Me and my fiancée needed to look for reasonable full coverage for her car... Let me tell you! I was searching around asked couple places before touching base with this location. It didn't work out but it opened a positive door for us with this place! We had got in contact with Nately Vera and she is the beyond....... best and knowledgeable on any questions that you would have! God blessed her my Fiancée has full coverage! If only I can rate as a peRfect 10 stars all the wayy! Thank you again and much appreciated! Great location and great staff beyond and above! Btw she our new go too, for insurance now years and years down the line read more

Justin Jones was an amazing help and made everything fast, easy, and comfortable. Thank you!!

Angel Murillo was very helpful and found us a reasonably price auto insurance. He was patient and answered all my question. I would recommend him to anyone who is looking for a fair deal. read more

Iris Sanchez was very helpful, kind, and professional. Thankful she took my call. Unfortunately every time I've had to call regarding my policy I get hung up on at least twice. Seems like most people here don't want to do their job, please fire them. read more

Scammers !! They charge you $200 in broker fees. Find you the worst case 3rd party insurance . Plus on top of that, they lie saying they speak to people you know well that they sent them your info and that how I fell into their web and got insurance! Monique Jordan is the worst rep to work with in this office. at the min i called to cancel my policy, they mentioned I would have too go in person to get that dealt with at any branch office, and I asked well what's the nearest me, she basically told me to google it myself in other words to go f myself!!! What a bitch! Don't do business here people! They're not polite when you cancel policies or they know they're about to loose money !! Is that any way to treat people ???ask yourselves that question read more

Thank you Stephanie at the North Highlands location for helping me! She's great at her job. She made sure to take the time to customize my auto insurance, and yet she was very quick and efficient at the same time. It was a fast, pleasant experience and would recommend her highly to ANYONE looking for auto insurance. Stephanie made my day so pleasant by being helpful and knowledgeable with my auto insurance needs. Before I knew it, I was able to cross this to-do off my list. Thank you again! read more

Definitely the best help I've received over the phone. Tuan really went above and beyond with everything he did. Thank you so much for even helping me get my price down I really appreciate you read more

This is my favorite spot to go to get insurance. I dont know who is in charge of the hiring at this location but they got a winning team. I was recently helped by Angela to get squared away on my SR22. I was welcomed warmly treated with respect and helped by proficient brokers. When i left i called two other people who i happen to know were shopping for insurance and sent them to Cost U Less North Highlands. One of them has since purchased his insurance and thanked me for the hookup. Its not always what you do but how you do it. Thanks again Angela Lowney read more

Went in yesterday after work and the customer service was great. Tuan, my agent, found me a quote that i absolutely love and was every affordable. He didn't up sale me anything else and gave me different options that i could choose from. He had me in and out within minutes and was every helpful. I should have contacted them earlier for a quote because we got right to the point and they match all the other deals i was given and they even beat the cheapest. I will definitely stay with them as long as i drive my vehicle. thank you Cost-u-less. read more

Very helpful. Tuan helped us get affordable insurance. He was very friendly and gave us options to choose from. Recommend this insurance if you're in a tight spot and need affordable car insurance. He also informed us about other services they offer like renters insurance and identity theft protection. read more

I had a great experience working with Nataly. She was very friendly and patient answering all my questions about non-owners and getting insurance with an sr-22. She helped me get affordable coverage for my new car! Would recommend for someone looking for affordable options. read more

Well I just got an email saying my review here was deleted so I'm doing another one.... My fiancé and I came to this company for help finding auto insurance they recommended Stone wood insurance you can go onto their Yelp to see their reviews I put one up too but they were absolutely terrible I stayed with them for 3 months each month my payment went up about $10. And after speaking to managers they couldn't tell me why it went up just said this is what it is. So I called Cost-U-Less for help because they were the ones who recommended them. They said we have absolutely nothing to do with this and we can't help you. I paid them $100 just in broker fees for a middle man that just screwed me over. DO NOT TRUST THIS COMPANY OR THE COMPANIES THEY RECOMMEND!!! read more

My first time getting insurance as a new driver and they were able to help me out with a pretty low quote. Staff is really friendly here, would recommend getting insurance here if you're a new driver. read more

I have been a costuless customer for a while now and tamara guth the branch manager in the north highlands office has always went above and beyond ensuring my insurance needs are taken care of. She is Thorough yet fast and I would recommend anyone to get insurance with her. Ryan Boyd read more

Came in a couple days ago and I got helped by antonio. He was very helpful and nice and he made the process a lot easier. I would recommend this insurance and this location. read more

Friendly staff. Willing to work with me during a difficult time. Love this office! I come across town just to come to this location. They actually CARE about their customers.!! -ashley :) read more

This place was amazing the branch manager Tuan Le was great with his customer service was thru the roof. he was very positive understanding and down to earth stop in come talk to the guy and you will feel @ Home. read more

After visiting the office in North highlands I was extremely impressed with the amazing customer service Tamara provided me with. Her customer service alone convinced me to do business with them. She was very knowledgeable and professional. I would definitely recommend costuless to anyone looking to save money on car insurance! read more

Highly recommend coming here for insurance. If you think you might be paying to high stop by for a free quote. Tamara was able to save me money. 5 stars. read more

I was amazed by the amazing service I received at this location. Right once I walked in I was acknowledged, and sat right down with a lady the name of Tamara. She helped me shop around and saved me a lot of money compared to my last insurance company!! She also was able to help give me quotes on a new car im planning on getting which I will be coming back to cost u less for my next vehicle due to the great service read more

This is the most shady company I have ever encountered. After being taken for a "down payment" which is a hidden broker fee they told me my down payment is non refundable where it never states that EVER in their lame contract. Their customer service is the worst Ive by far ever come across. this company is a joke. you have been warned!!!! read more

I would give them less than 1 star but that's not possible on this app. I purchased car insurance from them on June 6. They told me that it covers first and last months bill. I went on vacation and when i came bk i had a letter in my mailbox stating that my policy had been cancelled for non-payment. I called to find out why and they stayed at that my first month's bill was due on the 24th of June. I said that's not possible because I just got the policy on the 6th of June so my first bill I was told was not due until July 6th. They told me that that was inaccurate information and that was their company I had to pay a bill in 2 weeks and therefore they cancelled my policy and I had to pay a reinstatement fee of way more money than what I paid to start the policy. When i tried to complain about this, they told me that this was accurate and they apologized for misinforming me bt they will not offer a refund. So now i have to file a small claims court case tomorrow. Smh.. read more

This has to be the least professional company I have ever dealt with and it's on the verge of a scam and I will explain why. So I went in to this office and they had no customers except me so they weren't in a rush and it took them a while to get me decent insurance at best which I am fine with waiting if the job is done right. When I walked in I made it clear I have a Lien Holder and they need to be in the insurance policy and the agent I had made it clear that would be done and that they would contact my Lien Holder and I wouldn't need to worry about. I paid a 200 dollar broker fee for them to just do their job of finding me insurance and doing there job which they failed to do. If you promise that I don't need to worry about contacting the Lien Holder and that they have it all covered I expect it to be done for 200 dollars. I realized in my email my Lien Holder was emailing me that I don't have insurance and that was after I got insurance through this broker. This a MASSIVE problem because if you don't have a Lien Holder under the policy name and have them know that you have car insurance they can add thousands of dollars to your initial loan and keep adding a more so if I didn't notice these emails it could have put me into debt and that's all because I trusted this broker that charged me 200 dollars to do their job and they failed. So I wouldn't be writing this review if I could just call them and have them fix their mistake promptly but the fact is they couldn't even do that. I called the exact office I got the policy at which is the north highlands location and they instead of fixing their mistake didn't bother and transferred me without an apology. I was transferred THREE times and was on hold for over 45 minutes to have a simple problem resolved when the broker who I paid solid money couldn't even be bothered to do it. I shouldn't be charged 200 dollars when they can't even do the job and who knows I will update if more problems occur which I am expecting because based on how poorly this broker did their job I wouldn't be amazed if something else went wrong and that over 45 minute call wasn't enough. Do not play with car insurance, have a proper place help you not this place and don't say I didn't warn you if something happens after you come to this place. read more