I'm genuinely impressed with how well managed Tire Pros is. From the front counter to the shop…read morefloor, everyone is friendly, professional, and easy to deal with. I have never once felt cheated or taken advantage of. They are honest about what your vehicle needs and what it doesn't, and the character of the people working there shows in everything they do. A business like this makes the whole town better. When a company treats its customers with this much respect and integrity, it sets an example for the rest of the community. Other businesses would do well to follow their lead. Thank you to the whole team. I'll keep coming back and recommending you to everyone I know.

Cross Tire Pros, Little Rock. I went to Cross Tire Pros to get a four wheel alignment. I was going…read moreto wait for the work and was told it would take about an hour and 20 minutes and how much it would cost. While I was waiting a woman came in to get her oil changed. She sat down and about five minutes later the tech came over and told her that there was a mistake, and her car didn't need to have the oil changed for another 3000 miles. He also said they checked the oil and it looked nice and clean and sent her on her way. No charge. They finished my alignment in under 40 minutes. They presented me with a computerized report of the before and after alignment, complete with diagrams. The service was top notch and I recommend them to everyone.

In all sincerity, I had one of my absolute best customer service experiences at DJ's Auto Repair. I…read morereally can't recommend this shop highly enough. Here's what happened... I was coming through Little Rock, AR from Austin, TX on a road trip out to D.C. My car broke down about 15 miles east of Little Rock on an incredibly hot summer day. Not knowing anything about this shop, the tow truck dropped me and my car off at DJ's. When I got there around 1pm, stressed out from the breakdown, I immediately received attention and was told they could start working on my car the same afternoon. I told them what happened, that my engine had starting smoking while on the road, and then they told me to relax and that they would figure it out. Here's where it gets good: Don, the owner of the shop, LET ME BORROW HIS PERSONAL TRUCK SO I COULD GO GRAB LUNCH. Sorry for all caps, but really, that's correct and it still amazes me - after arriving and telling them about my situation, I asked if there were any lunch options within walking distance, and then Don handed me his keys and said "just use my truck to go wherever you want in the area while we work on your car". So, I did. After I got back from grabbing lunch in Don's truck - about two hours since first arriving at the shop - they had figured out the problem: a previous mechanic had done a poor job installing the car's water pump, which lead to the engine overheating. The repair would require several hours of labor and it was mid-afternoon, meaning that my car would need to stay overnight... so Don PERSONALLY DROVE ME TO A HOTEL in downtown Little Rock. Seriously... the guy took time out of his day to make sure I got to a hotel that was at least 10-15 miles away from the shop. It was his idea; I didn't ask for the ride, he just offered it to me, without any conditions. And the next day? He PERSONALLY PICKED ME UP FROM MY HOTEL, and DROVE ME BACK TO THE SHOP. Again, totally his idea. When we returned to the shop, they had fixed the problem, and then helped me communicate with the previous mechanic about the faulty part, which ultimately led to me being reimbursed by that previous mechanic. I was in my car that day, driving away, returning to my road trip. I have driven the car approximately 5,000 miles since then, all without issue. These guys helped get me out of a stressful situation, and everyone involved was competent, attentive, friendly, and helped make me feel cared for. And THAT is ultimately what good customer service is: making your clients feel at home doing business with you. These guys knocked it out of the park. I would absolutely do business with them again!

my car died late in the day and this shop was the only place nearby that was still open and had the…read moreresources able to take my car. towed my car here and their parking was filled with vehicles. multiple tow companies called told me they recommended this shop. the shop said they'll have it diagnosed by the following day, I didn't hear from them near the end of the business day so called and they said they'll have it diagnosed and contact me the following morning, which they did. the estimated price is on the higher side for the average estimated cost. they said they could get my car done by the following day by afternoon. l ended up cancelling additional service. the part for my car already arrived and they had to return it and didn't charge me extra. I ended up just getting a diagnostic with them and they ended up charging me less then estimated. all the employees talked to was very polite and patient. they sent way too many advertising and surveys to both my phone and email after was done with service with them. even after I left reviews and feedback, they kept sending more, feels like continuous spams

Customer experience was excellent. Matt is always helpful and friendly. Their customer service is…read morein a different level. Matt goes out of his way to explain the features of the tires, the services that they offer and what goes on behind the scenes when the vehicle is being serviced. Kudos to Matt! Nokian One 2022 Lexus RX350 235/55R20 102V

been using them for years. nothing but excellent service. Get my oil changed and purchase tires for…read moreboth vehicles.

The service I received from RAW was amazing. I went online around 1 o'clock while I was working…read morelooking for tires, filled out my application and within 30 minutes I got notification that I was approved. I made the phone call at 4 o'clock and the nice lady there said hey go ahead and give me your I have your tires here ready for you when you get here for your 5 o'clock appointment. I was out of there before 6 o'clock with four brand new tires. I received fast great quality definitely we recommend family and friends.

I am throughly impressed. grea people and service is superb . I high recommend to anyone who is…read morelooking for tires and rims.

The technician may be the only reason I'll return. He was very nice and explained everything well…read morewhich is the reason for 3 stars. However, the reason I may not return is the guy behind the front desk. Older man who apparently has an issue with women. I called before I went to make sure they did tire repair and mentioned I needed a plug in my tire as that's what I always heard it referred to. I then got a lengthy lesson on the difference between a plug and a patch and I would need the patch as it would last longer. The lesson was done in a gruff sort of way but I gave the benefit of doubt and thought maybe he's just having a bad day, although it was early in the morning. I arrived a few minutes later to get the service and it didn't get any better. He was less than courteous and almost rude in that he was very short with me and dismissive. As I waited about 45 minutes for the repair I listened to him on the phone. He made a couple of calls to what I believe were supply houses and he couldn't have been nicer. Also a delivery guy came in and he was very nice to him too. By this time my car was ready and upon checking out I provided him the same energy he had given me! These male run businesses need to understand there are more and more women who take care of their own vehicles now and we have the ability to choose who we give our business to $$$.

READ THE FINE PRINT. I got a full set of tires there and paid for the road hazard, $25 a tire. My…read moresidewall got busted on my tire and I went in to get a new one. They quoted me $175 due to a prorated amount (never disclosed) and a $30 mounting fee. Luckily discount tire and brake quoted me $150 for the same type of new tire that includes road hazard with a 3 year warranty, never a prorated amount, just a $20 fee.

I called and asked if they have anytime to replace a simple part that needed replacing and of…read morecourse they require a bumper to bumper inspection... They told me that they had availability at 2pm, so it was a good idea to bring it in as soon as possible. I brought it in just before noon. I spent 6 hours at the mall, waiting for a call. I only got an update when I called them at 6:10pm. They said the mechanic just got under my car. I told them, "okay, I will walk back over." They called back a couple minutes later and said "they were able to start it, but not finish it. So do you want to leave it overnight with us?" I said, "haha, no, because I need to get home... so if you guys can just put the car parts back and then I will bring it back tomorrow... that would be great. They said "okay." I get back there and said I was there to pick up my car and "it was my mistake to not take that 2pm appointment, so I want to set up an appointment for tomorrow." Another guy walked in and said, "oh, your car isn't drivable. Did Sean not tell you?" I said, "No, the only time I got an update was when *I* called you." He said, "oh, yeah, the whole shifting cable needs to be replaced and we can't even call about that until Monday because it's a dealership part." First of all, I don't usually go to this mechanic because the last time I was there (which was over 5 years ago) they were super condescending to me and I left there in tears. I only came back here because it was the closest mechanic to me that was open on a Saturday. Secondly, I told them I had an appointment to replace my front brakes, and they nicely offered me a sale on their brakes, which I was going to take since the only thing I came in for was a simple bushing replacement. The guy who I dropped my car off with was nice and is the only reason this isn't a 1 star rating. Third, I don't know how mechanic hours work, but why start a bumper to bumper inspection if you can't finish the job? Because I drove the car there just fine, they MADE IT not driveable. So because of them, I had to walk home because the only person who could help me was in Rome at the time and I wasn't going to take an Uber because I need to save up all the money I can in order to afford this mechanic bill that I expect is going to cost around $500 based on a quick google search on how much a shifting cable costs, not to mention, labor... I won't return to Firestone again. I can see why they have such a low rating on here. Should have listened to by gut and not gone back. A friend of mine who works security at the mall also said Firestone will keep the security vehicle at the garage for over a week sometimes, and they need that security vehicle for their job. Edit: I am going to add a star because they remedied the situation, and I am very thankful. The mechanic, Sean, personally called to apologize to me, and they only charged me for the inspection, considering the part that needed to be replaced was a recalled part by the manufacturer.

Service requested: honoring appointments,…read more "So only got one mech on duty" But EVERY TIME I try to set the appointment and show up... they don't have staff to get to it blah blah blah. Basically good for nothing.

Tic Toc Auto was great to work with. Super convenient and I was able to get an appt. the next day…read moreafter calling. My technician Justin was very kind and knowlegable as well. I definitely recommend using this service for your unexpected car needs and repairs!

I was able to get both of the services I needed COMPLETE within three hours of my first call…read more Raleigh handled my call professionally, timely and was absolutely a joy to interact with. Nathan arrived right on time. He was courteous, efficient, and extremely helpful. I had two tires replaced and my oil changed. I will definitely use them for service on my vehicle again.

Square business. I actually thought they misdiagnosed the…read morenoise on my vehicle, but they were correct and fixed it for the quoted price and also in a very timely manner. Great company to do business with.

Customer service is phenomenal. I was very much reminded of pre Covid world. I spoke with Sandra…read moreabout a bent rim. They were able to get it fixed like new while saving me a couple of hundred dollars. That wasn't even the best part. They needed the car earlier than I expected and Sandra came and picked it up. They also brought it back to me. I will refer all of my friends and family there for anything tire or wheel related. They are a family business that has been hidden right here in Jacksonville for a very long time.

I had ordered 4 new tires over the phone the day before and contacting my credit card company of…read morethe amount since it was a high purchase with the quote given to me on the phone, and I had asked the total price with taxes included, balancing, mounting, and was given a certain quote. I had told the person on the phone that I would be sending my credit card with my husband to pay, but NOT ONCE did they tell me there was an extra 3% surcharge if paid with a credit card; they mounted the tires, put them on my car, and when done than they decide to tell my husband of the 3% surcharge that was like $18.00 more added on if he swiped my card, but what was he supposed to do just drive off, that's theft or have them remove my tires?? My husband had went inside and even repeated the quote back to them before the tires were mounted, and NOT ONCE was anything said about a surcharge or asked how he would be paying for them. They didn't even have a sign placed in a visible location that stated the surcharge; it was located on a bulletin board as you entered the garage area where customers aren't allowed. Now how is that even legal? I called back up there after my husband informed me of the situation once he was back home. I tried to explain to them that I WAS NOT informed about the surge charge beforehand and I wasn't expecting to pay that extra $18.00, I got met with them NOT caring and rudeness to the point I told them I'll NEVER do business with them again! Now, if they had informed me that they charged the surcharge on Credit cards I could have made a choice if I wanted to finish the transaction on the phone, but they took that from me by forcing my husband's hand to have to swipe my card after the service because he didn't have the cash to give or a check to write and that is just Bad business ethics and just plain wrong!! ERR!

Our office van had a flat in our parking lot and we were unable to properly jack it up to put on…read morethe spare. Even if we could, we would still have to drive somewhere else to have someone fix it on their schedule. On Call quickly sent a repair truck and they were able to jack up the van, remove the tire, repair it and put it back on in a matter of minutes right there in our parking lot. Very convenient.

Nice selection of inventory but very bad on communication. I came here for wheels & tires, for me…read moreoff road truck.. I literally sat here for almost 3hrs &n nothing was done to truck. I had to ask why it's taking so long... I had been asleep and when I woke up I figured it was ready. He tells me that the air chuck was messed up and the air tank wasn't working properly. If I had know that, I would have left and probably came back or went else where... all he had to do was communicate with me .. I would have been understanding.. but after this, I WILL NOT BE BACK for ANYTHING.

From the owner: All auto tires, wheels, audio equipment and accessories. All makes grilles; mesh, bars, slats, halo…read moreheadlights, LED tail-lights, steering wheels, shift knobs, chrome accents, spacers, adapters, spring boosts done on premises.