I've been a customer for 13 years, and up until recently I was hardly ever late on payments. My first time missing 2 payments, I know I shouldn't have missed them at all but I was communicating with the staff that I will be in to get caught up this week I get told that I have an additional $238 to pay for late fees and them going ahead and cutting off my locks. Now I've paid this company thousands of dollars throughout the years and the first time I get behind they are just like fuck you, here is twice the amount you owe for late fees and for cutting off your locks when we knew you would be in to pay considering I have for the last 13 years. What happened to understanding that hard times happen and to give me a chance to follow through on my word that I have without a doubt showed them that I infact do pay my bill. Yes I know, I shouldn't of been late to the point of being 50 days past due but come on I wouldn't of guessed that this company would treat me so carelessly after 13 years of unwavering business even when they continued to up the cost to store throughout the years. Considering I started paying only $29 dollars a month for my unit and now pay pay $52 for the exact same unit plus an additional unit I've been paying for for over 5 years, I'm not looking for a handout or sympathy but damn some compassion and understanding would have been nice. They didn't need to cut off my locks and charge me an additional $150 to do so. I am going in to pay tomorrow and I surely hope you guys intend on replacing my locks free of charge. I will probably stay with this company but I truly hope that if something like this happens again that they would take into consideration everything I stated above. read more