I have a new counter top and back splash of Quartz. Abstract Stone was prompt, helpful and…read moreprovided quality service at a price that was comparable, and lower than the competition.( I had two quotes and recommends from other residents in my building) Adding the extras of gasfitters to remove/reconnect stoves, plumbers to connect sinks and an electrician to manage plugs is added regardless of the company doing the counter top work. I would recommend the company without reservation.

Abstract Stone is wonderful. Andy at the office is super…read morenice and we were so rush to get countertop since shop which we were supposed to get couldn't do it anyway. They gave us good price and to contact with office was easy. great customer service. we would recommend Abstract stone!! Thank you Abstract Stone!

We feel compelled to provide a warning about Bullseye the Granite Guy…read more - Communication and service were excellent until we paid the 50% deposit. Communication and service then deteriorated. - The template appointment occurred on March 5, with the installation booked for May 8; two months of lead time. Melinda cancelled the day before, via email, with no explanation and no rescheduled date. - When I inquired about a rescheduled date by phone, I was treated with great hostility. I had to stop the conversation to address Melinda's tone. She acknowledged and apologized. - Bullseye eventually rescheduled one week later. The installation on May 15 had issues: 1) One countertop was completed backwards; 2) The backsplashes for three bathrooms were not cut to the correct height; 3) One vanity opening was improperly cut and the sink forced through, cracking the top frame of the cabinets. - The install was pushed into a second stressful day. That night, Melinda emailed, not to acknowledge the challenges of the install or to check on customer satisfaction, but to ask "where's my money". - We explained that due to the last-minute cancellation, plumbers were not available until after the long weekend (5 days without sinks); and for us to be satisfied, plumbing needed to be completed. - Melinda continued to pressure us for payment. We felt forced to fit the faucets at 9 pm. We discovered that the plunger-rods for the sink drains would not clear the space between the faucet and backsplash. Bullseye had the sinks during production. We offered the faucets to Chris to take back with him during the template appointment. He had declined. - As a Google review identified a drop in communication and service following final payment, we made the (correct) decision to hold payment until the issue could be remediated. - On quick return, Chris admitted that 1) He should have taken the faucets when offered; 2) He suspected that the issue would occur during dry assembly at the workshop (we believe the pressure for payment was because they were aware that the issue would shortly be discovered). - Milling down the backsplashes by 1/3" was decided as the solution. Chris took back two backsplash sets, but did not take the third, citing he "did not have a budget for that; if you want it done, you will need to pay out of your own pocket." A good business absorbs the costs of any errors they make. A customer should not need to pay twice for the same job. - When the third round of installation was complete, Chris became emotionally uncontrolled. He referenced "hostile communications" via email (I have shared these emails with friends, co-workers, and business contacts, who have all validated the professionalism and appropriateness of my responses). Chris also accused us of expecting him to "meet your expectations" (yes, that is in fact the definition of a business transaction). When he realized his attempt to intimidate and bully us was having no effect, he became increasingly incoherent before finally storming out of our home and slamming the door. I am sure the owners will cite personal challenges as the reason for their unprofessionalism. While I have compassion for their circumstances, business owners cannot take out their stress on their customers - at best, we were treated as an inconvenience. At worst, we were treated as the enemy. And we were most certainly not to blame for their personal circumstances. Bullseye has an interesting approach to customer service. I truly hope this works out for them. If you choose to pursue Bullseye at your own risk, I recommend you hold final payment until you are truly satisfied. Be prepared to be accused of "hostile communications" if you do so though. I would also caution you to be prepared to pay twice for the same job. And lastly, I would ask you to consider that there may be other customers for which the intimidation and bullying tactics worked; customers who are now too scared to come forward with their reviews.

Asked this person with company to move his TLC company vehicle because he blocked off all the…read moreparking spaces . Instead of talking to me about he instead told me that I can't drive properly and told me to he can park the car for me and called me a bunch of names . Told him not to be rude about it and proceeded calling my foul names while shaking his head. Not very professional and rude. I managed to get my car in a spot but was tight . All could have been avoided without the name calling.

From the owner: Complete Renovations and Repairs, Bathrooms, Kitchens, Alterations, Asbestos removal, Structural…read morerepairs, Decks, Fencing, Carpentry, Ceramic Tile, Drywall installations and finishing, Painting, Plumbing, Electrical, Insulation installation, Windows, Doors, Finish Carpentry, Cabinets, Countertops etc.

We hired Timeless Stone and Granite to install two quartz countertops in our home. When the job was…read moredone it was apparent that there were serious errors in the installation of both counters and the owners agreed to remedy the situation. After a five-month period, they returned to fix the mistakes and at that time advised they couldn't correct one of the issues and said it wasn't their fault as it was due to an existing issue with the original counter top. It was obvious to us that it was their error and it is a significant mistake. The second issue was fully rectified but in the process, the employees did extensive damage to our walls and stair handrail. There was no offer of professional remediation, only the owner patching the holes himself. In addition, because there was a five-month delay in dealing with the errors the quartz we had originally chosen for one vanity was no longer available to Timeless Stone & Granite and we were forced to choose an alternate pattern. The service was slow but quite friendly until the issues arose. Then we couldn't get phone calls or emails returned. The ultimate outcome is we had to settle for a substitute pattern for one counter top and the other counter is installed incorrectly. Unfortunately, this counter is the focal point of the kitchen. We also have to have our walls and handrail repaired at our own expense (unless we settle for an amateur repair job done by the owner rather than having the damaged walls fully and professionally repainted to avoid obvious repair areas). We are extremely disappointed with this company and would definitely caution anyone considering using them. The quality of the craftsmanship displayed in our renovation project was at best average. Our experience was that there was an overall lack of professionalism and that Timeless Stone & Granite does not fully stand by their work.

From the owner: We help customers with complete bathroom renovations, counters, tile work, plumbing to paint…read more Budgeting and scheduling. Design and implementation with free estimates. In business in Parksville, BC for 18+ years and over 40 years of experience.