I like cracker barrel but not as much anymore ever since you guys removed the roast beef dinner from the menu, please bring the meal back, It is a good price. and me and my family like it a lot , service over all is good. And please bring it back and get rid of the pot roast, it is disgusting. read more

I am angry with Cracker Barrel! I started out not pleased with results of a visit to the Mt. Juliet, TN. store and I want to speak to a HUMAN in corporate offices! Now, I am angry & ready to file a complaint with the Better Business Bureau because I cannot reach A HUMAN-such as an Administrator such as VICE PRESIDENT of Cracker Barrel!! This is ridiculous that you don't care enough about problems at your stores enough to make it a point that a years long customer without complaints that a customer cannot speak to a HUMAN! I expect a person of responsibility such as a corporate person of some sort to call me soon! 1-2 days at most -Paula Appleby 615-828-7826 read more

I ordered thru Doordash for pickup. Sat outside for 10 minutes after notifying them I was there. Then, called back after waiting for my order to be brought out and was told that I needed to come into the store and sign receipt. BULLSHIT. So food was 20 minutes late, cold. This is crazy and probably w Cracker Barrel is failing. Manager attended to explain away issue. RAQUEL. Yes I am angry. A weekly customer should not have to endure this. read more

Phone lines do not pick up. I called 4 times to get in contact with HR, they hung up on me 3 times in a row- I hadn't even spoken to a person yet, this was the automated system. When I finally found a way to get it to connect me to a representative, I was instead met with another bot saying they'll return my call the next business day. The website takes you in circles and never gives you any way to contact the department, and the phone system seems to be made to make you give up. read more

Tried to call the 800 number to give feedback about our horrible visit. The feedback number only goes to the gift card dept as the recording never advances until you enter a gift card number. So dishonest and a scam. read more

the cb in corpus christi, tx cb0321,my family &i walked noticed two (2) employees smoking while throwing trash, we walked in registered in for a 45 minute wait,the bathwere dirty and needed attention, i contacted a asst. restaurant manager stephanie, asked her why there two employees smoking ,,while the bathroom needed attention she stated it would be taken care of. after dinner i paid, went to wash hands and bathroom was the same or worst, this manager did not care, she totally ignored her customers by have dirty bathroom , shame on her !! however server karlee b. was absolutely great,karlee made a difference i tipped her personally, a job well done to karlee b. we were on our way back home to austin tx, she made our day!! read more

Cracker Barrel please explain your rewards system to me. I just chose Cracker Barrel to eat lunch because of an email which said my pegs would be expiring soon and please use them. So my husband and I were excited to go and enjoy a meal out. Not only did we eat but, I purchased a bracelet $19.99 and a birthday card $ 5.00. After we finished and went to pay, the lady said I'm not sure why there is nothing coming off of your bill! the pegs ?????? She ask another lady who I thought was more experienced and she could not explain it either. She tried to say something about some purchases in the store were different from the food purchased? But she could not explain that either. It was all the cash registers fault.??? So we ended up paying full price and no pegs or points were able to be used!!! My bill was $63.62 which we paid . To say a gift card would be a nice apology sent to us would help with my thoughts about Cracker Barrel just now. This was at Store # CB0249 in Concord, NC. I DIDN'T MENTION WE WAITED 30 MIN BEFORE BEING SEATED AND THEN 30 MINUTES AFTER SEATED TO BE SERVED. The waitress said after we ask her they were short of help in the kitchen. We noticed there were 6 tables empty around us. It is needless to say we earned 54 more pegs added to our balance because we couldn't use the ones we had already. Yes, now we have 169 pegs that I'm not sure we can use ???? I will not mention how many other restaurants we use apps for and get perks but I have to let you know Cracker Barrel seems to be the most user UNFRIENDLY!! Don't know how soon we will make a return visit, it depends on the response we get back from you. I can't wait to share the result with all my friends and family. It's all up to you. I have the receipts if you need to see them. janev@windstream.net. or 704-305-3262. read more

I am 77 years old and they would not serve me a glass of wine at Hamburg Pa. My husband (81 years old ) drove us there. We are from Hamburg Pa. I did not bring my purse with me! We walked out and went to Pappy T's so that I could have a glass of wine with my dinner. I have NEVER been required to show proof of age and I eat out often. Too bad my husband likes your meatloaf read more

Keep peoples hair of the food, don't make wait 15 minutes for a of coffee. Act like you actually care about your customers.

I can't sign up on the app and the employees at the store were not helpful. They gave me a corporate phone number that I tried calling but there is no option to speak to anyone for help. read more

My son, whom is 16, has worked two weeks with this company and NO PAY! Got his first week of one day of training and since then.. nothing... and nobody seems to be able to explain anything! read more

Received a gift card for $50. Went to my local Restaurant to use it and they said there was not a balance. We had not used the card since we had just got it, they said that they do not honor Cracker Barrel gift cards...when did this become a thing where a restaurant doesn't honor their own cards? We even had the receipt for the purchase as we had trouble with gift cards in the past so the receipt was even attached when we got it. Funny how it was charged to the credit card and you received your money but then you would not honor the card. I really want to report you to the BBB. read more

Food and service were both amazing! Thanks to Devon our waiter! The store is equally as amazing, such wonderful gift ideas! read more

So today ... our family met after our father died last week. We decided to meet at Cracker Barrel on Bear Creek in Columbia, TN. My brother and spouse drove from Atlanta with my father's ashes in urn, his will and some other personal possessions that were left to me. Of all places to meet - Cracker Barrel - my father's favorite. My brother exhausted and driving overnight arrived to Cracker Barrel probably 5 minutes before us - he asked to be seated before we arrived. Having diabetes, overweight and neuropathy and with the toll of literally just loosing our father ... simply a seat and a coffee at "family restaurant Cracker Barrel." He was told by the hostess she couldn't seat him till we were all there. Corporate policy - no exceptions He finally explained he needed to sit and he found a small 2 Top and sitting there waiting for us . When we arrived this hostess wouldn't even acknowledge us. I asked her where she would like us to sit and pointed to a 6 top behind the hostess stand. She wouldn't speak or even acknowledge - She grabbed menus And started walking ....We found our spots by the window. While talking about our father, discussing the will and knowing my brother had a 14 hour drive to Nebraska we were deep in thought Then came a bag of coffee thrown at our table - with a person and the HOSTESS from Cracker Barrel. There THEY stood after throwing the coffee on our food and said, "Merry Christmas - Here's your coffee- next time don't be an Asshole". As the hostess looked directly at us with this other person. She stood there and then walked away in tow. We were deep in the moment of our discussion about family plans, medical bills, will, selling house etc. The next thing we knew - we had coffee thrown on the table - and a verbal attack in front of A restaurant FULL of people. We couldn't really relax after that and were genuinely shocked at the lack of restraint - So - we left and the bill was paid .... But, after thinking about it, I asked to talk to management - TY was his name. He had no idea what took place - as we spoke the hostess kept her head down. We were 2 feet from her discussing the situation. So he approached her - she was very ameniable and kind all of a sudden. And she sat us in a Nice Window seat. She was a different hostess than we had encountered! So, Apparently we are told by your hostess .....the person paid "her" to show her our table because she thought my brother "was short" with her. After paying her , apparently they purchased the coffee and so customer asked the hostess to show her our table - and asked her to accompany her. And she did just that. Obviously, this hostess knew who the coffee was for because of the money involved , the conversation and finally accompanying her to our table and...she knew the customer was disgruntled. Cracker Barrel employee was nothing more than an a compliance to HATE, HOSTILITY and aggression toward me and my family. Obviously, we felt threatened and attacked. We sat in dismay. NO ONE from management came to our table. We exchanged ashes and he went On his way. As we parted ways - we have this indelible memory of embarrassment, fear and utter disgust knowing this is how an employee of Cracker Barrel would in this day and age ... pay to be part of this rage and anger that a "Karen" had toward a simple cup of coffee and simply wanting to sit before you're allowed . Granted I'm sure he was short - I'm sure he was forceful , but that doesn't give licensure for this aggressive act conjured up by "so Customer" and Cracker Barrel employee. Why on earth would your hostess accept money from a " customer" and then escort her to our table and stand there while the coffee is thrown and verbally Attack us? Why didn't she see a problem with this type of aggression and have management intervene? Why? Because she wanted and deliberately made herself part of the plan - that stemmed from aggression and complacency - What if this would have been a concealed gun? To act so aggressive and physically act out Is alarming. What's just as alarming is that your hostess doesn't have the skills or ability to recognize a hostile Environment and get help. Instead she collaborated. There are no explanations. There is nothing right about any of this. * Definition of assault:Assault means intentionally causing someone to reasonably fear imminent harm, which can include threats or aggressive actions without physical contact. read more

The service at a restaurant in Franklin, Tn was horrible for on a take out order. I waited 3O minutes beyond the time I was told it would be ready. When, i got home with it the portions were like a child's plate. I purchased a coastal seafood dinner. Total cost was $15.68 charged on April 19. I complained to the manager because he knew what happened but he couldn't refund the venmo card himself. The manager left messages for corporate 3 times. They didn't respond to him. I tried to leave messages and never spoke to a human. All you can do is file a complaint but they sent an email they would take care of it but never did. My funds should have been returned by Venmo but they like passing the buck..!! If you do not take care of your clients then what use are you. read more

I have enjoyed eating at cracker Barrel all over the country, but Prattville Al, we have been going there for years, but the last four times that we visited the service was terrible. We had to wait 10-15 minutes for a waiter to ask for our beverage. We have had to wait about 30-45 minutes to get our meals,plus another 30 minute for our cornbread. Yesterday my wife and I walk out after we was seated, it took over 15-20 minutes to get our beverage order the waiter was as nice as you could ever want, she apologized for our wait, we decided to give her our meal order with our beverage order and again another 30 minutes for cornbread. It's not all about cornbread, your experience come from management not sure what has changed in Prattville, but not sure that I will ever go back. read more

I visited the restaurant on several occasions I understand the waiting process some time I will call in reservation on January 12th I had a party of six I was told thirty five minutes wait no problem after waiting I proceeded to ask the manager how much longer the time had passed it was crowded and busy I don't know what triggered him but he had the nerve to tell me if I can't wait leave.i also witness him getting into a brawl with another customer I left Mr.Paul the manager in Florida need to attend a class to handle customers when there's a crowd etc.i reach out to corporate and left a message didn't respond I will not return read more

Hello, today my wife and I stopped at your Cracker Barrel # 663 on route 74 for lunch. I had blueberry pancakes, bacon, and coffee. my wife had a bowl of vegetable soup and a glass of water. Total was $25.17. your ridiculous pricing only shows greed and does not inspire more people to return to your store. The only thing you will accomplish is to start closing stores. my wife and I will not be returning.your company is to greedy for our tastes. Enjoy your bonuses while you can. Richard & Lorraine Brizell richardtbrizell@gmail.com read more

I ordered a Catfish meal last night and ask for an extra piece. My meal was 15.00 and the extra fillet was 11.99! They didn't tell me before hand and never offered to adjust it! read more

service was excellent....however very dissatisfied with the steak and shrimp combo...shr good but steak was gristly and tough...i tool my sister there for something special...didn't say anything there because my sister would be embarrassed. read more

We always loved stopping at Cracker Barrel when traveling. The last 3 visits to Cracker Barrel were below par. The meals have not been nearly as good as they use to be. The roast beef which was delicious has been removed from the menu which was very disappointing. I think we will be finding a different restaurant to eat at from now on. read more

The last several times we have been to Cracker Barrel in Tualatin, Oregon we have been very disappointed. The favorite menu items that Cracker Barrel is noted for are no longer on the menu (for example - catfish, fried okra, fried chicken livers, cornbread, turnip greens). Several months ago they cut down their serving hours to 6 pm Monday through Friday, and 7 pm on Saturday and Sunday due to the lack of sufficient wait staff (their explanation). Their prices for the lemon-peppered Mountain Trout has increased 20% as well as other prices on their menu. Tonight there were only SIX staff in the whole restaurant! The server was very apologetic about the menu changes but said the menu changes were made by the Corporate Office in Tennessee and not by their particular Cracker Barrel location. I can understand why there is a problem with wait staff. Many people are being given handouts which makes them not very interested in working at a job. I have seen many, many signs on stores and restaurants that say "Now Hiring". And I also understand that the COVID shutdown caused the restaurant, as well as many other eating places, to shut down for months. What I do not understand is why the CEO and other top officials in the Cracker Barrel management aren't trying to maintain the once gold standard reputation Cracker Barrel held for decades! We lived in Georgia for 33 years and we could always count on stopping at Cracker Barrel Restaurants for quality food, good service, and the menu items Cracker Barrel has always been known for as we travelled. We hope you will seriously look at the excellent past reputation of Cracker Barrel that you are consciously or unconsciously destroying due to Corporate decisions. Don't "kill the goose that laid the golden egg"! read more

It has been a few months since the incident. I apologize for that as I have had several major events in the last three months. The story: My 18 year old grandson and I went to a Cracker Barrel in Bremen, GA for dinner. We are both immuno-compromised, so we are both vaccinated and wear masks until we are sitting alone. I noticed that none of the staff were wearing masks, so I asked our waitress if she was vaccinated, She would not say, but we could conclude. I asked her then if she could wear a mask when serving us--and she excused herself. The restaurant manager (a woman) came to our table and said that we made our waitress uncomfortable, so she was asking us to leave. I asked if I could record our interaction as I went for my phone. The manager ran to the back room. The entire restaurant looked at us as if we were lepers. The truth of the matter is that someone in our vicinity that is not wearing a mask can spread the Covid virus to us as the virus particles from them as they are talking can go onto our table, onto our hands, onto our masks, which we would remove to eat--and therefore spread the virus with our hands. I did not think it was too much to ask for the waitress to wear a mask seeing the over one million people in the United States have already died from the virus. My grandson and I were both humiliated as other customers saw us get up to leave. We called Olive Garden from our car, and they assured us that their staff wears masks while interacting with customers. We enjoyed our meal, but the embarrassment and now the lack of desire to ever visit a "Cracker" Barrel is gone. My eldest grandson was married in June and never even considered Cracker Barrel for the catering. Olive Garden did a wonderful job. Respectfully, Cynthia read more

today on our travel stopped for breakfast col cold food manager if kitchen stands there and says food was warm when served. not hot warm big difference hate cold egg es pancakes tuff and cold. should of called her over to taste food to find out lie lie out of her mouth no warm should be hot hot. no compensatio. rip you off for 28.88 for warm cold food. eggs ice cold pancakes tuff must of come out of warmer they were not warm at all. your customer services does not care. whether you paid 28 .88 for cold food or your place of business cracker barrel is horrible horrible!!! don't even deserve one star but had to put that before your system would move on read more

I purchased a sweatshirt from cracker barrel in Rockford Illinois January 6th. We stoped there for breakfast 2 weeks late.. I noticed that the sweatshirt was on sale for $10.00. I paid $26.99 for it.. I had the proof of the sale on my charge slip, and was told I needed the id number to get the sale price. The sweatshirt still has the tags on it and was not worn yet. I would like to pay $10.00 dollars and have an in store credit for the balance which I would use since I purchase the clothes from you. It was my birthday so I spent a lot twice on January 6 and 11.Dawnbates13@gmail.com read more

I love your food, but for the last few years it has been the worst food. Old hard bread. Veggies that could gag a maggot. Everything is over cooked and tastes old. I keep trying to go back, I would rather go to McDonald's. Complained a couple of times, but ended up with hair in Mr food. Same trip. The Spring Hill and bear creek locations is where my family go to eat, that's in Tennessee. Went on a trip to Texas, stopped at several locations. They were worse. And the service was terrible, only see the waitress when we order get our food, and when we get our check. I never complain about anything in restaurants. We always tip good because my kids worked in restaurants during college. Done with your business. Texas Roadhouse or mex food for now on. The potatoes and veggies were like eating rubber from a week ago. The potat casserole was the only thing fresh on our plates.once again you were my favorite restaurant. You can hear staff making fun of people and cussing up a storm. Once again I have eaten your food all my life. It's a shame that McDonald's is better quality than Cracker Barrel. By the way McDonald's is trash to my family. I wonder where the hair came from after I complained about my gravy that you could pick up the bowl with a spoon or the burnt bacon. It was black. Please share this with staff but the waitress called us sa mo fo for saying the food was bad. That's short for mother fucker. Let's not forget about the chucks of f food in our glasses. Dirty glasses. You have let a wonderful brand become trash. I wish it would change. Sorry for the bad news read more

I have been emailing , texting and leaving voice messages for months in regards to my W2 I don't work there anymore so my account is locked to get copies. No human answers , only reply is to reset password but account is locked I have been waiting for months for an answer and ALL I need is my W2 to be mail Can someone help? Or direct me to whoever can? Thank you Dora Patino read more

I went to the cracker barrel on 9/6/2024, my bill was 26.15. My card was debited 26.15twiceon 9/6/2024 at store #5812, I've called twice to that store in Paducah ky, I've been told I'd recieve my refund within 3 to 5 business days and as if today 9/27/2024 . I called corporate office, there is mo way to speak to a live person. I've left my name number and last four digits of my card number and still no call back or refund, this is not good business. If this is done to several customers several time per day and fir some reason the customer dies check their bank. The cracker barrel is making a bundle. The corporate office should be reachable to speak to a live person I've not reviewed my refund yet. read more

So disappointed with this restaurant! Went to 2 different locations in NC , different dates of course, Kernersville and Greensboro. Had a very bad experience at both!!! Service was extremely slow. Tonight it took 45 minutes for food to come out, the onion pedals appetizer didn't show up until about 5 minutes before the food did and was overcooked and nearly cold. Once the food was finally served, the chicken tenders we had were overcooked ....WAY overcooked. Just looking at it on the plate you could tell how bad it was going to be. Part of the sides didn't come out until we were halfway through our meal and then we were overcharged on top of that! We questioned it and the waitress gave us some lame excuse about how they charge for each item BUT, we each had Chicken tenders with 3 sides that the menu showed as $14.49 each OR You could get only 2 sides for 12.99. so our meals should have been 14.49 each plus our drinks....however, we were charged for the chicken tenders at 12.99 and then an additional 2.99 per side!!! This is NOT what the menu showed .... needless to say we were very upset but we took it for it was and went to the register to check out. The cashier asked how everything was and I told her she just really didn't want to know , she apologized and rang up our ticket of nearly $53.00 .... we paid and left. Now I am usually not one to remain this calm in a situation like this, and I was much nicer than I could have been but we will NEVER go back!!!! That is 2 for 2 and we will not be giving it a 3rd chance. Oh .... and by the way .... visit 1 of 2 as I said was also bad .... waitress was not very good and along with the long wait for food .... we waited 30 minutes that trip for our drinks. My husband ordered coffee that visit as it was breakfast time and when the waitress finally brought my tea out, she sat my husband's coffee cup on the table and actually asked if we needed anything else at that time ..... and we were like .... Yes , some coffee to go with that cup would be nice and she said oh yeah.... I forgot the coffee!!!! Seriously!!!! That food was overcooked as well and one side item she said ran out and asked if we would accept something else in its place .... so NOT a great experience there needless to say. We are just so done with Cracker Barrel.... and it's sad really!!! Cracker Barrel used to be one of the " Elite " restaurants so what in the world happened to it ?????? Giving even 1 star on this review is too many!!!! read more

This past Sunday my wife and I went to the Frackville Pa. location around 6:30 pm we were seated righr away, wife ordered the trout and I the Southern fried chicken. 10 minutes later the server came back to inform me that there wasn't anymore fried chicken, that I should order something else, so I ordered a different entre about another 10 minutes later both orders arrived. Her trout was dried out, I suspect for it being left under the warmer for about 20 min. My steak was ordered med rare, it was brown and like shoe leather. At this point very agitated and the server ask if I wanted to put that in a bag. I said didn't I ask for med rare, she said yes. Didn't want to reorder anything at this point. She left and the manager returned and wanted to know what was going on. I told her everything and with some condescending attitude said I wouldn't have to pay for it. I will pay for the drinks I had she insisted that it was being paid for by her. I told her you should ask for your money back. I know it's her job to deescalate a situation but even if she was annoyed with the situation don't be rude to me. After all no one forced us to go there and it will surly never happen again. If I was able to give it a zero I would read more

See pictures below Not following Covid-19 guidelines They do not count how many people come into the store. It was so crowded we kept getting bumped into read more

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WORST CUTOMER SERVICE EVER!! My Story: First, I ordered 2 rocking chairs from Cracker Barrel website over the weekend. I order many things online because I am in my late 60's and the closest Cracker Barrel is approximately 50 minutes away. About an hour later, I realized that another person in my family already ordered the same 2 rockers. As with all the websites where I have purchased items, I called CB Customer Service number to immediately cancel the order, but got a recording that they were ONLY OPEN on M-F between the hours of 8AM - 5PM CST!!!! How can a customer be able to ORDER items at the website, but not be able to speak with a Customer Service Rep!!! I then sent email to guestrelations@crackerbarrel.comindicating that another member of the family ordered them previously. DID NOT get ANY RESPONSE from Guest Relations. I have been CALLING and CALLING corporate at 800-333-9566 - THAT SAME DAY and several times each day and have waited OVER 16 MINUTES with the same inane recording. Is there an actual Cracker Barrel Customer Service Department?? I received another email from CB indicating that my purchase of 16OCT will take "approximately 15 business days after the order is placed". If it takes 15 business days to mail, why can't the order be cancelled? Today, I have placed at least 4 separate calls of over 15 minutes wait time for each and still have only the recordings to listen to. I received yet another email from CB stating that "We have received your recent email, regarding you online rocker order/purchase. You can return the rockers to any Cracker Barrel store location with you packing slip for a refund." The whole purpose for a Customer Service is to SERVICE customers!!! The whole purpose for ORDERING online is for convenience for customers who have issues with health, travel, age, etc. BOTTOM LINE: NO customer service whatsoever!!!! SUPER DISAPPOINTED IN CRACKER BARREL. NEVER HAVE I EXPERIENCED ATROCIOUS CUSTOMER SERVICE IN ALL MY YEARS. read more

The worse ran restaurant I have ever encountered. I worked food service in the Chicago area for more than 25 years. The restaurant in Montgomery Al. is beyond bad management. It takes days to get a meal and don't even think about placing an order to pick up the same day. Sheila W. read more

I went to the Altamonte Springs Florida location yesterday for a birthday party - it consisted of 16 people - at first they told me that it would be 1 hour wait which was fine - we were still waiting for more or our family to arrive - then it went to 1 hr and 45 minutes and very rude about it as well - just told them that I would take my business elsewhere - which I did and that company made a $400.00 sale - apparently Cracker Barrel doesn't need $400. - thanks but no thanks for the future read more

On January 3rd I placed and online order at the cracker barrel in Wichita Falls, Tx at 4 PM. They said it would be ready at 4:42. When I arrived I called in & told them I was there. They said they would be right out. At 5:07 I went inside and found Amy, Tresa, and Sarah just talking. I told them who I was one of them looked at the shelf and said "oh here it is"! When I got back home the meal was cold and when I called back I was put on hold. After 34 minutes I hung up. I have noticed over the last 6 months or so that this occurs almost every time we go there. I will not go back to this Cracker Barrel. read more

This will be the last time we go to eat at the Cracker Barrell off highway 25 and 120th. we ordered breakfast since they serve it all day(thats what the menu says) well it must be from days ago and cold to boot. we called the manager over. he said he'd remake the order. within 5minutes he was back. we know the plates were put in the microwave. the meat was dried out and you couldnt cut the pancakes with a knife. if your looking for breakfast dont go after 1:00 pm. read more

I ate at the Cracker Barrel on 23rd Street, Panama City, FL. on Sunday, April 21, 2024. It was a terrible experience and keep in mind there were probably only four tables with people eating. I ate with my daughter and two grandsons. The food we ordered basically tasted bad. My turnip greens and her carrots were ice cold. I asked the waitress to heat my greens and then they came back so hot they were destroyed. My daughter ordered a take out and again the food tasted bad. My daughter, her husband and myself all got sick after eating their food. I suggest Corporate examine the cooks and staff at this location. Otherwise to people who patronize this location I suggest you choose something much better. read more

I have been a long time customer with Cracker Barrel. They have excellent food. Unfortunately, the customer service is terrible. I was double charged for an order. I have tried to get this resolved for over a month. I tried to get a manager to help at the restaurant and dealt with 3 different managers and got no where. They were all going to call back, never heard a word. I contacted guest relations. I got a response back that I was wrong and when I responded with more information, no one has responded back. I have sent an email about 6 or 7 times now with no response. I love the food but I am not going to order from somewhere that I get no response to a concern or issue. Just dead silence. read more

the Cracker Barrel in Clarksville needs serious management. the wait for food is 20 tp40 minute. food most of times served like warm or cool. rest roon are worst that an out house. Can't keep enough staff on hand to take care of customers. this is very poor management read more

We were just huniliated and mistreated at the 151/410 location store #576. The manager/shift leader accused my husband of using a profain word towards our waitress , which had not even approached our table within 15 minutes of sitting there. We asked for the General Manager's name , Mr Scott Rizek walks up to our table huffy and states if my husband uses "another" profain word (hence he did not use the first one at all) that he would tell us to leave . At this point we weren't wanting to stay and eat , we had lost our appetite . I even thought we were being pranked, I looked around for a camera crew or something to make sense of such horrible treatment and mishandling . We will never return to any Crackel Barrel , but will pray for those that falsly accused my husband and tried to ruin our morning . read more