READ this LOCAL review FIRST! After shopping all over Panama City for our new counters, we selected Counter Revolution for the great customer service at their display office on Sherman Ave. Jeremy stepped us through the different options of Quartz, and even showed us comparisons to real Marble. This sold us. Jessica then aided us with setting up the template date, installation, and payment. Jeremy came out himself to do the template (I asked him about the other bad reviews on Yelp). Their installers called ahead, were on time, and came with extra help to haul the nearly 4' x 8' island and all of our new countertops into our home, and they did not even bump the door. Everything was cut correctly, fit correctly, and it was all done in two hours. I messed up with the payment and bounced a check, and they were even patient with us as we got it all cleared up. I was literally in Lowes a hundred times, aching over the pitiful quartz color choices and high costs, and when a sale would be on, and what discounts I might get. Their samples were so tiny we could barely tell what it would look like, unlike the big 3"x9" pieces at Counter Revolution. When we went to Lowes ready to order, the "specialist" was a jerk, and he right away ruled out the sales and discounts we had been banking on. Their overall cost was more than Counter Revolution, and their installation would have been way more of a hassle, since they subcontract installation to the lowest bidders. I am so glad we chose Counter Revolution. They are a small business, so they rely on word of mouth business, and customer service. I found out about them through a co-worker who also highly recommended them, and are both LOCAL to P.C. The other horrible reviews are from out-of-towners, who I honestly think had no patience and were too demanding. Time from Order to Install was about 4 weeks. Their installers took pride in their work. I cannot say enough good things about them. Don't even read the other reviews. read more

Counter Revolution - Installers came with an extra person for largest piece. They had the right gear to lift safely. Great Job. - Countertop Installation Near Me - Panama City, Florida

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Today is Wednesday. The time is past 1:00 PM. I paid this firm for a custom granite counter top install over two weeks ago. Installation was to have been Monday -- two days ago. Nothing on Monday. I called (of course) and was told that I was scheduled for "first thing" Wednesday morning. When no one showed up by 10 AM I called again. I was told that the installation crew was "loading and on its way." No one came. No one called back. No update. At Noon I called again and got an answering machine. No call back. Just called again. No apology. No credible explanation. Even if they do show up and do a competent job, I would never do business with them again. I understand unexpected problems and delays, but will not tolerate being lied to. Update. They eventually showed up, hours (and days) late for no articulable reason. The installation was competent. The owner was aggressive and not apologetic on the telephone. I would never do business with this firm again. read more

Run, Run far away, as quickly as you can, from this establishment!!! This is a sloppily run business that has EXTREMELY POOR customer service. At every turn, our relationship with them was fraught with frustration, their mistakes, and a downright lack of interest, lack of attention to detail, and a lack of sensitivity to our situation being out-of-town owners trying to coordinate multiple installations from various vendors: * The business owner came out to measure our counters for his template and had no idea why he was there...He said he thought he was there to do a repair on existing stone tops! * They refused to communicate in a timely fashion -- sometimes not at all -- when I asked for specific information about installation logistics * They mis-represented how much additional services were going to cost, mostly because they were not communicating with their sub-contractor * The sub-contractor wanted to be paid in cash at the time he delivered his service, which put me in an extremely difficult position. Apparently the sub had told the business owner to communicate this to me, which of course he did not. When I asked the owner why he didn't communicate, he said "[he] was busy." * The final invoice they sent me tried to collect for the sub-contractor's service, even though I had paid the sub in cash. The owner said this was "a simple mistake", but after everything else, I have my suspicions. The above really doesn't do justice to the frustration and angst I had dealing with these people!!! When I wrote to the owner to communicate these issues to him, as usual there was no response. The only way we got a response from him was to withhold our final payment...at which point he finally did call. During that conversation, the owner was extremely rude and insulting, to say the very least. I have been dealing with lots of vendors and providers over my well-seasoned life now, and I can say that I have NEVER had a business person, much less the OWNER of a business, talk to my wife and me in such an insulting, rude and demeaning manner. If a business is molded in the image of the owner, I can see why it is so poorly run. They did deliver countertops. They did install them and take the old tops away. But the seam between the stones is unsatisfactory and should be repaired. But I will NEVER have this company do any more work for me. I will gladly pay someone else to fix whatever may be wrong with my countertops. If I could rate Counter Revolutions with ZERO stars, I would! read more