Ageless is taking advantage of the current COVID-19 situation by not having any staff answer the…read morephone. And you cannot leave a voicemail. Any concerns, to include billing and scheduling, have to be addressed through their patient portal. If you're not set up for that, or if the technology is difficult for you, I guess you're out of luck because of their desire for the almighty profit. Also, they indicated that I was 30 days overdue on a bill, but after calling insurance, Insurance said that Ageless never sent the invoice to them. They said they would gladly pay once they receive the invoice. And to add insult to injury, they added a finance charge to another the first invoice they sent me.

Do yourself a favor and find a privately practicing massage therapist instead of this sham. The…read more"manager" simply got her role because she married the owner- she knows absolutely nothing about being a massage therapist, esthetician or manicurist. You can expect a 3 minute "intake" (this is where the therapist is SUPPOSED to learn about your medical history, medications and current physical/mental state in order to develop a custom treatment plan and keep YOU safe... The management in this spa couldn't care less about your safety or you as a person in general. You are simply a wallet with legs that they're looking to gather their fee from and hustle through the turnstile.) Staff turnover is rampant- as is client turnover. I've been there several times- then found a REAL therapist who actually cares about their clients and listens to my needs- not someone who spends 3 minutes pretending to listen and then does as they please. No good massage therapists work here any longer than they have to- mainly because you can't work here AND care about your clients/give them the quality they're paying their hard earned money for. This place is a joke... Trying to make a place APPEAR nice in no way means that the management OR staff are caring or competent... Each time I had a different therapist, and yet the massages were all the same (way too rough- I felt like I'd been hit with a bag of rocks for several days afterward each time and had my muscles forcefully "cracked" with deep elbow strokes despite informing the therapist that I DON'T LIKE FEELING BEAT UP AFTER A SESSION). The therapist told me herself that she "loves really digging in there and getting at those muscles". Again, despite my requests to both the reception staff AND the massage therapists, only one actually listened- and, like all the good caring ones, she left and opened her own practice less than a year later (which, incidentally, is how it usually works out. Good therapists just plain don't stay here more than a year). They also employ therapists that can't even pass their State Board Exams- and have them working the front desk and giving people recommendations on treatments, products, which therapists are "good"... WHY would they continue to employ people who prove themselves to be incompetent & ignorant in the most obvious & formal way possible?? Because they can't keep good help, and because no decent massage therapist wants to work there. If you like paying your hard-earned dollars to be ignored, beat up, and generally receive bottom-of-the-barrel "service", this is the pit for you!