I ordered a few rolls of vinyl on 9/12 - nothing crazy. I got a text message about my order being confirmed. After 10 days, I still had yet to hear an update on the order. No problem I thought, I'll just reach out via email to check in and request a refund because after 10 days, I no longer had a need for the product I ordered because I had to find another place to order from. I got an automated response with absolutely no other response. It's been over 2 weeks since I've placed that order now so I tried to call the number they have listed on their website. Welp, it's out of service. I can understand if companies are understaffed given the current staff shortage situation, but for a company to completely ignore a paying customer after not fulfilling an order after 15 days and no communication about a fulfillment/shipping delay is not acceptable. Since there's no other way to get in contact with this company that they will actually respond to, I'm contacting my credit card to file a dispute to get my $70+ back. Probably going to review elsewhere and on BBB because of how bad of an experience this has been. Don't recommend. read more

If I could give negative stars I would. My order while not huge was placed 5/26/2020. Guess who just shipped my order 6 days ago?! I emailed several times and NO ANSWER until I got mad. ( mind you Ive ordered here once before and it was all good.) THEIR RESPONSE :Michael @ CraftHTV.com Jun 8, 2020, 5:31:39 PM EDT HeYLLO! Thanks for your most recent message on your order. Well we have amazing news, not to boast too much. Now don't ship your pants BUT.... this order you are asking about right now, well it already shipped. It is on the way. This case has been closed since this has shipped. MY RESPONSE: case should be closed once you have a customer that has the product they ordered A MONTH ago in their possession. Highly unprofessional that it literally shipped out on JUNE 7TH!!?? I believe if this kind of care in your business continues, you'll be closed soon. No apology for the huge delay but that's the reply you send to upset customers? Wow. I thought Id try you guys out. You're not the lowest out there nor do you have the biggest selection. I will go back to my other places. I wanted to support other business's as well, but you obviously don't give a " SHIP " about keeping a customer! BUH BYE! read more

As everyone else said. They advertise shipping in 1-3 days but day 10 I still hadn't had a shipment email. I simply asked them how long it normally takes, didn't even ask them about when my package will be here, and they told me "don't ship yourself, we don't mean to brag but we already sent the package you're talking about." They sent me that horribly rude remark and didn't even bother answering my question with it. I'll never order from them again. read more

Craft HTV - This is the email exchange we had. They had zero reason to be rude, it’s extremely unprofessional. - Arts & Crafts Near Me - Jonesville, Michigan

I sent an email in 2020 in regards to some bad vinyl. Never received a response besides the automated one. Thought i would give another try a year later and placed an order 11/30/21. It is now 2/4/22 and i have not received my order. I emailed the company 1/21/22 and 2/2/22 still with no response besides the automated one. I should have had this order long before Christmas which that is what I ordered for to make projects as gifts. read more

I ordered and it took a week to ship out. Understandable, but I sent an email about 4 days after ordering with no answer. I saw these reviews and decided I should not have ordered from them and ordered somewhere else so I asked them to cancel my order before it shipped out. It ships out THREE days after my request to cancel and he sends an email about it being good news and ignores my request to cancel. I feel like this is completely not okay and I am too nervous to even ask for a refund as I will have to pay for shipping back and the reviews talk about how rude the employees are. Now I I have basically lost $50 because of poor customer service. I am not one to complain about small mess ups with companies and employees but this really made me uncomfortable and I feel this is not okay. Won't order from here again. read more

I use to rate this at 5 stars but the service has plummeted! They don't respond and never send out orders.

I placed an order in January. I have been in touch with the owner/CEO and has told me my order is in the stack to be processed. After another month, I still haven't received my order. And now he won't respond to my email. Do not order from this company! There sales are just a way to get your money and then never ship your items hoping you'll forget about them. read more

horrible! second time in less than a month placing big orders and both times had to cancel after 3 weeks of nothing. They don't even care to make it right or reach out. I hate leaving bad reviews since I own a business but since they don't care to even make it right or reach out I feel I should let yall know. read more

this company basically doxxed a woman on Facebook for leaving a negative review. Today April 3 I saw on my Facebook craft group a post from a woman explaining how she placed a order with this company 2 weeks ago and had not received her ordered. She sent them them a email and they berated the young woman very unprofessionally. I then go to their personally Facebook group where the owner of the company is publicly telling over 5,000 members of the group what this lady is doing and posts her name.. I go to their review section on their public Facebook page where they have More then 2,000 followers and they are in the reviews arguing with people who left negative reviews. I clicked one review and it took me to a comment posted by the owner of CraftHtv and he puts out a customers full name and address in a comment! This is unethical! I then return to his group and comment on his post to tell him this was very disrespectful he blocks me and one of his employees sends me a message harassing me and threatening me! The owner then goes on live and admits he posted her address to get people to stop leaving negative reviews. This is so wrong and he splattered a customers personal information all over Facebook! read more

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straight up horrible customer service with extremely arrogant individuals working for them. I placed an order and after ten days there is not any type of update as to how the order is going. I went on their site and instead of having a normal "track your package" or order update section like almost every reputable company that exists, they want you to download some POS third part app to then do the tracking. How poor is that? so, after not downloading the app i called an left a message because they were too busy to answer the phone during their coffee break ( still never returned a call ) and then answered the email i sent by cancelling my order because i simply said i'd dispute the charge if they didn't communicate with me by end of business day about what was going on with the package. After doing a bit more research i have found that they have overwhelmingly poor reviews of the 1 star nature dominating various sites and have even been contacted by the BBB for their inability to resolve customer issues. They have multiple current alerts on BBB for complaints and were contacted for "pattern of complaints..." they were once called Decalify and CheapHTV in the past and had similar patterns of poor customer service. the appearance is they just operate poorly and then change their name to just do the same thing. I'd say to this company, what's the definition of insanity? maybe you should look it up and maybe either change your ways or close the doors. here is an excerpt from the BBB on this company: Pattern of Complaints: BBB files reflect that this company has a pattern of complaints concerning orders not being fulfilled in a timely fashion ,customers experiencing difficulty reaching the company to report problems, the company not responding to customer emails as well as customers reporting being treated rudely, by company personnel. On July 8, 2019 BBB talked to the company about the pattern. BBB was asked to review complaints and found that the pattern of complaint issues still exists. This company has operated in the past under the name Decalify as well as CheapHTV.com. The same problems are reported from consumers who ordered from those companies as well. BBB has talked to the owner of the company, Lucas Schunot who claims Decalify and CheapHTV.com are not affiliated, therefore the owner does not address any complaints filed on CheapHTV.com. When reviewing the websites for both Decalify and CheapHTV.com, the same address is listed. read more

I placed an order on November 13th period it is now December 1st and there has been no update as to the order. They charged my card, and despite numerous efforts to get ahold of them via phone, phone Kama email Kama and Facebook Messenger, they will not respond or give any updates.. This company is a scam and I would run as fast as I can away from this company. At this point, I just want a refund, but they will not even respond and the link that allows us to cancel the order does not work, conveniently. read more

Their customer service is extremely poor. Expect to wait weeks for a shipped order, and days for a pickup. You are not allowed to call the Jonesville location, you just have to wait for them to email you. I was actually reprimanded for calling about a pickup order after waiting 8 hours without hearing from them, when the website stated "usually within an hour". I assumed that meant at least same day to pick it up. Also, if you complain or have anything bad to say the owner will publicly shame you on Facebook. Hasn't happened to me, but I have read his posts with screenshots. This company is delusional to think they will sustain with this level of customer service. The deals are not that good. Vinyl Expressions shipping is fast, and their customer service is on point. read more

Very frusterated with this company. I placed an order on Dec 16, 2017. I was sent an email stating another email would be sent shortly to notify me of my order being shipped. By Dec 30th I had yet to recieve that email and so I called their customer service. The oerson I spoke with said the order had been shipped and he would email me the tracking number. Jan 4th I had still not recieved the tracking email so I emailed the company. I was given a bit of a run around until I was FINALLY able to find out that my order had not been shipped yet. Jan 5th I recieved an email with the tracking info and that my order was processed and shipped on Jan 5th. My last update was for Jan 15th stating that my order was processed at transit facility in Frankfurt, DE. Today is Jan 19th and craftHTV customer service tells me to contact the shipping company (DHL) and DHL tells me to contact the supplier. So I have no idea when or if my order will ever be delivered. read more

I have been a customer of 651 vinyl for quite some time, I had seen someone post about a sale that CraftHTV was having in September. I was in need of a heat press and thought this was the best time to order. I ordered the press and received a call the next day saying that it was not available and that it was estimated around 10/21 to ship (I appreciated the prompt call). Around 10/31 I started to get concerned and reached out to the company to see if they had any insight as to what was going on. I kept getting emails back that were "a week or so." I understand that shipping and customs are not always the fault of the business. But the fact that it showed it was in stock when I ordered just goes to show how unorganized and unprofessional this company is. To make matters worse I placed an order a few weeks after ordering the heat press for some vinyl and a teflon sheet. They messed up my second order and sent the wrong size teflon sheet. They did make it right by sending the right size, but how ridiculous is it that both ordering experiences here were bad. My final email I received back from the company was appalling. I was extremely patient for nearly 2 months and to receive an email back that not the nicest makes me very sad not only for my situation bur for future potential customers of this business. Take your business elsewhere unless you have the time to deal with their shenanigans. read more

Craft HTV - Arts & Crafts Near Me - Jonesville, Michigan

ZERO STARS - Very rude when and if you ever get in touch with a real person. Order never ship. Great prices don't mean much if you NEVER get your order!! It's a hassle having to try to track an order and get in contact with them for months when in the end you have to payment on your credit card! read more

Placed order on January 12 for Valentine's Day vinyl. To date items never shipped. Had to email customer service several times to even get a response that was not automated. Only received response once I stated I'd dispute the charge with my credit card company and file a Better Business Bureau complaint. I wish I would have looked at reviews before ordering. We'll see if I ever get a refund or if I'll have to dispute the charge. read more

Unfortunately, I was scammed out of $200 worth of HTV through Craft HTV. I placed an order on January 21 and received an autogenerated email several days later saying they were a little behind due to a high volume of orders, but not to worry because orders would soon ship. Several more days passed before I noticed I hadn't received a shipping notice, so I wrote a quick email asking about my order. I did not receive a reply. I waited several more days, then wrote another email. No reply. I was worried at this stage because it had been two full weeks since I'd placed my order and the company was ghosting me. I wrote more frantic emails, none of which were returned. I called and left voicemails, which were also not returned. I went to their Instagram and saw several comments under their most recent posts where people were asking where their orders were. I left a comment asking why they weren't returning my emails or answering the questions asked under the posts. Within MINUTES my comments, along with the others, were deleted. That means they SAW the comments, read them, then deleted them. I wrote another comment under their most recent post asking why they were deleting comments... They deleted that comment too. They KNOW people are furious and they just don't care. I have never had to file a dispute before, but I opened a case earlier today. This company is run by scammers. Please, please DO NOT SHOP HERE. You will never receive your products! I wish I had seen the Yelp reviews before placing my order. I'm crushed about this situation. read more

Craft HTV - This is just one of MANY emails. Craft HTV is disgusting. - Arts & Crafts Near Me - Jonesville, Michigan

Only gave one star because less isn't an option. As someone who runs a small business, I'm not typically one to leave a bad review. If I have an issue, I'll send it in an email. I placed an order because their website said fast shipping in multiple places, and said orders typically leave their warehouse within 24 hours. Even if it didn't, that was fine. Weeks passed though, and I didn't have an update on my order. I sent an email and Lucas quickly responded. I got very generic email that had no detail "we are checking on this order and will get back to you" I continued to send 5 emails over a week timeframe and never heard back. I asked for my order to be cancelled. I then received (what appeared to be an automated email) asking if i would like to continue waiting or cancel the order. I responded within minutes and once again, requested to cancel my order. I finally ended up having to contact my bank to dispute the charge after another week of waiting for a refund. The day after I did that, he responded to one of the emails and said he can't refund because my order has already been shipped. Incredibly shady business practices going on at this place and I will definitely never order from here again and highly suggest people stay away from this business, I truly believe at this point that they are scamming people. read more

Will never again shop here. So upset that my first time shopping through your website was a complete bust. I had originally placed an order and within 3 weeks of not hearing anything, I reached out. No one answers the phone, no one responds to emails. If you try to say anything on facebook they will block you. Feel awful that SO many people were waiting way longer than I ever did. Here is something that works. REPORT THEIR SHOPIFY. Once you report the shopify account they have to look into it or risk losing their shop! The owner will probably even respond to this with some sarcastic remark. Someone obviously has time to watch all the complaints come across facebook and delete them. WHY NOT take the time to tell YOUR customers who PAY you, that idk maybe you're having a hard time? Maybe you guys are super back logged? Maybe everyone would be understanding IF you just let people know what is going on! I am a very understanding person, but this is not the way to run a business you so clearly had support for in the past. Its fine. I have already been messaging half of their complainers and hopefully putting a dent in your pocket craft htv. Now waiting for a refund. We will see if I ever see it. read more

I ordered on December 29th, poor customer service. They didn't return my email answer or phone calls. They took my money and ran. This was worth $40 types of vinyl. No shipping confirmation as of 43 days. I will not remove this review till this has been resolved. I don"t recommend! read more

This place is HORRIBLE. The customer service sucks and the staff is very unprofessional. I ordered almost 3 1/2 weeks ago and was given a time frame of 2-5 days. I still have not received my order or an update email on the status of it. When trying to contact customer service, the owner or whoever it is that responds is extremely rude and acts as if it's my problem that my order still has not shipped. I will never order from them again even if it was free. This place needs to be shut down as they do not know how to conduct business. read more

tSeriously this was my favorite place to buy vinyl. But on 34th order i placed 12/30/2021 Order is paid in full and nothing has arrived cant get a status they say to email but 9 emails and multiple calls later all i get is the geneeric automated response. I understand things happen but to not have the common courtesy to respond to customers is wrong. As far as I am concerned you took the money for product they couldnt supply and that is theft. I tolerate long wait times but 3 months is ridiculous. I have now escalated the only way i know and have filed dispute with shopify. All it would have taken was an update but now I want my money returned and will never use them again. They say leave email or call but nobody responds. So pissed off!! read more

I have not received my order, I have not received a email, nothing. I have emailed them, and no response, will cancel order as soon as I figure out how.. very unprofessional, I ordered from 651vinly.com and got my order in 3 days.. DO NOT ORDER FROM CRAFTHTV.. RIP OFF. If I could give a zero I would read more

I placed an order on Dec. 14, 2021. On Jan. 2, 2022- I sent an email asking if someone could provide me with an update on the status. NO RESPONSE BACK. On Jan. 10- I sent another email just asking if anyone would be able to tell me when my order might be fulfilled and sent for delivery. I received this response, "We are currently waiting for black/white HTV. We have sold so much. However it is on order and your order will be processed soon. Thank you so much for your patience. -Lucas" I emailed again on Jan. 21 to see if there was anyway the items could be sent separately, or if I could just get refunded for the ones out of stock and have the other items fulfilled. NO RESPONSE BACK. On Jan. 28- I emailed to Lucas@CraftHTV.com directly asking the same thing I did in my Jan. 21 email. NO RESPONSE. On Feb. 3 I called and left a voice mail message asking if someone would please call me. NO RESPONSE. On Feb. 10 I called again and left a voicemail. NO RESPONSE. On Feb. 10 I emailed and stated that if someone did not get back to me I would have to call my credit card company to report fraudulent charges, because at this point it seemed I had been scammed. NO RESPONSE. On Feb. 11 I called and left another voicemail. I also emailed sales@crafthtv.com and lucas@crafthtv.com. I reached out on Facebook as well. FINALLY I started to get responses, unfortunately they were RUDE and SARCASTIC. Lucas responded, "Do you want your order"... to which I said yes, I wanted it two months ago. Lucas responded, "Well, you know we have your order in pending so saying you are calling the bank is unacceptable and a violation of your order terms that is agreed to when you purchase. So, that is why I asked the question. If you are unable to be patient and wait for a concise/clear response then I suggest you decide in favor of a refund. Posting everywhere/emailing multiple places just causes a traffic jam for other people asking for help, like yourself." I wrote back asking, "What do you suggest an acceptable amount of time to wait for a concise/clear response would be? My order was placed on Dec. 14... 58 days ago. What do you consider to be an acceptable amount of time to wait for a response from you help desk email, or your phone system?"... NO RESPONSE. I then called the number back and Lucas finally answered. He must have caller ID- :)!! He told me he had to remove me from commenting on social media as he wasn't happy I was posting about my order fulfilment issues. I requested a refund, for which he called me immature for not wanting to wait. My advice... take your business somewhere else. As a business owner I would never leave customers hanging without a reply and then get mad at them for reaching out and wanting answers when they paid two months ago and were expecting an order in a few weeks at most. read more

Do Not Order from this company!!!! I had luck with my first few orders but ordered two more worth over 100.00 and never received any products. I tried calling, emailing numerous times and no response other then an automated email. I have wasted so much time and energy for nothing, no customer service available. I can not believe a business would just take your money and think it is ok. I will be reporting them to the Better Business Bureau for fraud and now need to contact Credit Card Company for hopefully a credit back. There are so many other good companies for HTV, please do not go here! read more

HORRIBLE company. I ordered in May, over a month later still no shipping confirmation or my order. Asked for a refund if my order had not been shipped (a month and a half after I ordered) and sure as shit, order still had not shipped. Meanwhile, I ordered from Expressions Vinyl and it shipped THE SAME DAY. I'm sure this review will end up on their Facebook page since Lucas and his little cult followers seem to get off on people having higher standards for businesses. read more

They earned 1 star only because I can't give them zero. I wish I had looked on Yelp before I had ordered from them. After a week and a half of my order not being shipped, I called and left a message. Their out going message stated that they won't return phone calls. I left a message anyway with my order number and that I am in need of the items for a protect. Several days later, the items had not been shipped, so I emailed them. No response. I emailed them again asking them to cancel the order. They then responded saying that they would ship the items soon. I responded that I already ordered the items from somewhere else and that at this point I was going to fight the charge on my credit card. They then refunded my money and sent me a one word response "disgusting". I responded "Wow, that's some horrible customer service right there. Your company failed to do its job, so I went somewhere else. I will never be doing business with your company again based on your rude email. I will also be sure to add to you poor Yelp reviews." They responded "You are not a customer so piss off. PS we love reviews. So write it up and post photos! :) jokes on you." I will pay more money to support business who care about customers. read more

Ordered because of a sale on a Saturday. Received email on Monday thanking me for order and letting me know id5be notified when it was shipped. I called Thursday because it still hadn't been shipped. The Customer Serive line notified you that your call will be recorded in case you act up and I should have known by then I was going to have issues. Rep get on the line. I ask if I can find out when my order would be shipped. Gave him info. He informs me that I ordered on a sale and can go to the website and read the information for myself. I asked why he couldn't give me the information since I had called and he again referred me to the website and told me it was not his place to read the information for me. I hung up and began to write an email to the company asking them to cancel my order. Before I could press send I received an email from the company canceling my order per my request. I hadn't requested it yet. Meaning they cancelled my order for no reason. I will NEVER use them again and will always encourage others not to as well if asked. read more

If I could give 0 stars I would -- ordered from them March 8 and still haven't receive my order-- every time I call or email I get the run around! I want my order!!!!!! I too am in Michigan and am very tempted to drive to their location and give them a piece of my mind! Do not order from them they are scammers!!!!! read more

I keep giving this company a chance but their shipping turn around time is absolutely the worse!! Every time we have ordered from them it takes weeks for the order to even ship let alone arrive. read more

Extremely unprofessional and rude. I was talked to like I didn't know what I was looking for. While I was there in their store, they were making fun of a customers special order request. There was merchandise scattered everywhere in the first part to where I couldn't browse. The guy checking me out didnt even listen to the question that I had before replying. I definitely won't be back, and I will not order online EVER! read more

I visited CraftHTV in Jonesville, Michigan for the very first time today. I almost didn't go because of all the negative reviews I read. I'm so glad I did. I believe the girl that helped me (Stephanie?) was awesome! She was very kind, helpful, and attentive. Everything was well organized and easy to select from. Not to mention the values on vinyl. I will definitely go back even though it is almost an hour away! read more

Lucas will run that company down. Run Brandon!I should have listened to all of the bad reviews. mow I'm one of them. almost every order is late,damaged or not correct. Id rather give my money to a company who actually cares about their customers. He got excited for a bad review and said it would bring him more money! Maybe so. But they wont return when they realize the bad reviews are true and not just an upset customer. The BBB review will be next.Go ahead and reply with nonsense if you want, Lucas. I have all of the emails to prove how crappy you are. Don't shop here if you like good customer service! It's like pulling teeth or explaining something to a 4 year old! Oh, they also give discounts for good reviews on here and facebook to help them look better. read more

I order from this company, All I can say is WOW!! Great service, great prices and great vinyl. Quick and speedy delivery to me. LOVE LOVE LOVE them read more

Wish that I had looked at yelp before ordering from these clowns. I would give zero stars if I could. Their website makes it seem like they care about customers and service. However, my experience has been quite the opposite. Ordered from them on October 21st and still can't get a simple response via phone or email about where my order is - when it's posted on website most items ship within a couple days. They had no problem charging my credit card the day I ordered but can't seem to get me the product. What a sham! read more

The vinyls are good but customer service is bad. It took a while to process my order, when I emailed them my concern was pretty much ignored. I called them and the voicemail greeting says that you're probably not gonna get a call back even if you leave a message, I still left one letting them know that I had already emailed, still waiting on that call. I emailed to complain about their customer service and I got a lovely email full of excuses. My initial problem was the processing time which after some good customer service would've become water under the bridge. But bad customer service? COVID or not, there's no excuse for that. I will definitely NOT order from them again. read more

Would like to give zero stars after the 15 days waiting for my order to be processed, it took another 3 days for them to tell me one item is out of stock and they will refund me for that item. Waiting another 4 days until my order is supposed to arrive. I had emailed and called daily 4 days in a row and finally got an email 2 days later saying they are "looking into my order" when I asked for an update on eta. I even asked some questions on their fb page and had comments turned off so I couldn't even communicate with the admins of the page, I messaged the admins directly for answers and the did not answer and it's now been 4 days since then. I would like to return and get a refund but have heard that they will take their time processing, you also have to pay for your own shipping back to them and they suggest getting insurance because they "can't guarantee they'll get your package", and therefor won't refund you. I honestly think they're a scam, there's even a CraftHTV disgruntled fb group where everyone has has issues with the company and many many better business bureau complaints. I do not recommend! read more

I have placed numerous orders. If I purchased a sale item, I know it takes longer to ship, but everything else has ALWAYS shipped super fast. I will continue to be a customer of theirs for as long as they are around! read more

ner of this company! While crass at times he's honest! Very kind loving giving company. He makes me smile on the daily lives. He always fixes any error with orders. I recommend this company 10 fold! He's amazing. read more

I ordered vinyl last Tuesday and did not recieve any shipping info by Friday. I emailed the "24/7" help and did not get a response. They closed for the weekend which I thought "24/7" meant 24/7! I called today and asked about my order. Said they did not know when it would be shipped out. I explained I need this faster and asked what can I do. The rude guy on the phone said there is nothing I can do. I asked why my emails were not answered.he said we closed on the weekend but that doesn't explain Friday. When I asked to speak to someone above him, he said "that's funny, would you like me to put you on hold forever" seriously??? He proceeded to cancel my order. Told me "oh well". What kind of customer service is this? This was my second time ordering with them and it's definitely my last. read more