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Courtyard by Marriott Santa Fe

2.4 (159 reviews)
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Cancellation Policy

I canceled two rooms with this Courtyard location--one on August 18th and the other on August 24th. The reservation terms clearly stated that cancellations made by August 27th at 11:59 PM would not incur charges. Despite this, the hotel charged me for the stay on August 29th. I called the hotel immediately and was given the runaround. When I contacted Marriott, I was told the issue had to be resolved directly with the hotel. On Monday, I finally spoke with the manager, Andre. At first, he claimed it was Marriott's fault because they supposedly did not receive the cancellation information. He then changed his explanation, saying I was being charged due to a "special rate"--which is untrue, as I canceled the other room with the same rate on August 18th without issue. The attached screenshots clearly show the cancellation policy, allowing cancellations up to August 27th at 11:59 PM. Andre has provided inconsistent and misleading information, and I find his handling of this matter unacceptable. I had to escalate the issue to Marriott Corporate because I could not get a fair or honest resolution at the hotel level. If traveling to Santa Fe again, I would strongly consider staying elsewhere due to this experience.

Water damage on bathroom door.
Marie X.

My family and I stayed at the Marriott last summer.  Our normal go-to brand is Hilton, but it was a busy weekend and we needed a suite room with two separate televisions.  I didn't have a lot of options.  We stayed for two nights and paid a total of about $600.  Granted, by Santa Fe summer prices, that was fairly inexpensive.  Still, I trusted the brand and figured the lower price reflected the out-of-downtown location.   The place had definitely seen better days.  The layout was nice and the kiva fireplace in the lobby was charming.  We sat and enjoyed the fire while having coffee there late one evening.  The staff was pleasant enough too.   One problem I had with our room was that the toilet lid fell off the first night.  So it couldn't be closed when flushing the toilet.  I called the front desk and they said someone would be up to fix it the next day.  I told them we had plans in the morning so to please send someone in the afternoon because I wanted to be in the room when the repair person came in.  That was ignored.  When we returned from our morning plans, the repair had been made.  Glad it was fixed. Not happy that we were gone at the time.   My biggest complaint about the room had to do with the televisions,  Both remotes had a big gap in their volume levels.  They went from level 9 to level 19 with nothing in between.  And as one might suspect, level 9 was not loud enough to hear and level 19 was too loud.  On our second night, I took both remotes to the front desk.  They claimed to be perplexed by the problem and gave me an extra remote they had in the drawer.  I took it back to the room and it had the exact same problem.  Sooooo annoying!  My family member who slept on the pull-out sofa in the living room is a college student.  I didn't want to cause a loud distraction in the adjacent room during study time!  One added thing...I was told that the sofa was not comfortable. I don't plan on booking at this hotel again.

The Bistro
Hillary P.

This hotel branded Courtyard by Marriott is located, fairly close to shopping restaurants and drivable to the plaza area for gallery walks in downtown Santa Fe. For the price point, the rooms, while clean and freshly painted are dark, and floor plan is outdated. Access to rooms is a little difficult as the floorplan is laid out to an interior open courtyard. Heating and air conditioning in the room is limited to a wall unit that is either on or off continuously. The door lacked trim insulation and light was visible to the outside corridor an alarm for freezing cold air to come into the room. We happen to arrive on an exceptionally cold day with snow, so moving within the hotel requires jacket, gloves, etc. I wouldn't even consider going to the pool which was in another building. Unlike the less expensive Fairfield Inn, the Courtyard did not offer any complementary breakfast. There is a bistro attached to the hotel with a Starbucks, but again requires you leaving the building where your room is to get to where the restaurant is located. Dedicated working pods are available in the lobby but considering that it's right next to the front door does not offer much privacy or quiet. There is a fitness center but you will need to bundle up to get to it as it is also located in a separate building. I'm sure that this location would be nice during warmer weather. We originally had planned to stay several nights, but given the items noted above, we are moving on. Recommend it if you need a quick stop for one night stay as I mentioned earlier it's clean but that's about it. This location fails to meet the Marriott brand that I know. We were disappointed.

Tiffany C.

I stayed here for 9 days for work. I have no co Plants. The rooms were newly renovated and the mattresses were brand new. The stay was amazing and I appreciate how Desiree, Pablo, and Chewy made me feel at home everyday. I loved that at anytime I could go down to the Lon y and get a fresh cup of Starbucks coffee and the food from the Bistro was great. Thank you Courtyard Santa Fe for an amazing experience

Bistro
Rhondi S.

Typical Marriott Courtyard, comfy king room with a mini refrigerator, microwave and desk area. Rooms are a bit worn such as scuffs on the wall, bathroom and tub need a good scrubbing. Nice seating/gathering areas; one with a cozy fireplace and the other with a TV and large sofa/sectionals for hanging out with friends. Located only a few miles from downtown plaza. Lots of fast food joints around the hotel, but go to local restaurants because they are so much better. Staff are friendly and helpful.

Derrick G.

This was very good hotel stay. The hotel was extremely clean and the staff very helpful and friendly. It is located in a central area of Santa Fe. I highly recommend this hotel if you are visiting Santa Fe.

Cindy L.

Courtyard It took me a long time to get my status and nobody seems to acknowledge that any longer! That really does bum me out. I'm a Platinum Elite. I went to the bistro I said grab a beer and a salad and I met Cesar and Louise, Love them, so nice. Arianne and Betty were so sweat. I loved Betty, I bought her coffee and a fruit cup to start her day. I always make sure I tip the housekeeping to let them know that I appreciate them. The bed was better than the last Marriott hotel I stayed at. We liked the room although it did smell stale and almost like somebody had smoked cigars in here in the past. Heavy doors people love to slam! We woke up this morning to find out our boat trailer has been broken into and a bunch of our stuff was gone, including our toolbox which had our tire jack, tools , straps, etc. Arianne and Betty were very upset. This shouldn't happen in Santa Fe, but there is no rule of law! It's happening everywhere. I believe in God, I would never think of doing anything like that, I have morals. This morning I met Charlotte at the front desk, Jesse and Neris at the bistro, I couldn't be happier with the employees. Thank you for the breakfast, it eased the pain a bit. Charlotte, you became my favorite person at this hotel location, I should of hugged her before I left, lol. I still WOULD RECOMMEND.

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Review Highlights - Courtyard by Marriott Santa Fe

Room was very nice (suite) and clean with a micro and a small fridge.

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Inn of the Governors - 2 bed room

Inn of the Governors

(220 reviews)

$$

This was the first time we have been to this hotel in downtown Santa Fe and my goodness, what an…read moreamazing little hotel. When we drove in, the parking lot was just about full and the space that was available was too small for my truck. The security guard who I wish I could remember his name as he was such a gem, let me know that he will park my truck for me. He had a fabulous Texan accent and he was just the nicest man. He said go on inside and check in and when you come back out, I will park your truck for you. The woman who greeted me inside was so lovely. She said I am so glad you are here! You are our last guest to arrive and I will get you all checked in. It felt like we were in a different time almost, it was so cozy and quaint. Our hotel room itself was perfect. We had two beds and they were so comfortable and the linens were fabulous. The wall hangings and paintings were gorgeous. The bathroom was adorable and had pretty New Mexican tile. Even the carpets and rugs were beautiful. They do have a restaurant and room service. They have a complementary breakfast cooked to order which is something I have never seen before. Unfortunately we were so tired the next day we missed the breakfast, but we will definitely book another stay in this hotel. The reception area is beautiful and has lovely couches and sitting areas. The paperwork in the rooms is extremely thorough and will tell you everything you need to know, from room service to if you have difficulty parking your car to nearby restaurants and sightseeing. I did not read all of the paperwork when I first got to the hotel and in the morning I called for coffee to be delivered to my room. I later saw that coffee is actually set out for guests in the reception area so the woman who brought me the coffee really only did it out of kindness. I definitely felt like this hotel gives five star service.

I've only stayed here once - but I'm gonna go out on a limb and give it a 5…read more Because when I've stayed in Santa Fe in the past, it's usually abt 3 blocks away, still definitely walkable, certainly very nice, but not as central as this. And they didn't hv any 2 bed rooms available. So I found this place And in that week between Christmas and New Year's we still wanted to catch the Christmas lights and farolitos And if you too are about location, location, location This was perfect If you've ever had to drive to Santa Fe, you know that parking can be a bear -- and it was, with a lot of the main streets blocked off in anticipation of NYE celebrations. The hotel is actually quite a large, sprawling complex, much deeper that what might be assumed when pulling in. We got there mid-afternoon so could park rt in front of our first floor room. I hadn't even thought about that but my creaky knees were happy and quite relieved to only hv to haul my wee bag up 7 steps or so. Check in was easy, if a bit crowded, as a lot of regulars like to show up a bit early too. The doorman was a very polite young man and everyone made us feel welcome. The older gentleman at the counter was a font of information And made sure we knew abt the Happy Hour Short and sweet Whatever you do: try the biscochitos! (The official NM state cookie, fyi - for a reason - when done right, and these definitely are!) Everything was very clean Even with all the Christmas decorations and greenery out There's an excellent restaurant on site And when they say there's "a bit of a kick", and shd you be a wuss like me, order the spicy on the side. Staff was very considerate abt this. And breakfast is pretty good too! And it was so easy to walk to everything, stuff I usually don't get to see bc I'm usually on the other side of town. All in all, a lovely stay

Drury Plaza Hotel in Santa Fe - Spacious bathroom

Drury Plaza Hotel in Santa Fe

(214 reviews)

$$

I should preface this review by saying that we would never book this type of hotel for ourselves…read more That said, this was booked for us by a family member we were traveling with, so we tried to have an open mind. The valets offered a warm welcome that set the tone for our entire stay and the front desk check in was friendly and efficient. In fact, every single staff member we came into contact with was an absolute delight. From the manager who we encountered each afternoon and always took the time to engage with us, to the awesome lady with the funky makeup who served the complimentary afternoon drinks. Everyone we came into contact with was lovely, even the lady bussing tables was a delight. Our room on the 2nd floor was ok, it was very long and narrow and despite having plenty of sq ft, the layout made it feel small. The bathroom was decent and the linens, towels and amenities were a good quality. Each day at 5.30pm the hotel offers complimentary drinks and snacks. We checked it out once; the cocktails, although served with a big smile, were cheap and sugary (as expected). The food (pasta and baked potatoes with fixings, hot dogs and popcorn), wasn't to our taste but many of the guests with children appeared to be making a full dinner out of them, so that is definitely a great feature for families on a budget. The location is really good, no more than a 7 min stroll from everything in the historic center of Santa Fe. I would recommend this hotel for family road trips and business travelers on a tight budget. The staff make this hotel a place you should consider if you're ever coming to Santa Fe.

Clean cozy place with many sitting areas, most with fireplaces. Our king room is a perfect size…read more Big shower and a soaking tub.. Manager does happy hour with free drinks and snacks. Very nice place. We will be back

Ten Thousand Waves - Shin Kobuta private bath

Ten Thousand Waves

(760 reviews)

$$$

Came in with kiddos. Made a reservation the moment the reservation opened. Kids can only visit with…read moreparents in private rooms. We came in a little early. Checked in, signed waivers, got 3 robes. We got private room 3. It comes with hot spring filled hot tub (jet set button is on the wall near the bench. Typical 15 min timer), tiny cold plunge, full bathroom (toilet, sink, shower) AND a private Sauna. Small indoor bed for rest with a big jar of ice water. On top of the indoor bed, it came with plenty of towels and slippers. It was private enough that we felt safe to be nude in the private space. We absolutely enjoyed the time here. Love the hot spring water. Love the sauna. The cold plunge is doing its thing. The view is soothing and you can smell the wood burning smell in the air. Somehow, it was incredibly grounding. When your 90 min is up. They give you a nice notice from the intercom. We went out shortly after and spend some time shopping at the gift store. Then walked over to the restaurant for our reservation. We would like to stay overnight here next time we are in town. There is no signal here and takes about 99 stairs to go up to the spa. All worth it.

Beautiful Spa and neat tub experience. Really enjoyed the…read moresitting shower in the Ichiban room, only negative was in the lighter blue pool I picked 2 live ticks out of the water. I know it's a wooded location but was kinda freaked out. Since we were in the car driving up there was no hiking or on me.

Rosewood Inn of the Anasazi - Lovely room

Rosewood Inn of the Anasazi

(145 reviews)

$$$

We ended up stopping here twice during our trip while exploring Santa Fe, and it quickly became our…read morego-to spot to unwind. The bar itself is super cute with a cozy, inviting seating area that makes you want to linger a little longer than planned. The decor leans warm and stylish without trying too hard--perfect for slipping in, grabbing a cocktail, and giving your feet a much-needed break from walking around town. The staff were genuinely friendly and welcoming. Service leaned a little on the slower side, but the warmth and attentiveness more than made up for it. It felt relaxed, not rushed--very much in tune with the whole Santa Fe vibe. Also, a random but deserved shoutout: the downstairs bathrooms are exceptional. Clean, spacious, and surprisingly elevated for a bar stop. Great spot for cocktails, light bites, and a breather in between exploring. Honestly, it left such a good impression that I'd absolutely consider staying at the hotel next time. If you're in the area and need a cozy reset, this place is 100% worth the stop.

By far, one of the best and most beautiful hotels I ever stayed in. The pictures you see on their…read morewebsite don't give it justice! The main reason for my 5 stars is the details: in the check in desk (which has a beautiful flower arrangement with local flowers) we were welcomed with a warm apple cider (which I went back for seconds a couple of times during our stay ). The room keys were small & square made out of a wooden like material. Every where you look there are flowers, local art or carvings around door frames. We had breakfast twice in their restaurant and it was delicious. Cindy was our server both times and she was great!!! The staff is super friendly and gave us great suggestions of places to go. And our room was cozy and very comfortable! And the location is perfect! Walking distance to restaurants, shops, and sightseeing! I will post the pics I took, which will hopefully give you a small taste of my experience here.

Inn of the Turquoise Bear

Inn of the Turquoise Bear

(58 reviews)

A Fine Experience…read more.... - Overall: 5 - Location: 5 - Exterior: 4 - Interior: 4 - Ambiance: 5 - Witter Byner Room: 5 - Witter Byner Bathroom: 4 - Breakfast: 5 - Amenities: 5 - Hosts: 5 - Housekeeping: 5 - Parking: 4 - Value: 5 For the first stop on our driving tour of the Southwest US, we stayed in Santa Fe for 5 nights. But where? Reviewers touted the Inn Of The Turquoise Bear.....and they were right. Pros: - Location: Central. Just south of the downtown area and a 15 minute walk to Canyon Road. - Exterior: A sprawling property in a residential neighborhood. Several smaller buildings seem to have been added over the (many) years to the main building seen on most photos of the property. - Interior: Like going back 100 years. Things were fixed, of course...especially in public spaces...but you might feel as if you're in a living museum. - Our Room (Witter Byner): Large and rambling. More than enough room for 2 people plus a balcony overlooking the front of the property. Very comfortable. I could live there for a month if we didn't mind going up and down 15 stairs to the main floor. One interesting aspect: The bathroom. It was very nice and fully equipped, but separate from our room and down 5 stairs. That wasn't a problem during the day, but a few nights were an adventure - Breakfast: Unreal. Everything was homemade with great taste. The buffet portion had sliced fruit, granola, juices, pastries and yogurt. The hosts and kitchen staff had 3-5 entrees available each day. I rarely tried those since I filled up on the buffet, but my wife ate one every day and only had good things to say. Service at the community table was gracious and unhurried with lots of interesting conversation. - Amenities: A 1-2 hour Happy Hour every day starting at 430 or 5 PM. Fresh cookies, fruit, tea and jug water were available all day (coffee from 630-10 AM). Umbrellas. Plenty of smiles. - Hosts: Everyone was very friendly, helpful, informative and even charming. Special thanks to Aileen (sp?). - Housekeeping: Effective, efficient and unobtrusive. - Parking: Sufficient. The large courtyard in front of the of the property provided enough room for cars in the 11 room B&B. - Price and Value: Reasonable. It's not cheap, but as in most cases you get what you pay for. We'd heartily recommend the Inn Of The Turquoise Bear, but make reservations well in advance.

Stayed here for three nights on our Santa Fe visit. It was formerly the home of Witter Brynner a…read morefamous poet and scholar in the early 1930's and 40's. Many of his literary friends visited here and the guest rooms are named for them. There is assigned park parking as well as it's a premium in town. The breakfasts were excellent and the staff was very accommodating. The location is convenient to the downtown Plaza and restaurants. A beautiful property.

Casa Culinaria - The Gourmet Inn - The Colorado Room

Casa Culinaria - The Gourmet Inn

(66 reviews)

$$

If you're seeking a warm, relaxing boutique experience in Santa Fe, this is not it…read more Our suite, the aptly named "Territorial," was beautifully styled but functionally absurd. The bed sits just inches from the toilet door, so unless you're unusually close with your travel companion, pack earplugs and a blindfold. Dust was caked into the corners, a dead bug was in the ripple of the vintage rug, and we were greeted by a dried booger on the bathroom door (seriously). The door frame lets light in, the floors creaked like a haunted house, and the entire layout felt like it was designed by someone who's never actually had to sleep there. There were no privacy blinds, only wooden shutters, and the artwork provided enough clutter to fill the room just in case you forgot your own luggage. Breakfast was the big show! Most of what we were served was delicious. For an extra $45 per person, you'll be given whatever the kitchen feels like making that morning... no choices, no allergy considerations, and not even a glass of water. Instead, you're handed an herbal infusion and expected to sip with gratitude while waiting 90 minutes for your dessert tart. But our group's disappointment simply must have meant we didn't understand the "magic" of the experience. In the end, Casa Culinaria is the kind of place that confuses ambiance with hospitality and is more interested in curating an image than creating a welcoming stay. If you're searching in Santa Fe for a splintering rocking chair, garden corners appropriate for Instagram, or even paying $340/night to be treated like an inconvenience... this is the winner! Anyone interested in actual hospitality should keep searching.

We had an amazing stay at the Casa Culinaria Inn. What made our stay even more wonderful was our…read morethree course gourmet brunch. Carolina has created a carefully crafted menu with food that makes you feel good! Manuel took wonderful care of us. This is perfect if you are looking for a quaint breakfast spot.

Hilton Santa Fe Historic Plaza

Hilton Santa Fe Historic Plaza

(271 reviews)

$$

This is a Hilton location that comes with great service. People are always friendly. We got in way…read moreearly around noon and they were able to check us into a room right away. Room was on the second floor, the lobby level and was quiet. The closet was in the bathroom. But the sliding door was not properly secured and made a lot of noise. Not a big deal. The mini fridge was a bit odd (it doesn't open on the right side, but close to the hinged side... if this makes sense). Awkward to use. We were three people checked in for three nights. The room came with two bath towels. The shower gel was empty. The tissues are running out. Called front desk and someone came in timely to give a newly filled bottle of shower gel and some additional bath towels. We put up the privacy signs. Their trash bin was very slim.... With kids in the place, it was constantly knock over and doesn't hold much. I know we were meant to order room service. But the tissue ran out on day 2. the bin was mostly full with the tissue box disposed. Though only on 2nd floor, our room was quiet. I used the gym for Friday morning workout. Dumbbells were great. There were quite a few people on Friday morning for both cardio and weight training. The outdoor pool seems nice but it was cold and outdoor fireplace needs to be lite to be warm enough to use. I had the most problem with their restaurant. See separate reviews. I appreciate the parking here on site in the plaza. It does come with $31 per day price tag. Overall, I felt thar housekeeping to prepare the room was rushed (zero shower gel when we checked in, tissue ran out on day 2, toilet paper ran out on day 3). We barely used much of the tissues either. But we are grateful to have a room ready around noon. This is a hotel accommodating folks from different time zones. Their breakfast ends at 10am while it is 9am PST. Restaurant here was a bit frustrating for us (ie Lunch hour ends at 2pm but no lunch was served at 1:05pm). Other than some minor issues, we were happy here overall.

Fairly nice property located in the historic district…read more Room was large and tastefully appointed but had an odd sliding door for the bathroom which affords little privacy. Sadly our room was above the trash compactor and the 5AM pick up was not welcome. Bar and restaurant were both surprisingly good. The breakfast portions are enormous and we couldn't finish. Drinks were reasonably priced and quite good. Staff were all super friendly.

Courtyard by Marriott Santa Fe - hotels - Updated May 2026

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