Good selection, good prices, HORRIBLE customer service!
On this particular Saturday, I spent approx $150 which included 2 black hanging baskets (w/ moss-like liners) and 2 hangers ($.99 each). I realized when I got home (3 hrs later) that I didn't have the 2 hangers but they were on my receipt. So, I went back to the store hoping to get replacements.
I went to the information desk and explained situation. Experienced in this area myself, I assumed it would be no big deal. I'd show them my receipt and could just get 2 more. Again, only $.99 each. Instead, I was told things like..."Nobody brought anything up here so we need to find your lost merchandise first"..."You are welcome to walk around and look for your cart with it on it"
Seriously? It was 3+ hours later on a busy Saturday with hundreds of carts and that cart could have been re-used more than once and left anywhere in the store. Furthermore, if my cart was re-used and another customer found them when checking out (but not theirs), an employee could have put the hangers back in inventory vs the information desk, not knowing they already had been paid for.
The woman at information desk didn't want to hear the above possibility and insisted on having to find what I left behind before they would do anything.....basically implying I may be lying. They denied it, of course. So then why could they not believe the possibility and just let me get 2 replacement hangers? Again, only $.99 each. Over the years, I've spent hundreds of dollars in their store but they didn't seem to care.
At this point I was quite animated and angry so a man from behind the desk, probably some sort of manager or security comes out and told me to literally "shut up" and "When you leave the store the merchandise is your responsibility." Absolutely true, but to treat a loyal customer like this...not willing to believe a very likely scenario, insisting on finding my left behind merchandise first (insinuating I was lying) ...all over 2 items for $.99 each that I honestly accidentally left behind.
When I realized they weren't going to do anything, angrily I said I would re-buy them. However, the guy told me no and that I had to leave and was never welcomed back. He then followed me out to my car. When we got to my car he saw that I had Illinois plates. He immediately made some scoffing remarks to that affect as if to further insinuate that everything I said was a lie, I don't frequent their store and that I wouldn't be back anyway being an out of towner. Unbelievable. People do have summer places in MI. Obviously, it was clear Countryside could care less about customer service or customer satisfaction and would rather lose a customer over $1.98. read more