This hotel is in a good location, and the staff were very kind. It met my needs!…read more The only sour note was the desk chair -- what on earth? (see video) Plenty of working. Good location. Slept well.

Shower door off track. Dirty kitchen and bathroom floor…read more Clearly had not been mopped. Utensil holder in drawer had food stains. Mirror had toothpaste spit in the corner. Fridge filthy dirty at the bottom of the door. Black mold/mildew in shower. Phone did not work to call front desk to inform of issues. Ripped arms on desk chair. Broken disposal and sink backed up with water. Garbage in hallway overflowed with bags or garbage on the floor. Never received room service over four day stay with the exception of them mopping the floor upon request. The most disappointing experience I've ever had at a Hilton brand hotel. One star for the front desk staff who attempted to rectify some of the issues.

I am requesting a refund for my stay booked for $804.00…read more The condition of the room was unacceptable and did not match the property as advertised online. Specifically: * Multiple burn holes in the comforter, curtains, and flooring * A visible hole in the ceiling * Strong odor of smoke and marijuana throughout the room * Overall condition inconsistent with Booking.com listing photos and the hotel website I brought these concerns directly to General Manager Anil Patel during my stay and was told no action could be taken. As a result, the issue was not resolved. This experience constitutes a failure to provide accommodations as advertised and paid for. I am therefore requesting a full refund of $804.00.

While making my 3 day reservation I was very pleased with the gentleman that checked me in. He was…read morevery kind and I definitely will continue to stay here if I need a room away from home in town. Reasonably priced, and clean rooms, comfortable beds, continental breakfast and to top it off a nice clean pool. I'm having some updating and renovation done to my kitchen and he gave me some good advice. He was the guy that was on about 4. Come by and check in and act like your on vaca! Its so relaxing. Oh and the decor was nice...a picture of Denny Chines, and Denny Stadium. I will post when the lightning is better. Thanks for a comfortable night! Marsha H. Northport Al

I cannot say enough good things about this hotel and the staff! I was in town for an AL game and…read morethe entire experience was fantastic! From check in to check out it was an incredible experience. We had loads of food, after the game and in the morning! We also had Robert take us to the stadium! Highly recommend staying here, especially for game day!

This hotel is close to the University and has a good breakfast. Majority of staff welcoming and…read morefriendly. Rooms need some TLC. Both sink and shower very slow to drain, so at end of shower there is water up to your ankles. Comforter on bed has what looks like unwashed stains....appears they flipped the dirty side over so stains go unnoticed. People who service the room good, when they actually service your room. Seems if you have the do not disturb sign on when they pass your room they don't check back later to see if it is off.

A good nights sleep! That's what I got! That's what I needed, so what else is there to say?…read more I did not transcend into any other timelines or alternate realities like I hoped, but hey, you can't win them all. Is this place a five star hotel, well hell no. It's also not a one star. So I'll just say it's a raging five!!!!! Why is everyone so dang angry any way? "How dare they, I'm a diamond club"!, STFU. Just go home and yell at your kids or beat your dog, whatever makes you happy. "But I'm elite", shut it! Just no I'm sorry, I may be over it, I've been in the car with my family a lot in the last 24. Neat lobby with and market, bar, and restaurant. Free Tesla Wall Chargers. Nice mattress. Hot water. Coffee. Neat river walk area with tons to do and see nearby. I hope to live long enough to make it back here someday soon. Peace and chicken grease! '25 - 14/111

Nice location with a good view of the river. We stopped by on a road trip and got a good nights…read moresleep in a nice cool room (temp and decor.) We had a complimentary beer at the rooftop bar before riding our bikes along the river and down to the brewery. Staff was professional. Our room was clean. We didn't have a meal here. Instead we popped over to the coffee shop across the parking lot for a quick bite before hitting the road.

I've stayed at many hotels over the years, but this Candlewood Suites continues to remind me that…read moregenuine hospitality is about people, not just the property. Tuscaloosa is my hometown, so I come back often to visit family. No matter how many options there are, I always choose this Candlewood Suites because it consistently feels like a home away from home. The location is perfect, the hotel is exceptionally clean, the atmosphere is peaceful, and every stay is consistently excellent. What truly sets this property apart, however, is its incredible staff. I especially want to recognize Alicia and Kim. From the moment I walk through the doors, they greet me with such warmth and sincerity that it genuinely feels like I'm coming home and being welcomed by family. Their kindness, professionalism, and attention to detail never go unnoticed. They always go above and beyond to make sure I'm comfortable and that every stay exceeds my expectations. As a proud IHG loyalist, I've experienced outstanding hotels around the world, but it's the people who create unforgettable experiences. Alicia, Kim, and the rest of the team have mastered that. Their hospitality is the reason I keep coming back, and it's what makes this property stand out from so many others. Thank you all for consistently making every visit such a memorable one. I look forward to returning again and again.

We evacuated here from New Orleans for Hurricane Ida. After driving through stressful, heavy…read moretraffic and rain, I found very friendly front desk staff and an easy, quick check in process. I was there as a single woman with a dog and felt safe the entire time, even at night when I walked my dog. They were waiving the $75 dog fee for those of us evacuating, which was amazing and I was so thankful for that perk. Since the hurricane was stronger than expected, and noone in New Orleans had power, we had to extend our stay. I did this online through the app and accidentally picked the wrong type of room. The staff figured out a way to keep me in the same room, even though they were already fully booked for this room for these days. The room was terrific - I was in the Queen bed studio suite, which has a separate bedroom plus huge kitchen attached to a couch/TV room. The couch was a pullout. As some other reviewers have mentioned, there were clean dishes in the dishwasher upon arrival, but I didn't mind unloading and using them. A nice plus was the full sized refrigerator, which was a huge help given that I had to evacuate with my refrigerator/freezer food. I was very pleasantly surprised that the bed was actually comfortable! There is a sidewalk around the hotel and a clean dog area behind the hotel with dog bags furnished. Another huge plus are the FREE laundry facilities - my extended family stayed at a Marriott a few miles away, and it was $4 per washer or dryer load there. SO, bring your own laundry detergent and dryer sheets to easily use the laundry facilities (there is a laundry basket supplied in the room). There is a store area with items you can purchase in case you want a snack or have forgotten something. This includes complimentary coffee/Hot Water/tea/oatmeal packets. There is no breakfast served, but that was not a problem with a full kitchen in the room. The hotel is in town and surrounded by plenty of restaurants and shops. Room cleaning is currently only being provided once a week. I don't mind that, but if you do, this is not the place for you. There is a section near the front desk with complimentary books, games, and additional kitchen appliances that you might need. And of course, they have the usual area with a complimentary computer and printer. Bring your own coffee filters if you don't like hotel coffee.... I would definitely return to this hotel.

Two stars for the ultimate convenience hotel to the UA campus. That's where the perks…read moreunfortunately end. I will say it is the best option on campus. Maybe the only one though!!?? We stayed here for Bama Bound on 6-15-25 and again the next night. My wife suggested this place when we signed up for BB. I knew nothing of it except it was not new. I really only like new hotels these days. My concern was only justified upon arrival. I should have researched it beforehand but you live and continue to learn. It was built in 1987 and the last time it was remodeled was 2012. I just found that out right now and you are welcome! Here is an article excerpt on the remodel back in 2012: The 26-year-old hotel is undergoing a $1.65 million interior facelift designed to give it a fresh 21st-century look. That was 13 years ago and it shows in all areas and in every nook and cranny of this place. Old, tired, and slightly ewww.... That my best description. The rooms are decent sized. The bathrooms are like ones from the 80's, tiny. Here are few more lovelies we encountered. We didn't have any washcloths the first night. We only had decaf coffee in the room. The refrigerator was warm. The bathroom floors had pubes piled up in the corners. The carpets are stained. The bed creaked any time you moved. The thermostat with separate fan control was original to 1987 and it was either 90 or 55 degrees in the room. Every single light bulb in the room was a different Kelvin temperature. Our view outside from our window was of the unkept dumpster area. No free nasty breakfast either! No coffee area in the lobby to make up for the decaf bs. The front staff was tepid at best. Elevators are even sketchy. Will not stay again unless it's free. Then I need to weigh my options before making a final decision even then. With that said... it is in a good spot on the planet for parents of students hotel needs. It just needs to be gutted and replaced. '25 - 60/111

ROLL TIDE Can't get better than the Hotel Capstone! Right on campus and the perfect location for…read moreeverything Bama!

Delores, at the reception drink bar, was the BEST! Super sweet and caring, and I loved having good…read moreconversation!

Check in was simple. We liked our room and it was well appointed. Location is excellent! We easily…read morewalked to various popular spots for dinner and drinks. The bathroom was sexy, but the water pressure was SO powerful, it was a little annoying. Water for guests would be a nice addition. We did have coffee, though. We would stay again when the rates are reasonable.

This is a nice hotel in T Town and I have stayed at a number of T Town hotels over the past 4…read moreyears. The breakfast was solid , the coffee , danish and bacon were all really great! The room is nice and clean but the air conditioning unit is extremely loud and very distracting. The rooms are newly remodeled but the ac unit is still listening 8 track tapes in the 1970's. The bed is very lumpy but i slept very well after my 940 mile drive from Philadelphia... I also had a bad dream that my daughter was accepted to Alabama University, had a partial academic scholarship and decided to attend Bama against my advice. In the nightmare she pledged a sorority and was accepted to the top one. In my nightmare the sorority cost $4,500 a semester but included meals ... my daughter couldn't make many meals and I had a door dash bill for over $1,000 in a month... in the nightmare when my daughter would come home she would have to take a limo to the airport and each visit would cost around $1,000 in transportation... in the nightmare I had to drive to T Town many times moving her into the dorm , out of the dorm , into the hub and out of the hub into The Here and monthly rent at the Here was $1,600 ... at the end of the nightmare I added up what 4 years at UA cost and it was over $280,000 .... Fortunately when I awoke we moved her out of The Here and she graduates tomorrow with no debt and a major scholarship to a law school close to home...

Well.... It's not new, but it will certainly do!…read more I had not ever been to the Cottendale Supercharger before! It's in the parking lot of this hotel. What an excellent coincidence. C booked the room not knowing the Supercharger was back there chilling, just waiting to be handy. This may be where I stay when the Hotel Indigo is booked. It has FREE CHARGERS!!! Room was clean and well stocked. They allowed an upgrade for free even though we booked through Expedia. The staff were really nice. I got some cool Bama swag upon check in. There was only one meth head at breakfast, she was only asleep for a while before some paying guest complained. They have an outdoor pool. It's only four stories, so the elevators are fast. You know. Solid good time. Breakfast sucked, but most hotel breakfast does. They were out of pork sausage for a min, but when it came out it was actually really good. I don't partake in any of the breads, factory omelette, or the other limp items. Coffee machine in the lobby makes fresh coffee on demand that is pretty good. That's rad. They have a bunch of Bama themes around. It makes sense the whole town is the school I feel like. I'll probably return. There is a Waffle House my car will drive itself quickly to if I am in need of assistance.... and the chargers are in the parking lot. Sweet. '25 - 92/111

Excellent stay. Very nice staff. Clean rooms and common areas. Great location to just about…read moreeverything. Price was competitive with others in area.

I have never had such a frustrating experience trying to resolve a hotel cancellation issue…read more I booked a stay at the Holiday Inn Express Tuscaloosa-University and later needed to cancel a few days after deadline but weeks before reservation. Despite this, when I cancelled shortly afterward, I was charged essentially the entire cost of the stay, nearly $3,000, for a reservation that was still 26 days before the scheduled arrival. What has been most disappointing is not just the charge, but the complete lack of willingness to work with me to resolve what I believe is an unreasonable cancellation penalty. Charging nearly $3,000 when the stay was cancelled 26 days in advance, and then refusing to meaningfully address the issue, is incredibly poor customer service. A hotel should not be able to retain that amount of money so far in advance of a stay without making a genuine effort to resolve the situation with the customer. I strongly recommend reading the cancellation terms very carefully before booking this property. Based on my experience, I would not book here again, and I would caution others to think twice before doing so.

The room had all the amenities. Refrigerator, microwave, dishwasher and all items to cook with and…read moreplates. Great place if you want to save money going out to eat. It's in a college town. Clean. There is an indoor pool, outside seating and fire pit, breakfast, vending machines. Everyone was very nice. I gave 4stars because the kitchen cook didn't show up the first day we were there, so no breakfast. And our rug had a fowl odor near the sofa. The room was kept cold so the odor was noticed near the sofa. Good value for amenities when the employees show up.

Another old timey situation. We stayed here around Anniversary year 2. I had needed like 2 nights…read moreto maintain status and figured it'd be a good deal. The place isn't that old. It backs up to the river. You have a full kitchen and sitting room. We had gotten provisions and looked forward to a chill weekend. First room we got, we got unpacked and was getting settled when I realized the lock didn't full engage. Oh no. Can't stay in a room without a working deadbolt. We moved rooms. We get into the room and what do you know? That deadbolt doesn't work either. Oddly, the front desk agent, who was super nice and patient, shared with me that NONE of the deadbolts work on ANY of the doors outside of the first floor. Huh!? We opted to stay there and just use the door latch. Another note is that all of these rooms are equipped with Keurigs. Ours didn't work. Comp breakfast in the morning? I guess Christmas time isn't busy as I kept seeing that one same guy all weekend doing, well, everything. Food wasn't kept up with in a timely manner. It was us and one family with a number of kids. When they were there, all of the food would be gone in 3-5 minutes. Then you had to wait another 10-15 for replenishments. While some of these are more serious than others, it was a decent stay and they made things right. That said, I likely wouldn't stay here again just as these are mostly things you shouldn't have to worry about.