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    Covert Action Treatment Facility

    5.0 (1 review)
    Open 5:00 am - 12:30 pm
    Updated over 3 months ago

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    8 years ago

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    MercyOne Des Moines Medical Center

    MercyOne Des Moines Medical Center

    2.2(27 reviews)
    0.7 mi

    Our overall experience was okay. Mid-day on a weekday - parking lot PACKED. Found a spot and get…read morechecked in way in advance. We didn't wait long to get called back to update paperwork and review everything. They didn't make us wait much longer for the scheduled appointment. Took us back to the waiting rooms to get changed. Got comfy in the waiting room. Nurses all very kind. Could hear joking and good comradery outside our area. We were in this room from about 12:50 til almost 3:30 waiting our turn in line for surgery. Since I was not the one waiting for the surgery, I would have liked to known it was that long of a wait to go get some food or something. However, I was there for support. The room was clean, everywhere we were escorted was clean. All the staff was nice. We had maybe 3 different nurses. Plus, the anesthesiologist, plus the surgeon all stop by before the procedure. They were running a little behind, but that wasn't told to us til almost 30 past the scheduled operation time. I can understand. Lots going on, lots of moving parts, just tiring and stressful. We got in almost an hour past the scheduled time. Finally, it was off to surgery. I was given excellent instructions on where to wait. As I stepped out into the waiting room, a sigh of relief that there was a coffee shop. They had snacks and yummy drinks and I was staving. I got checked into the waiting area, and was given a number so i could be updated as the surgery went on. They also had free tea, coffee, water in the waiting area. TVs and lots of room for families to be together. The nurse liaison was great. He talked to me multiple times. Was up and down from his desk lots and was in and out of the area so he could come pass along information. After the surgery I was taken back. The nurses again were friendly and kind. Helped us get ready. I ran out to get the vehicle and got a little lost trying to get all the way in the back of the parkinglot, but soon made it up front for pickup. Still healing, but overall it was an okay experience.

    My wife was taken there and spent 2 nights laying in the hallway because they said there wasn't any…read morehospital beds available, nurses were great, took 1 day just to see a doctor

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    Covert Action Treatment Facility - addictionmedicine - Updated May 2026

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