I made a Yelp account just so I could review this... Not only did I have to wait 10 mins to be served (despite the fact I was at the front of the line and they had 5 members of staff behind the counter) they got my coffee order wrong and the coffee tasted awful! I normally love Costa, never had any problems with the place before in any other location and really enjoy their coffee- however, today was exceptionally bad service and especially bad coffee. I requested a caramel cappuccino (they charge 40p extra for syrup shots) and I received a skinny cappuccino which was not blended properly and had an extremely bitter aftertaste. I was very disappointed. On top of all that I was late for my train, having waited for my overcharged and poorly made coffee for an extra 10 mins (a total of 20 mins waiting in the queue) and therefore I missed my train home and was sat with this horrible coffee which I didn't order and no where to go... I should have just gone to Starbucks like I originally planned! Don't go here, the service is terrible, the staff are incompetent and clueless and the coffee is abysmal. To avoid disappointment, please turn in the direction of Starbucks. read more