or a Toyota's because the service for kia vehicles In Arkansas is terrible. read more

Do not buy a car here! Like every dealer you just CAN'T beat their price! That's why the asking price is not negotiable so when they ask you "what will it take to get you in this car the numbers don't matter because they will figure the number they already have some how even if you know everything about the vehicle and it has high mileage. Plus my wife took off work to get her tags and come to find out Finance did not figure in the sales tax like they were suppose to or send the check and it's been over two weeks. They are not a good dealer and not about the people just crooks. Go to Everett! Scams at Crain anywhere because it reflects the character of the owner! read more

Crooks I was with my son helping him by his first car on credit. My son agreed on a price of a car for 72 months based on a 7.9% interest rate. The contract was totally different from what the salesman agreed to sale the car to him. The price on the car was $1, 700 more than what he originally agreed he would sell the car to my son. Also the term went out to 75 months instead of 72.The finance manager told us they got him a better interest rate. So, because of the better interest rate they tacked on another $1, 700 to the price of the car to make my payments the same as agreed. That's why they always ask you "What do you want your payments to be?"The loan was through Arkansas Federal Credit Union. Crain Kia charged us $1, 000 for their gap insurance. Arkansas Federal Credit Union offers gap insurance for $485. We were never told that Arkansas Federal Credit Union offer gap insurance. I told my son not to sign the contract but he did because they had already let his wife take delivery of the car the day before. The day before when she took delivery of the car, I asked them to print out a buyer's agreement. The salesman said there was no need to do that because everything would work out the way they agreed. Well it didn't work out like they told us. The contract was totally different from what they agreed on. I will never buy a car from them. I will tell everyone I know do not buy from Crain Kia. read more

I originally was so happy with Crain Kia. I got a brand new car, something I've never owed. They told me that they would pay 1/2 of the sales tax. I got my car Sept 17, 2016. I have yet to receive the check. I finally got a temp tag after a month and my mother had to mail that to me. It only had 1 week before it expired. I have been very pleased with James. Don't get me wrong the sales person that I have dealt with has been great and did an awesome job. But it just seems like I'm really put on the back burner. I keep hearing all these different excuses. I'm really ready to take the car back. I'm going to be fined for not getting my car registered on time. That's not right and fair!!! Oh btw I got in Sherwood, Ar but live in Austin, Tx. So frustrated!!! read more

This dealership is quick to take your money, shake your hand on a deal, and then not deliver as promised. The manager lies to defend dropping the ball while demeaning you as a customer at the same time. They will look you in the eye and lie to your face, saying what they have to say to get your money. I wouldn't recommend this dealership to anyone spending their hard earned money on lies disguised as promises. The deal I had was a done deal, signed and understood by all. All they had to do was be a 'man of their word' and deliver as promised and couldn't do that... even for a $30K deal. Don't do business with them. read more

Jessica (sales) and Jade (finance) were great people to work with. Very helpful and professional! We bought a 2015 Toyota Sienna. I highly recommend talking with Jessica when you decide to get a new ride! read more

Bethany was awesome. She's very prompt and very professional!! She deserves a raise most definitely!! Also thank you Crain Kia for lining up the rental when we needed it. You guys are very helpful! read more

Bought brand new car right off of show room floor. We are not happy with the car at all or the service department. The car only has 30,000 miles on it and both wheel bearings sound like they are going out. Took it to have it checked out and they claim the tires are bad which I have rotated every 5,000 miles. I have owned many vehicles in the last 25 years and never once have the tires wore out in 20,000 miles. I would assume there is a problem with something in the front end of the car if the tires aren't bad which I have checked myself and didnt see issues with the tire like they said. read more

The absolute worst dealership I have ever dealt with. My dad financed a car with them, had us sign the contract, do a down payment and trade my car in, this whole process they were rude but I really wanted the car so we went thru with it. 3 weeks into having the car it wouldn't start one morning, I popped the hood and found the battery was covered in battery acid, so I took it to the dealership to see if they'd at least clean it and give me info on what all was included in my warranty. When I arrived the salesman I went thru was no where to be found even tho I had called him before heading up there. I waited for around 20 minutes and then a man came and asked me for my keys & what was going on, me thinking he was going to look at the battery, I gave him my keys. WRONG, he came back with my old car keys and another man saying the financing never went through and they were taking the car back. Refused to let me see any of the contracts & papers me & my dad has signed and no explanation for anything. The salesmen were extremely rude and non professional. The manager told my dad over the phone "if you feel froggy jump", told me they would fill my old car up since I had just filled the Nissan up, I go to leave and my old car wouldn't even crank so I went back in and the manager told me " my dads language cost me a full tank of gas" and so I had to act a fool just to get them to put $10 in my tank so I could leave. Remind you* we never got a call or letter before I went up to the dealership, they just threw all of this info on me when I arrived asking about the warranty. I got a letter in the mail a week later from the bank confirming they weren't going to finance it but no explanation for why. Everyone I have spoke to about this has never heard of it happening. I just sit here and wonder what would have happened had I not gone to the dealership that morning? What would they have done had I wrecked the car ? What would they have done had they already gotten rid of the car I traded in? I'm literally terrified of buying a new car now. I do not want to go through another experience like I did. read more

My wife and I bought a 2018 Kia Serento on 5/23/2020. It had a dent in the hood from hail and we were told they'd have it fixed for us. My wife had to take a day off work take it up to have it fixed, they had her waiting for 4 1/2 hours until she went to ask how much longer will it take and she was told they weren't sure! Our daughter had gone with her and she said that they treated her mom like crap and acted like it was our fault. When she asked for a loner so she could take our daughter and her three children home it took them almost 2 hours! When my wife and I went to pick it up the following Saturday, the guys they had do the work were contracted out and cracked the paint when they popped the dent out and won't stand behind their work. These guys travel all over the central U.S. but don't stand behind their work! Now the Crane dealership in Fayetteville, AR. wants me to bring it up and they'll paint it for us. The problem with that is, they want to paint the hood outside on their dirt parking lot surrounded by 40 to 60 foot trees!!! I told the manager that's not except able what so ever! This vehicle has the remaining full factory warranty on it but he will not stand behind it and get the job done right. When I told him that, he got mad at me and said he wasn't going to put another dime into our SUV (with remaining full factory warranty) and told me that he never wanted to see our SUV ever again and then he hung up on me! I've called their Corp. office to get this matter resolved but not really getting anywhere with them. So, I've gone out and got three estimates and all three are reasonable. We've wasted four trips just to get 3 things done that should have been done in one trip but they failed to order the part even after I called and made sure it was going to be there on the day they fixed the dent. We're driving 160 miles round trip each time. The manager doesn't care that we're taking care of my wife's 92 year old mom with health problems and we can't get anyone to watch her so we can get this taken care of. So, my advice to anyone having trouble with a Crane dealership to call or write the Better Business Bureau and let them know what's going on. We are paying customers and we won't be treated like CRAP! We have rights too. If mine isn't resolved soon that's my next option. read more