Terrible service at this Costa. My second visit to give them the benefit of the doubt however despite not being busy the staff seem reluctant to engage with the customers and eventually we were begrudgingly served. We then had to find a table that had been cleared, plenty of empty tables but very few had been cleared or cleaned. There is a general grubiness about the place, the carpets were dirty and full of crumbs. There are only 2 toilets both unisex, the one I used out of sheer desperation had water (hopefully ) on the floor as well as toilet paper. It wasn't clean and my daughter refused to use it. Given the size of the cafe which is large, the cubicle was minute, barely room to move and I am a skinny 5ft 3. Overall bad experience, certainly the worst Costa I have visited and with a sparklingly clean new Starbucks opening up the road, we won't be making the mistake at stopping at this Costa again! read more