I have been shopping at the Twin Falls store for over 10 years. every time I'm out of town and need to pick up color, shampoo and conditioner, or any of the products I love. When I have to go to a different location I cringe at the thought and often am frustrated and disappointed when I leave. Karla, (the manager) and the girls in the Twin Falls store have set the standard of excellent customer service so high it's impossible for others to come close . Just a few of the things that stand out include but aren't limited too. When you walk through the door they greet you with a smile and hello, ask about your family and how you are if there is anything they can help with as they walk up to you . Never have they yelled from the other end of the store. They know the products, and can answer questions about them, including the stuff that just arrived. I often go in just to see what is new. Several times I have been right to the wire to pick something up, and I called and said I'm 5 mins away and they say no problem we will wait. They genuinely care about their customers. I have been in the stores in Nampa, Meridian, Idaho falls, and most recently in Rockaway, NJ. I have had one store be irritated that we had children w us, and said don't put them down or let them touch anything. We have had just down right rude, annoyed to answer questions while they text, roll their eyes as if we were stupid when we asked for a product she clearly thought was right in front of us. On 2 occasions been followed around the store (no greeting mind you) as though we were going to put a gallon of shampoo down the leg of my skinny jeans, and stuff our rear pockets nail polish. Being nice should not have to be a project, and the girls in Twin are proof of that. They set the standard, we could order on line but don't because the girls in Twin know their stuff and like being there. read more