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    CPI Security

    1.0 (1 review)
    Open 8:00 am - 9:00 pm

    Services - CPI Security

    Fire protection services

    Security monitoring services

    Security system installation

    1 More Service

    Security system repair

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    4 years ago

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    ADT Security Services - Bill issued for services I had paid & that were double drafted from my account

    ADT Security Services

    (2 reviews)

    I used ADT for well over a decade. They have over charged me, sent bills for amounts I didn't owe &…read morewere insulting over the phone. I hate to write negative reviews, but when I caught them double billing my monthly draft they kept me on the phone for 40 min & acted like they were giving me a gift instead of refunding the money they stole. I regret doing business with them and would discourage anyone else from doing so. I hate that this will harm local installers, but I feel that they are a dinosaur & companies like RING have caused them to hire unskilled customer service & compromise their standards

    I received a voucher for ADT products and services after purchasing my home. I called the number on…read morethe voucher and proceeded with my order that was indicated on the voucher. I asked 2x if this included the touchpad, and the rep said yes. Once I received my Kit (and they charged me 70.00 for shipping and activation, and 49.00 a day after receiving the equipment) I was missing the touchscreen, and I received a wired doorbell. The rep did not ask or inform me about the wired doorbell, and I dont have existing wiring. The system I was sent was called "Blue by ADT" . I called customer service and transferred 3x while having long waits. I was informed the system does not include the touch panel and they only have wired doorbells. Only ADT has the battery operated door bells. I explained I called the number on the voucher that states "Google Nest Doorbell" I received something called Blue. The rep said I was signed up for the Blue service, and tried to explain, I called the number on the voucher. She said I was sent Blue because I am not a homeowner, which I am. She was rude explaining why I was billed and kept insisting only ADT (not Blue by ADT) carries the products I was calling in about. Like I said, I called the number on the voucher. Very unprofessional, and did not even know if the doorbell had a battery option when I first called.

    CPI Security - securitysystems - Updated May 2026

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