Shameful - 3 weeks calling no return call - drive 30 min to branch get a card of vp no longer…read moreworking there - call customer service hotline and they take no notes call again and shown a indirect way to set up an appointment geez would you want these guys holding on to your money ?

My utility company required some voided checks for online billing. Upon calling this branch, I…read morespoke to Corinne, who was exceptionally friendly and clarified the steps I needed to take. When I arrived at the branch, I informed the staff of my purpose for visiting, and Corinne promptly recognized me, saying, "I spoke to you, come over here and I can assist you." David, the associate who aided in finalizing the process, was also very pleasant and well-informed. There was a delightful exchange of conversation among the three of us. In today's world, where online transactions are prevalent, one can never predict the experience of visiting a physical location. However, I can confidently say that this was a wonderful experience, and the assistance provided by these two employees made the process smooth and efficient.

Something needs to be done about the customer service at this WF branch. Every time I am in that…read morebranch, there is nobody who can help me. I'm in the branch now for a simple wire transfer and have been waiting over 40 minutes to be helped. The manager just came over to basically say "sorry, not sorry". He was completely rude. After 15+ years with WF I'm ready to switch banks

* STAFF for the most part are really professional, and nice! Every time I call there is always…read moresomeone on the phone ready to help me and answer all of my questions and concerns I have. I have NEVER felt disrespected, or none of my needs was met because every time I call, or go to them they always, always give me great service and if I do not understand something they are always polite to explain everything to me. I literally have NO complaints! I love doing service at this branch. *** Eric Adkins ***

The worst banking experience. Opened an account and got a defective card and no checks. Had an…read moreattorney call them about getting a working card..Got a second card and it did not work. Never got checks. I have no card so now I have to Uber there to get my money from them and go to a fully functioning bank. AVOID THIS BANK!!!!

Had a Canadian relative in town who needed to xchg Canadian dollars for US dollars, M&T said they…read morecould do it in a wk, WSFS said they couldnt do it all, but Citizens, (charged a nominal fee) and did the xchg, no problem and we dont even have an acct there, but now thinking we should. Thank you Citizens Bank for being a full service local bank while bigger regional banks couldn't do a currency exchg.

I have been using this branch for over 30 years for both my prsonal and business accounts. Also…read morehad a car loan through them. Their service has always been impecable, Friendly, knowledgeable staff and tellers. Highly recommend PNC and the Rehoboth Branch.

Enabled fraud to be committed on my elderly father - he lost his life savings because of this…read morebranch. They later admitted that they knew that it was a fraud but processed it anyway. Then they lied about that. We are pursuing legal action. Not trustworthy, do not use, especially if you are a senior citizen.

Quite possibly the worst customer service I've ever experienced at a bank. The managers don't know…read moretheir a** from their elbow.

Very convenient with 2 drive-through lanes Staff are very…read morepleasant to work with ATM is located safely inside of the lobby.

After banking with PNC for over 40 years and never having a complaint I have one now. I was asked…read moreto come into the bank for a meeting with an employee at what I thought was noon. I was told the appointment was for 1:00 so I came at one. I will give the employee's first name only Cassandra. She was not busy talking with the tellers. She said in a very nasty voice 'what can I do for you?' I said you called me. I have an appointment with you at one. She said she didn't have any appointments scheduled for one and again said what can I do for you in the same tone. She asked for my license and started scrolling through her appointments obviously not happy about me being there. By the time she found my name I was so upset by the way she was treating me that I said "I don't want to deal with you I will return to talk to someone else". She didn't apologize or even change her attitude so I got up and left. That was a week ago on January 17, 2024 and I still have not heard from anybody from the bank. I was going to send an email to the bank manager but there is no emails listed and no way to file a complaint.