The attention to detail and care in quality of work really blew me away. I'll be coming back to…read morethem for any flooring needs in the future

We have a large area of hardwood flooring to refinish, I contacted 4 contractors and decided to…read morehire Northwest Flooring to do the work. They are family-run business (Serhii, his brother and family members do all the work), Serhii is a great communicator and he responded to my detailed questions in writing very clearly while some other contractors don't care to spend that time/effort. Their pricing is also pretty fair. During the project they worked hard and kept the schedule as promised. During the process some unanticipated issues came up and they showed flexibility and willingness to change the scope of the project and schedule accordingly. They are detail oriented. After we had them reinstall all baseboards there was one place we were not quite happy, they came back and fixed it. The end result was beautiful and it had been a great experience working with Serhii and his family crew! Northwest Flooring is definitely at the top of my list for any of our future hardwood flooring needs!

From the start, when I walked into their storefront for the first time to get some information, to…read morethe finished install, Hardware Plus was great. I wanted to replace old carpet and pad in a converted garage space (now a family room) along with leveling out a slight slope in one of the corners. After talking with the guy at the front office space (sorry, I forget his name), I was able to get some good information about the products they carried and a rough understanding of what the process would be. A day or two later, Erik meets me at my house with a few sample boards and to take a look at the space (approximately 360 sq ft). I showed him a mockup I created for color reference and we went through the samples, comparing color, softness, thickness, pile and quality. None of the boards he brought matched all that I wanted (either right pile and softness but wrong color or visa-versa) so we scheduled a time to meet in the storefront. When I arrived, Erik and I pulled out several sample boards with potential candidates based on the discussion we had earlier and he patiently waited and answered questions as I narrowed down my options until I finally landed on carpet that met my requirements. He was able to give me a pretty close cost estimate right then, so I knew it was within budget and the official estimate came just a few hours later. I scheduled the install, which would take two days since I wanted to level is concrete slab also and time was needed to cure the self-leveler compound. On the day of the install Erik and his install team, headed up by José, arrived and quickly got to work. A fairly deep crack in the slab was discovered, causing us to need more leveler than expected (although Erik brought some extra bags just in case). José came back in the evening on the same day to see how the leveler did and after seeing that there was still a depression where the crack was, he went to work adding a thicker, quick drying compound to level it all out. The next day, the installers, with José, came in, validated the floor was level and the compound was cured and proceeded to install the pad and carpet quickly and cleanly. All the while, Erik was in constant communication with me either on the phone, via text message or in person. When any concerns or questions arrived, they were resolved or answered quickly. I am impressed by the quality of customer server and the finished results and would recommend Hardwood Plus for carpet installs.

We just had the floors (all floors except bathrooms and bedrooms in our house replaced. They…read morefinished the job in less then a week. It looks great!

We had Fairhaven Floors install flooring and stair carpeting in our home. The floor installation…read morewas mostly fine, the stair carpeting was chaotic, and in both cases there was unfinished work. The owner made several promises to fix the unfinished bits, while stating that it wasn't going to be possible to properly do so, but never did come back and complete the work. Three and a half years later, I'm having flooring done in another part of the house, and the flooring guy was quite easily able to address the issues with the carpet and floor installation that Fairhaven left unfinished. Yes, I had to hire someone else to finish the job. My mistake for paying before the job was 100% complete.

If you're looking to install or repair wood floors, I'd definitely recommend Fairhaven Floors…read more My situation was tricky. The initial bid was to remove the carpet and refinish the original wood floors while also installing new wood floors in the remaining living areas. Once they started the work, though, we found that the original floors had issues and there were several necessary support beams missing, all while I was coordinating a move from Seattle and trying to be out of storage and into the house by the end of May. Mike and his team bent over backwards to accommodate me - they fit me in around other jobs, worked on weekends, helped find someone to fix the beams on very short notice and met the original schedule - all at an affordable price. They were professional, did an excellent job of communicating where we were in the process and the floors are beautiful.

I have to say, Mark provided top-notch service from the onsite estimate. He arrived with several…read morecarpet and pad samples that best fit my needs after hearing that I have pets and babies. He carefully explained the pros and cons of each carpet, how to clean the carpet efficiently and I truly learned a lot from him. He also took the time to address a potential stair issue that had bothered me for so long. If possible, I am going to give FCI 10 stars! I highly recommend Mark and his company to everyone, and I believe you would have the same level professional service and product as I had.

Mark was very professional with great communication. He took extra effort to find me the best deal…read moreon carpet and vinyl. Also he was very thorough with providing the estimates and options. He had the best mobile showroom I've seen so far. His crew arrived on time and installed everything the same day. I would definitely hire Mark again for all my future projects!

Daniel Schaftlein, Milling Manager, managed my unique project from start to finish. It involved…read morecreating a teak desk shelf to replace one damaged during transit to our home. The Danish Lovig Dansk design desk has great sentimental value to our family as it belonged to my wife's father who passed in October 2023. The project required several precise drillings, hole placements, holes for cam fasteners, and staining the finished replacement piece to match. His attention to our repair project was as if he were doing the work for his own family member. Thanks Danny! Your company has been outstanding to work from start to finish, and in particular YOU! From a distance of over 3,000 miles, you made me feel like I was working with a friend or a local craftsman in my hometown in Georgia. For this we are grateful and now strongly recommend you and your company to anyone in need of quality craftsmanship, caring attention to detail, and customer service that exceeds expectations. P.S. Quote was prompt and beyond fair! Pete and Amy Pease Columbus, GA

Very helpful, returns emails quickly, great people to help you with your project!read more

Fantastic experience start to finish. Nathan was so helpful in the decision process, and checked in…read moreregularly without being pushy. The installation done by John and Mario looks (and feels) amazing and they stand by their installation guarantee and came out to resolve a minor issue quickly and professionally. This whole team is fantastic and we will absolutely use them again and refer to others in need of flooring. Update: Nearly 4 years later with little kids and kittens - and the carpet still looks great and new!

Excellent experience with Jay's Flooring. From a same-day design consult with Karina, to…read morescheduling (reschedule on my part and confirmation calls with Jose), to our installation, everything was top notch customer service and quality. Working with Karina was especially awesome, our tricky open stairs to our sunken living room was custom and she helped us visualize options via email. The install went well and fast, they demoed carpet and installed LVP and custom hardware stairs in one day. Install team were respectful and professional and knew what they were doing. I would recommend Jays Flooring and will definitely use them again!

Ron is the kind of proffesional you hope for. Very diligent, punctual, details, did an amazing job…read morerefinishing our floors, showed up on time, kept everything tidy and clean, and in a reasonable price. So very trustworthy. Thank you, Ron!!

Ron refinished our oak kitchen floor. It was a small job, but Ron gave us a very fair price and did…read morea fantastic job. The floor looks great and there was virtually no dust on anything during the process. Ron was really good about explaining the process and showed up when he said he would both for the quote and the job. He was a pleasure to work with and I would definitely hire him again.