Their customer service is absolutely horrible. Worst experience at a hotel I've ever had. 10/10 would not recommend.

Ole biddy at the front desk can be pleasant or a rude nightmare depending on who she sizes you up to be. I've stayed here before and thought the rudeness was a fluke but definitely won't give them my business again. There is no attempt to provide reasonable customer service. Take your business elsewhere. read more

I couldn't be more disappointed. Paid $650 for four nights and the first night was kept up past 1am because my room faced the patio. Why would that matter you ask? On a Thursday night a large group of people were playing drinking games (clapping their hands together and then clapping them down on the table), screaming and yelling. When I called down to the front desk at 12am to see how late the outside area was open. The gentleman at the front said that it was open all night and there was no curfew. IN WHAT WORLD??? I went down the next morning and talked to the woman at the front desk. There was a sign posted that after 11pm it was to be quiet outside and if there were noise complaints, the offending parties would pay greater for the discounts to those provided who were upset. Now I'm thoroughly confused. The woman at the front desk said that yes, they should have been booted out at 11pm but the guy closing that shift didn't kick them out.... Okay so when I called at midnight why did they continue on past 1? Also to note, no discount provided. The shower also was dirty and unkept. See photos... I purchased a coffee and breakfast sandwich at the breakfast bar and it was $19. That felt steep for Bismarck (& this is coming from someone who lives in a highly expensive state.) I would find another place to stay - there are a number of places at a comparable price. read more

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Hotel looks to be somewhat new, or at least recently updated. Rooms were clean and comfortable. I just get so frustrated that when I chose to a stay somewhere based off of a website that shows certain amenities... and then when I show up they are closed or broken. This seems to be a pattern at Marriott properties of late! At least at my last 2 stays... if that constitutes a "pattern"! In this case, (like my other hotel), the hot tub was out of order! I look forward to my dip in the tub after a long day of Travel. And I really think a hotel should let you know that there is an amenity that is out of service before you walk into the pool with your swimsuit on! God knows they contact you for everything else! I'm especially upset because I just read another review from about 3 weeks ago and the hot tub was closed then too. Broken again? Or never fixed? Nothing really wrong with the hotel except the hot tub thing and the parking is limited. (If you leave at night for food or whatever, the lots going to be full.. might have to park in adjacent hotel lot or on the road). read more

Courtyard by Marriott Bismarck North - Broken Hot Tub - Hotels Near Me - Bismarck, North Dakota

Four nights in the Courtyard Bismarck, a weekend elsewhere, then four more nights here in the Courtyard Bismarck. My first room, on the third floor, was a handicapped access. The second room, also on the third floor, was a regular room with two queen beds. Both were clean and comfortable. More or less quiet, the first room was close to the elevator so the binging in the morning and evening got a bit annoying. Bathroom was nice and the shower worked very well with plenty of hot water. Bismarck has extremely soft water, so that's something you will want to be aware of. I did not use the fitness center, but I did get breakfast from the bistro a couple of times. Note that breakfast is not included by default in the Courtyard chain of hotels. Each room included a work space, mini-fridge, microwave, coffee service. [Review 10570 overall, 338 of 2019.] read more

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We made our reservation and paid over the phone. When we booked, we made it aware that we would be arriving late. We arrived around 3 am and were absolutely exhausted after a long day of traveling. We weren't able to go to our room until almost 4. That's absolutely ridiculous. The place is nice enough. But having to wait an hour to get to our room in the middle of the night is insane. That should never happen. I was hoping that I would later be able to improve my negative improve. Instead, I woke up the next day and was getting ready. I kept hearing what sounded like keys being jostled outside of my door. When I left my room, the cleaning lady was outside of my room waiting. She immediately started speaking angrily to herself and giving me a dirty look. I did not leave after my check out time, I left when I was told I could. Poor experience. read more

This is a new and very nice hotel. The only problem is your room doesn't get serviced daily. I'm aware this has been going on since the pandemic but I miss having the towels replaced and the bed made read more

Probably the worst Courtyard I've stayed in and I've stayed in. Staff looked miserable and disinterested even after I told them the shower curtain in our room was full of black mold. read more

This was my first time to stay here in ND! Thankfully the room was really clean! Unfortunately they didn't have any bottle water or snack for guest. This was a little surprising and disappointing. Customer service was just ok. I'll definitely check will check out another hotel next time. read more

We recently stayed at the hotel and what really topped off our visit was the kindness of Christian at the front desk. He went out of his way to research a certain product the hotel was using and gave us a link to the website. He was particularly kind and extremely accommodating. read more

Overall a good hotel if you are in Bismarck! What you expect in a courtyard! Rooms are clean, and modern! Well located by plenty of food choices. I've stayed here a dozen times or so. What I've noticed this past trip July 15-17 is that service was at best average. I was disappointed in the fact my room was never cleaned and didn't sign up for the skip clean for points. When I brought it up at check out the lady said only "ok" and I said a few of my co workers stayed on the same floor and they didn't get their rooms cleaned and her response was "ok". No I'm sorry or thanks for letting us know. As a person who stays exclusively at Marriott properties for their higher level of service this time really soured me on staying on the future at this property. I also had a very poor breakfast as the the eggs were ok but my toast was never toasted and only got a piece of toast when two come with it. Also my bacon was cold and brought it to their attention and they said sorry but never offered to replace. Maybe it was a bad week there or something but it really bothered me the lack of caring. I might look to stay at another property next time in town as I come 4-5 times a year. read more

Stayed at Courtyard by Marriot in Bismarck ND. Never again. The shower had hair all over it dried up soap it had not been cleaned. One of the towels had what looked like poop on it. There was a fork behind the garbage can and dirt and grass all over the floor. Went and told them about it and they did nothing to comp us just said they would reprimand the staff. Not good enough. It was disgusting. I would give them a zero rating. read more

I have stayed in many MH and this was nice but not worth the price. "complimentary Breakfast" with room rate was "odd", they only had one towel and soap in the room, no propane in outdoor heaters and tooooooo pricey for the area and quality. Disappointed - read more

Well. Needless to say, I have been pretty disappointed with North Dakota service in general. Coming from Vegas I might be expecting too much. (Not really) This hotel definitely is awesome. Service was great. From the front staff to the bar/restaurant. Friendly and attentive. They even went out of their way to appeal to my 10 month old son. The rooms are very contemporary and super clean. One design aspect I love is that the refrigerator and micro are hidden in a cabinet. The first thing I usually do is unplug the micro so I don't see the light from the display. Plus it's not an eyesore. Furniture is awesome. Roll out desks. The receptacles have USB ports built in so you don't need to break out your chargers. This is a hotel that def reminds me of back home. I love it. I WILL not stay anywhere else in Bismark. read more

I stay here every time I come to Bismarck for work. The staff is always friendly and the rooms are nice. They have a bar in the evening and have breakfast in the am but it's not included with the stay. It's location is close to many restaurants and it's situated on the north east side of Bismarck. read more

Clean comfortable room. Very disappointed that they won't bring food up from their in hotel bistro. No room service. I had planned on spending quite a bit on food to be brought up, but they refuse to bring orders to your room. For the money they charge to stay here, I would've expected at least a basic room service. I won't come back. read more

Absolutely disgusting! After bathing my 1 month old, I got in the shower and found a huge streak of mold on the shower curtain. My wife pulled back the bed spread and found a nasty stain and toilet paper in the bed. They attempted to make it right with breakfast and screwed that up. I would not feel comfortable letting an animal stay here, let alone a human. read more

Courtyard by Marriott Bismarck North - Hotels Near Me - Bismarck, North Dakota

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We were looking for a hotel with breakfast and a hot tub and unfortunately picked this place which looked like it would give us both online. The hot tub was out of order. They don't have hours listed anywhere for the breakfast bistro, but when we came down at 9:30 the woman working was shutting all of the lights off. What kind of breakfast place closes at 9:30?! We would have come down earlier but again, no hours listed anywhere so we just assumed it would still be open then. Room was nice enough but wish we would have gone somewhere else. read more

We stay here every time we visit bismarck, which lately is very frequently. They offer a great price, spacious modern rooms, and their staff is so sweet! I love that they have a resturaunt right downstairs and they even serve Starbucks! The only thing I wish was different was the amount of chlorine they put in the pool. It's almost too much for me to bear while we're swimming but even still it wouldn't deter me from staying here or giving it any less of a review :) read more

This was a great place to stop for the night on a long trip! Pool and jacuzzi were very clean! The staff was very accommodating to our wishes. The room was super clean and the bed was super comfortable! read more

Front desk staff could have been a bit more knowledgeable. Check in and out process was relatively painless. The room was very clean and updated. The room got a little stuffy. It would have been fantastic if it were possible to open a window! Pool guy was always helpful and kept the area clean and neat. The cleaning staff were also polite and helpful. Ensured there were enough towels and kitchen supplies without asking. Breakfast was as expected. The hotel is in a great location. read more

This is a beautiful hotel with new, clean rooms, and helpful staff. I've stayed in dozens of hotels in North Dakota and this one tops the charts for customer service and satisfaction. read more

My hotel bill was over charged. When I went to the front desk the gentleman working said he could not help and that to get it fixed I would have to talk to a manager. There are no managers working on weekends. He told me he would leave a note (written on a sticky note) stuck to the managers door. Waiting to see if I am contacted. Will be contacting corporate. We went out and upon return discovered that house keeping failed to remove the used wash clothes from the shower. The elevators have a very strong fragrance in both of them. Not sure if it was being used to cover the musty carpet smell. I went to sit in the hot tub, no clean towels in the pool area. My husband went to the front desk to get towels and did not return for 15 minutes. He said the desk clerk was across in the kitchen area. The phone was ringing with no answer. Needless to say I will not be booking here again. read more

Really not the place to stay, although Bismarck is hardly swimming in great options. I stayed two nights. Despite twice asking front desk for someone to straighten room after the first day, no one did. The "restaurant" manages to combine inedible food with lackluster service. Ugh! read more

Horrid customer service. I made a reservation last week and have made 14 phone calls to them in an attempt to get my reservation information sent to my email.....confirmation emails standard procedure for the Marriotts. I have yet to receive (not in my Junk Mail either) AND most of my calls just go un-answered! Nobody picks up the phone.....at all. What kind of business operates like that? The AmericInn is right across the road so I am going to cancel and book there......if I can ever get anyone to answer the phone. Ridiculous..... read more

I just wanted to say thanks for everything. When I got home I noticed I had been charged twice. I called and talked to a nice young lady at the desk, and within 3 minutes the issue was resolved. That's the kind of customer service that will make me remember Courtyard the next time I visit Bismarck. read more

Awesome hotel, stayed 2 nights w/ 3 kids...spacious room, friendly staff and quiet, will definitely stay next time in town.

my husband and I stayed here on a Saturday night before I was heading back home to California, and we couldn't have picked a better place to stay! it was a beautiful hotel, inside & out! the bed was so comfy and the bathroom was emaculant!!!! the price wasn't bad for how great of a hotel it was!! I will definitely be staying there again! read more