I was very impressed with this property. I've stayed at a few Residences now and it was the best so…read morefar. The view was terrific! It had a newer feel overall, although still consistent with the brand and product in terms of service, amenities & layout. I was here for a conference & was impressed by the food offerings & conference room amenities, such as temperature control (although a bit loud), AV & food flow. The room was as expected although the bathroom was smaller than I've seen at other Marriott Residences. Although we ate out, I still like the full kitchen, and the little touches like popcorn for the microwave. At one point, we had the privacy card out & a note was left to advise housekeeping had been by and to reach out to the front desk if we needed anything. We later requested some towels, which were in room when we returned. The included breakfast was good, as usual, with hot & cold options, which varied slightly per day. Typical offerings: scrambled eggs, sausage, bacon, potatoes, fruit, oatmeal, waffle station, bread, juice & coffee. I even got to hit the gym this trip! It was popular with a few patrons & featured free weights, bike, treadmill, as well as hot tub & pool beside. If I'm in town, I'll stay here again!

If I could give zero stars, I would. The property is nice, clean, located in a good area. However,…read morethe service is the worst I've had anywhere, ever. Staff could care less and treated us (their guests) as though we should feel privileged to have been permitted to visit their hotel. The condescending attitude is pervasive and ridiculous. As Bonvoy Platinum members, they also refused to honour program guarantees. They blamed Covid for everything and were unapologetic. What is the point of being loyal to Marriott if the program benefits being guaranteed are simply ignored? If you are a Marriott Bonvoy member, I would expect none of your benefits at this hotel. Worse, you'll be treated like your inconveniencing them for having stayed here. My suggestion, stay elsewhere, join Hyatt or Hilton rewards programs. They treat their guests as they say they will.

Enjoyed a mini weekend getaway nearby and was very happy with our stay at the Marriott! We booked…read morerelatively last minute and they still managed to accommodate our request for an accessibility room. Robel checked us in and he was extremely friendly and fun to chat with. What an awesome guest services agent to have at their front desk. Shannon helped us quickly check out in the morning and though it was a quick interaction, it was very friendly. Perfect way to end the short stay! The room we got was really lovely. Beds were totally clean, no stains on the sheets or mystery hair. I was very surprised at the level of cleanliness in all areas of the room to be honest. Their beds are super comfortable. I actually managed to get a really good night's sleep. I love the shampoo, conditioner, etc brand they use. It was not too heavily scented. I also love seeing that they mount the entire bottle into the shower area so it's as little waste as possible. No more little plastic travel bottles!!! Love the eco initiative there. The only reason for the missing star is because the towel bars were super dusty and the shower head was covered in limescale. Water pressure was lacking quite a bit It's probably very hard water they have too, so part of housekeeping routine should be to occasionally do a vinegar soak of the fixtures. 100% would return if we're in the Kingston area.

My husband and I stayed at the Courtyard Marriott Kingston recently and we loved it. We usually…read morestay closer to downtown, but I guess something was going on that weekend because our usual hotel was fully booked. We had enough Marriott Rewards to stay on points, so we ended up there, and I'm so glad we did. The location is right off the highway (401) and in the King's Crossing Outlet Mall. There's free parking and it's not that far of a drive to downtown. Our room was really spacious, modern looking and was clean (I wiped down all hard surfaces with Lysol wipes when I arrived and the wipes came out white (not all dirty and grey). I loved the way the room was laid out and the decorations. The coffee table was a set of 2 nesting tables, the table that the TV was on slid in and out, and there was a cute corner table. I liked that there was a night table on both sides of the bed and each side had a plug. There's a microwave, coffee maker and fridge. The fridge is small and does not have a freezer. Free internet was reliable. Staff were nice and efficient. There's a pool and fitness centre, but we did not check out either one. No free breakfast, but there's a restaurant in the lobby of the hotel. There's also a Boston Pizza across the parking lot and a Panera Bread across the street. I would definitely consider staying here again.

this place have free food same as coffee the bed are nice but the pillows are not good and you are…read moreclose to the 401 highway and it have a pool and a hot tub nice and clean bathroom and the room is clean so come here

Stayed for 1 night, with the exception of a noisy room fan, no complaints. I just shut-off the fan…read moreovernight, luckily it wasn't too hot during my visit. This particular Holiday Inn is located close to the 401, across the way from the King's Crossing Fashion Outlet and on the other side, there's a Shoppers and a bunch of other chain restaurants. In order to get to downtown Kingston, it is about a 10min drive. Not really walkable, imho. Inn is relatively small, not a tall building, maybe about 5-storeys in height. Facilities appear newly renovated. Some rooms were brighter, larger than others, but decor/set-up are more or less the same. They also had a pool that I wished I had known about before my visit! Breakfast Buffet is also included in the stay. Food options were plentiful, nothing bad at all. Immediate parking with minimal fees.

My husband and I stayed here recently, and while the physical hotel is similar to other Holiday Inn…read moreExpresses, the service and little extras put this one above the rest. We paid $152 a night including taxes and fees (booked directly through the hotel, not a third party). This hotel is right off Highway 401, so very convenient. We had a room facing the Brockville Convention Centre and not facing the highway, so noise was not a problem. It is within walking distance to a few shops, restaurants, and fast food joints. It's a Holiday Inn Express, so the rooms are pretty basic. No fridge, no microwave. However, you get free hot breakfast buffet, free WiFi and free parking. The rooms were clean. I carry Clorox wipes with me when I stay in hotels and I wipe down all the hard surfaces. The wipes came out white (not grey or black), so I was happy. There were some stains on the fabric computer chair at the desk though, so this was a bit off-putting, but I've seen much worse at other hotels. They have a small fitness centre and pool. I didn't use the pool, but I saw it because the pool and fitness centre are separated by a glass wall. I think it's a bit weird to have to look at people in the pool while you're on the elliptical, but I guess the glass wall makes the fitness centre look and feel not as small. The fitness centre is tiny. The sign says maximum room capacity is 6 people (!) The room only has 1 elliptical, 2 stationary bikes and a treadmill, no free weights/dumbbells, so I have no idea what the other 2 people would be doing, lol. I was a bit disappointed that there weren't any weights, but given the small space, I guess that's understandable. So I had to be a cardio bunny during our stay, haha. The breakfast buffet was good and comparable to other Holiday Inn Expresses. We stayed for 2 nights and the breakfast selection did not change. The hot breakfast was turkey sausage, pork sausage and scrambled eggs. They had a pancake machine. They had cinnamon buns, muffins, bagels, English muffins, and bread. They had oatmeal (with toppings you can add like raisins, walnuts, brown sugar and cinnamon), 4 types of cereal, yogurt, and boiled eggs. They had juices, coffee, tea and hot chocolate (the last 3 are available 24/7). All the staff were exceptionally nice. Stella was very warm and welcoming. They also give you Tic-Tacs in your room when you arrive and housekeeping writes you a nice welcome note. After our first night there, I left a thank-you note for housekeeping along with our tip and mentioned that I loved the Tic-Tacs. When we returned, our room attendant (Kylie) wrote me a nice note back and gave me extra Tic-Tacs! How nice was that? They also called our room on the second night that we were there to ask us if everything was ok with our room (they may have called us on our first night there but we weren't in our room so we don't know). This HIE also has free popcorn in the lobby everyday from 7pm-9pm. We didn't have the opportunity to have any, but I think that it's a very nice extra. WiFi was fast and reliable. Parking was plentiful. We would definitely stay at this hotel again.

check in process was super fast! the girl at the desk kora I believe her name was was awsome! very…read moreprofessional! definitely recommend!

I am a pretty harsh critic when it comes to cleanliness and hotels...this one was A+!!…read more I cannot find one negative thing to say about this place !!! Staff are courteous and friendly and I would definitely recommend this establishment to anyone!

Omg!! Over 30 minutes to check in. Systems down and no one knows what's going on!!! Unable to get…read moreany confirmation of what's really going on!! Never again willingly book here

Reasonably priced stay for the area east of Kingston. Relatively quiet, I got used to the A/C…read morecycling on and off every three minutes (I think the sensor was misplaced or miscalibrated) and got a solid 7 hours of sleep without interruption. Did not try the TV, but it looks nice. Working alarm clock is a plus, and of course clean shower. Not the newest-looking of places, from the lobby to the hallways to the rooms, but I don't mind that much. Also comes with a free breakfast, though I left before it was ready, that includes protein as well as carbs. Pleasant, though unspectacular, and worth staying at if you're in the area. Oh, and though it's next to the highway, no highway noise. If you're heading east in the morning, make sure to use the south driveway, as the north one is between ramps. Found out the hard way.

The room looks clean with hardwood floor…read more There is a strong odor, though, in the room as well as throughout the hallway. The hotel is claimed to be non-smoking but there just might be a lot of smokers. This is not the worst motel have been to. But similar to many that are run by franchise operators, corner cutting is visible. The towels are old, stiff and I am afraid not that clean. The sheets are too soft and seems worn out. They might not be clean. I wish I brought my own sheets. Can not find an outlet on the desk to charge my phone. I have to climb underneath the desk to find one. The mattress is too soft, probably pretty old.

My kids and I needed to stop for the night unexpectedly during a long drive on the 401. I called…read morethree places on the list before this hotel, but they were full or didn't have any rooms that would work for the four of us (and the Travel Lodge, right beside this hotel actually, was so rude to me on the phone!). The Comfort Inn was great and perfectly fit our needs - there was a BBQ happening when we arrived (free!) and so my kids and I ate, swam, and then snacked on warm waffles and popcorn before bedtime. Morning was made easy with a great diverse breakfast, too. Well worth every penny and we will actively seek out Comfort Inns in our future travels.The service was wonderful all around - super-friendly front desk, and a very kind woman got my daughter and I a tray so we could bring breakfast back to our room (because my two other children were still asleep). What a great way to rest/stop, especially for a parent travelling alone with younger kids.

In my humble opinion, the best spot to be located. Right at the start of a good walking stretch…read more You can get to all the restaurants and bars in under 15 minutes. Drive to casino in under 5 minutes. Always nice staff at comfort inn.

I booked this hotel for June 20, 2024. I had a major vehicle mechanical issue that required towing…read moreand repair a day south in Troy, NY, and could not possibly make it to Gananoque for my reservation. I contacted the hotel front desk around noon on June 20th, informed that of my situation, but was informed that because I had cancelled inside their 24 hours policy period, I would be billed nonetheless. So I had to pay for two hotels on the same night - not to mention the car repair bill. And I'm certain that Comfort Inn also re-sold my room - generating double the revenue. I think it's horrendous customer service, unethical, and reflects poorly on the both the franchise and the franchisee. I certainly won't ever book there again - or with the chain, I expect.