I first met Tom and Margo (Maltom Inc.) when my husband and I were interviewing contractors for our…read moreaddition/remodel project. During our first meeting, the team asked really good questions, revealing they had already invested time to wrap their heads around our project (we had provided preliminary design plans prior to our meeting). They also flagged some important issues for us (i.e. how our sewer depth would have implications for the plumbing strategy). We were impressed from the very beginning, and since that first meeting, Tom and Margo continued to build trust and add value with every single interaction. They patiently walked us through what it would realistically take to reach our goals, and they helped us pinpoint design alternatives that provided a bigger bang for our buck. The team has many strengths, and among my favorites: they are super organized; excellent at communication (both thorough and quick); transparent; fair; and to-the-point. They take ownership, expect the highest quality (and timeliness) from their subs, and care about their clients' work as if it were their own. They exceeded expectations, and I am thrilled with the services they provided. Tom and Margo offered a value and level of excellence that we didn't see in the other contractors we considered. I wouldn't hesitate to partner with them again.

HIGHLY RECOMMENDED. We contracted Maltom, Inc to finish the previously unfinished 800 sq ft…read morebasement in our 1920s Seattle home, and could not have been happier with our experience and our new space! We added a bathroom, family room, spare room and laundry room - a large project that included ceiling height, sewer line and structural improvements. Overall we were extremely impressed by Maltom, and would happily recommend them, and are likely to work with them again ourselves! Maltom was quick to bid and within the ballpark of other estimates - but Tom set himself apart from the others by actively noting where he anticipated complexity that others' didn't (ceiling height, stair header, sewer line, etc) and flagging potential risks and solutions. This was indicative of Maltom's ability to build trust through transparency throughout our experience. The project itself was right on time despite juggling multiple permits, contractors, and a few unexpected turns. And throughout we always had a good sense of how it was progressing via Margo's weekly updates which kept us in the loop on progress and the plans for the week ahead. It was also on budget - any overages were attributable to our choices of higher quality fixtures/finishes and some minor work orders. The few minor changes stemming from unscoped work were easy to coordinate and reasonably priced. Tom was attentive to the details and quick to address any minor issues we identified along the way - but more often than not caught them before we could, pointing them out via regular walk throughs. Margo was also extremely patient in helping us source a variety of fixtures/finishes, as well as helping to point out potential design improvements as the project progressed (such as a pony wall + glass enclosure for shower)! These guys check all the boxes!