Yesterday they called and informed my husband that they would arrive at the marina to fill his boss's yacht at noon. He was out running errands when they called, so he dropped everything and ran to the boat. He waited there for 7 hours!!! He called them several times to ask where they were and they finally answered at 7PM to say that they would come to the marina at noon today. This morning when he was getting ready for work (8AM), they called to inform him that they were at the marina and going to leave soon so they needed to access the boat without him on it.
This is the worst customer service ever!!!! I will be sharing our experience on every review site. I hope it will help them to either develop a sense of respect for the valuable time of their customers, or warn people to stay away from such a rude business! read more