We bought a new Monterey SS 278 from Coty Marine
In March of 2022. So far we have had to replace two batteries, an alternator, the 11k arch on the boat because of a company defect in the paint which is bubbling and cracking. All the screws are rusting, hinges are loose.
But the worse and by far most frustrating and outrageous experience has been dealing with Coty Marine and their mismanaged, incompetent and disastrous gaslighting service.
We delivered our 6 month old boat to Coty for winter storage in Oct 2022. What we ended up with when we came to pick it up this April was a damaged, ill cared for, incompletely serviced boat. And every time Coty attempts to do the work that was supposed to be done with the spring commission they damage or break something else. They dropped the anchor on the top of our boat and damaged the gelcoat and left it like that without even telling us. We had to point it out when we came to pick it up- who does that ?!?! They replaced two screws in a 4 screw hinge with two flat head screws instead of the correct round head screws that were clearly there to begin with! Again it's a brand new boat! Not something you bought off of Craig's list that's 25 years old and your patching it up with glue, tape and whatever you can find- like mismatched screws!!!
The list of screw ups goes on and on...
It's like a comedy of error as if we left our new beautiful, pristine boat with the 3 Stooges... I'm can't list all the things they have done wrong. But their complete utter disregard for their customers and careless reckless manner in which they they handle peoples boats is despicable. While we were there we saw them hit another customers new boat with their fork lift and not even go inspect to look for damage.
We showed up unannounced at Coty after they failed for over a month to get our boat serviced, get the damage they caused fixed and get our boat in the water for the season! What we found was disgusting and enraging.
Coty picked up our boat after 6 failed attempts back and forth at servicing it correctly. We had gotten our boat finally back home only to try to take it out out for the first time this season to find that it wouldn't start!!! Joe had to come jump start the boat and drive it back to Marina ! When they got the boat to their Marina and took it out of the water they never bothered to rinse it off. They allowed the boat to sit out covered with salt inside and out! Our boat has never had salt water sitting on it for more then 5 minutes. We put the boat on a lift and the minute it comes out of the water it's rinsed and washed off!
The boat was thick with pollen all over it. The sea deck was barraged with dirty, disgusting greasy shoe prints! Who does that ?!?! Who treats a customers new boat like this?!?! Our boat looked like a piece of garbage.
We take pride and care in our boat and in 2 minutes Coty devalues and allows more wear and tear on the boat then we would in 5 years!!! We are so disheartened and disgusted and wish we had never bought our boat from Coty Marine. I know people read these reviews and think oh that's a one off - but this isn't. We never thought it would be us feeling this way when we bought the boat. But do yourself a favor don't buy a luxury item from Coty Marine, unless of course you don't mind that the people who take your money treat you and your boat like garbage! This isn't the review I want to be writing. What I want is someone who realizes that we spent a lot of our hard earned money on a luxury item and show the same care and consideration for that item as we the owner do. Sadly this is so far removed from what you will find at Coty. As of writing this on May 12, 2023 our boat is still sitting at Coty. We told them to just put it in the water and we are going to take it because we didn't want it there anymore. I'm trying to upload the pics of the damage and the disgusting dirty condition we found the boat when we showed up there yesterday, but the photos won't upload.
Coty refused to put the boat in the water. Probably because they haven't done the work that needs to be done to get the boat actually working! Honestly, besides getting stuck out on the water, this is every new boat owners worst nightmare! What a disappointing and disastrous start to our boating season. I've read all the other negative review here and unfortunately we have experienced the same. They also fraudulently charged our credit card for work they didn't do and without our knowledge or approval. read more