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Craddock Billie Lou

1.0 (1 review)

Services - Craddock Billie Lou

Pet sitting

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9 years ago

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Pet Care & Surgery Center

Pet Care & Surgery Center

(4 reviews)

The Staff and Dr Clark are all great and caring for every pet that walks through their doors…read more Highly recommend this clinic! They try and go above and beyond for their customers.

Took our dog Bentley to the groomer here today. When we got there the gal walking him back said…read more"same as last time?" I said yes. We were just there in January. I then pick Bentley up and he is completely shaved.... In the dead of winter. I let them know that I had meant for him to get a sanitary cut and a bath not completely shaved. They said that they do not document bath + sanitary cuts, only "full grooms". Obviously a miscommunication. Dr Clark gets on the phone and I let him know I was unhappy that my predominantly outside dog was completely shaved in February. He was going over the logistics of their computer system and specific grooming terminology trying to find out where things got messed up. He then offered $25 off of my next grooming. I said that I had just paid over $100 and my dog was supposed to get a bath and he is now shaved. He said he has to pay his groomer and buy shampoo and he can't just give me my money back. Then he said giving me my money back is not going to make my dog any warmer. I'm so surprised by all of this. Customer service completely out the window. Apparently this is how their business works: They don't document baths + sanitary cuts -my fault I didn't know this They said same as last time- my fault I didn't know that meant last "full groom" in September not when I was just here in January When a customer is upset by a service being done incorrectly due to a miscommunication it is the customers fault for the miscommunication not the staffs I was told if I wanted a refund then I would have to find a different groomer. This is obviously not the groomers fault. It's a communication issue within this vet office. Heads up for anyone else doing business with Pet Care & Surgery Center

Craddock Billie Lou - pet_sitting - Updated May 2026

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