Avoid going to the Cowan Dermatology, Glasgow, KY (part of Bowling Green Dermatology). I had a single benign mole removed for diagnosis months ago. (1) The operating staff, not a dermatologist, humiliated me as I lay on the bed when chuckled at the mole while patting on my shoulder because it was close to my private part. (2) They never informed me the result until I called them. The mole was non-cancerous. My skin quickly healed from the shave removal procedure. (3) Their billing used the Current Procedural Terminology or CPT code 88305 (should have been much lower level of CPT code 11400, as I still have All the Medical Coder's Books for both inpatient & outpatient visits from my Medical Coding & Billing Course I had completed several years ago with an intention to gain knowledge as well as to avoid being ripped off) to get paid by my insurer. (4) The front desk required a copay but either failed to inform it to the billing or, if informed, the billing ignored it and sent me a bill for an amount that should have been taken care of by the copay. My insurance account shows no mention of my co-payment but a balance I am responsible for which could have been covered by the co-pay had they informed to my insurer. read more
