Pros + Staff are friendly and patient. When my puppy got her…read morefirst groom, she was difficult. PetSmart handled it well and up to three different groomers worked with her. Judith, the pet trainer, has been nothing but helpful as well. + Parking: I had no problem parking the many times that I went + Helpful tools: all across the store, there are supplies to help if your puppy makes a mess

My local pet shop. This is our quick stop for pet supplies…read more The Store This location is pretty clean and well kept. You will find the occasional puppy accident but that isn't the store's fault and they clean it up when they find it. The do have an area outside with poop bags and whatnot which is nice. They are pretty well stocked but don't have the selection of larger PetSmart stores. The Staff The staff here are awesome! The groomers, trainers and floor staff have all been great with us. The groomers have always taken great care of our dogs and we have never had an issue in the salon. As for training, we took one of our dogs their and it was a really good experience. There trainers are very knowledgeable and happy to help you out. The Selection There is a good selection of pet supplies here. They have isles of food and toys and treats. They can be a bit pricey but if you get stuff when it goes on sale you can get a good deal. Having a Pet Perks card helps with this as well. For the live animals they have a small selection of reptiles, birds, fish and rodents for sale. We have gotten several animals from here and have never had any health problems come up. They do have reptile feeders for a good price here but I find they don't last as long as the ones from reptile shops.

To start: The issue was resolved and I received a small refund, the customer service of the lady at…read morethe front desk (yes I know her name, no I will not be naming names) was a sweetheart as was the supervisor. I took my pet to get a groom. Which included a haircut, ear clean, nail trim and bath. I called a head of time to ensure that was what was included. I bring in my dog and the groomer seems very miserable and annoyed that we're even there. She says "what're we doing today" I was confused because on the online booking I stated what I wanted (keep in mind this is my first time taking him to get groomed so I'm unfamiliar as to what to ask for and assumed the groomer just looks at the dog and knows... I was wrong) I then told her whatever the package included. She told me okay see you in an hour. I go on my way and 1.5 hour later I walk in and pay over 70$. I see my dog and he's the same length around and still wet. The groomer explains "he wouldn't stay still for anything, he didn't listen to my commands, and I couldn't do anything" I wasn't shocked as my dog is an anxious pet. I spoke with the front desk lady to explain to her how disappointed I was about my experience with Ruffins and she told me a supervisor would call me back as soon as she can. I Left irritated, I received a-call the next day from the groomer.. . She explained to me that she couldn't do anything on him due to the safety of my dog. That's fine, why was I still charged for the whole service 73.50$ and why was he late coming out if he didn't get groomed? She then starts to claim that they charge per time taken on the dogs. I then repeated myself and said "okay so it took 1.5 to bath my dog? And he didn't get groomed" I should have been called the minute you knew he wasn't able to get groomed. After the convo the actual supervisor called me and apologized and offered me a refund of the haircut. I went to pick up the refund today and it was $17.00.... So I guess the bath costed over $55.00. Such a waste of money and time coming to this place to get groomed. The customer service from the supervisor and front desk was great. The groomer; absolutely not. I do not recommend coming here to get your pet groomed.

Have been taking my dogs to Ruffin's for grooming for years. The groomers handle my dogs with…read morecare & compassion. My dogs love going in. The store staff is knowledgeable about their food and products, always very helpful.

We have 2 Alaskan Malamutes from here. One is a female born 11/03/2014, and a male from the last…read morelitter they produced before retiring in a boy born 7/9/2016. Please reach out to me if our fur babies are related! My email is shanleyclark@gmail.com.

Best dogs ever, my Peppercorn is of the Princess litter, and she is my everything. Thank you for…read moremaking my world complete.

We brought our very old dog here when he had a medical emergency. We felt comfortable with their…read morerecommendations to euthanize our boy. They were caring and supportive and walked us through every step of the process. I feel lucky and grateful to have taken him there.

These people have no idea how to do their jobs, and zero interest in doing them…read more Expect a ton of mistakes, so you'll have to check every letter and number yourself. They can't complete the simplest task without you coming back over and over to fix it. Don't expect an apology, even with proof of their incompetence; they'll just be rude and uncooperative. They have zero knowledge and provide no support, but they will milk your wallet like a cow. If that sounds great to you and you need more drama in your life, go ahead and spice it up with the St. Catharines Animal Clinic at 277 Welland Ave! Hey, maybe they're just bigots and will be nice to you if you're having the right... background, but that's not for me to know.

I have used Heartland Niagara Animal Hospital in the past and find them to be VERY pushy,…read moreaggressive and constantly trying to upsell, very high pressure. Every time I leave there, I feel my pet is not in their best interest, but the almighty dollar is.

Today, everything changed. Since my last update on March 7 -- Yogi Bear did it…read more No fight. No panic. Just one quiet growl -- a warning, not a war. We walked into the vet's office at 10:57 AM. By 11:05, it was over. Eight minutes. That's all it took. Introductions. A short wait. Shaving his leg. Drawing blood. Holding pressure. Done. And not a drop of sedation. For the first time in seven years, Yogi wasn't drugged, restrained, or forced to shove his head through a hole in a wall just to get care. Seven years. That's how long it took for someone to finally see him for who he is -- not just a "reactive dog," but a soul worth the time, the patience, and the respect. If you pour your heart into your dog and your vet doesn't match that commitment -- leave. For four years, I stayed with a vet who left me gutted and ashamed after every visit, and Yogi traumatized. I begged for help, tried to make it work. And every "no" from another clinic after that made it feel hopeless. Then I took a gamble -- a vet two hours away. That one decision changed everything. I hope no one else has to fight this long just to find someone who cares enough to try. And I hope every visit from here on brings me to tears -- not from fear, but from finally witnessing what Yogi always deserved. This is what happens when love meets the right hands.

Contrary to earlier review, we think the world of this place. Staff treat our dog like royalty…read more They resolve any issues professionally. We are always greeted warmly at the counter, and our dog runs inside enthusiastically every time. Admittedly, we are regulars here, but I have never seen another customer treated rudely as earlier poster related. Highly recommended for dog grooming, and doggie daycare by new owner, Maelle.

Incredibly rude woman runs this shop, treated me like a child. When I asked a question about…read morebreeding, she must have thought was stupid, cuz she said, "well, its a good thing you're pretty". Well, Im not stupid either, and the tone changed when I asked what exactly she meant by that. I don't think they let my dog out to pee or gave her any water as she drank a whole bowl when she got home. They had her for 8 hours!! Poor service, dog not treated well... Go somewhere else.

I have had nothing but positive interactions with this organization…read more They are thorough and clearly put the dogs first. Whether you want to foster or adopt, there is a vigorous process to make sure it's a suitable match. There is no application fee and adoption fees are reasonable.

Fur Warriors is run by smart, experienced, and incredibly compassionate people who always put dogs…read morefirst no matter the cost. This rescue doesn't just talk the talk they take real action and have saved countless animal lives, often going above and beyond when no one else would. One story that really stuck with me was about a puppy named Peaches, who went viral after suffering abuse from an owner. Fur Warriors didn't just step in, they took action, got the abuser arrested, and saved that sweet pup. That level of commitment, bravery, and follow-through deserves serious respect. They spend thousands from their own pockets to make sure these dogs get the medical care and safety they need because they're not backed by government funding and rely solely on public donations. And let's be honest: how many people actually donate enough to cover those massive vet bills? Despite that, they never stop fighting for the animals. I truly don't believe the negative reviews. You can't fairly criticize a rescue doing such emotionally and financially demanding work when they're literally saving lives every single day. It just goes to show they're doing it out of pure love and dedication. Fur Warriors are true heroes in the eyes of so many of us!! They deserve nothing but respect, gratitude, and support for everything they do. They are the real deal heroes with hearts of gold. Thank you Ashley and Team for everything you guys do.

On July 21st we adopted a scrawny looking little 4 lb female brown and black tabby named Dela, who…read morelooked like she needed some TLC and peace and quiet. She apparently hadn't had a lot of interaction with people, (or people who were kind to her), tended to hiss and lash out a lot. Patience and love have had an effect, and she is starting to warm up to us as we gain her trust. The biggest problem was her sensitive stomach, since she would wolf down her food and then upchuck everything. I have found that Purina One, hairball formula is helping, and I also bought an automatic cat feeder that dispenses about 8 grams of food 5 times a day, plus I give her one 80 gram can of wet food in the AM. Seems to be working! She has put on some weight, and her coat is looking beautiful and fluffy and shiny. Hard to tell it's the same cat my Grandson says. Dela is coming along nicely, and even though at times she is hard to love, we love her just the same. I commend the Humane Society of Welland for helping animals like Dela and others, and I am glad I could find this little cat there. We live in Welland ON

The Welland Humane Society is ridiculous. Today my mother and I brought a stray cat that we've been…read moretaking care of in to check if he had a micro chip and if he was fixed, but once we were there one of the girls checked him for the micro chip then when they found none she took him from my arms (pulled him actually) and brought him to the back room we had told them that one of are good friends were interested in given him a permanent home with them and that we'd like to keep him with us tell we know for sure. The girl at the counter that was already being really rude then told us that they were keeping him because we have no right to him because he is a stray. We had called prior to going and we were told that we can bring him in to get check and then bring him back home but apparently not because they took it just like that. moral of the story: The workers are really rude (and treat you like an idiot) And they might just steal your cat. if you have a stray and want it to be checked for a micro chip bring it to your vet not the humane society!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!