I visited Costa Coffee at the weekend. There were 4 "baristas" behind the counter - it was not busy. None of them smiled, and the one who took my order was surly and did not look at me at all whilst I gave him my order. When my tray was ready to take to the table, I had my hands full so went to put my things down before going back to the counter - the one who took my order shouted "hey, come and collect your coffee"...I indicated that I was going to put my stuff down first and one of the guys mimicked my actions. Later a young Mum was trying to do the same and all 4 of them watched her struggle.
The tables were dirty and the only redeeming feature of this Costa outlet is the coffee is good.
Come on Costa - get some decent customer service in your outlets...you have a lot to learn. I won't be returning - Starbucks help - open up in Llandudno!!! read more