First off, I need to explain that I have a graduate degree in health care executive administration…read morefrom one of USA's top universities, with about 17 years of experience in the hospital field. so the below review is not coming from someone who is not familiar with hospitals and emergency department operations. I've worked both in emergency ambulance services, as well as the hospital side of things. I'm giving this a 3-star review for lack of a better opinion. I come to HK multiple times a year for business and this time I happened to get sick with a lung infection, and suddenly in the middle of the night I lost my ability to speak and started coughing vehemently. Looked up emergency services and this was one of the closest. It's a huge hospital and the facilities are pretty clean. But the emergency department nurse told me there's a wait time of AT LEAST 8 hours. That's really the longest I've seen someone have to wait. I understand an emergency department needs to triage, and yes, of course there were cases that were more critical than me. But I also expect a public hospital to be staffed well enough to not have patients waiting for over an hour or two. The nurse suggested that I try a private hospital, which I did, not wanting to wait (at least) 8 hours and miss my next day's business meetings. So I took her advise, and waited about 10 minutes at a private hospital close by, got examined for less than 5 minutes from the on-duty physician, and was on my way out of there with medicine in hand (antibiotics, cough medicine, and masks to avoid getting others sick) in under 1hr. I'm sure having a couple additional on-duty physicians to take care of cases that are quick and simple will go a long way to quickly solve this issue.

I have always wanted to jump on the Chinese Medicine bandwagon but never had the dedication nor…read morepatience for it. As a result I've come across quite a few places and have always found their business structure to be quite interesting. This place is a non-profit clinic and run just like a hospital outpatient. You would make an appointment, arrive and sit in the public wait area to watch some TV. The tv screens also have your booking number that would direct you to a doctor's office. Once in the doctor's office he would examine you, and enter the diagnosis and prescription in a computer which gets sent directly to the pharmacy. The doctor would also ask if you prefer boiled medicine or powder which you can mix with hot water at home. You would then return to the wait area to wait for the medicine and the typed out prescription so you can replicate it at your preferred pharmacist. This is definitely a more efficient method than many of the Chinese doctors I used to go. I highly recommend this to anyone who wants to try Chinese meds for the first time. This concept of this clinic is actually very interesting, and the fees are not prohibitively expensive, however, the location is just way too far for me.

Well this review is for the maternity ward in QMH. So this…read moreis where I delivered my first baby. In terms of cleanliness, hygiene, and skill, hands down they've got all bases and more covered. They don't look fancy at all but, they are sanitary inside the wards and keep it very clean and safe. For skills- since this is a teaching hospital, they are 2nd or 3rd best in all the world. ( I got this info by word of mouth - check into it yourself ) If you decided to give birth at Matilda, but something goes wrong, you send up at Queen Mary Anyway. This is because the private hospitals don't have the materials to deal with such situations. Now, in my opinion, the bedside manner is just awful. Every exam is so "routine" for them that you are just a number. So when you go to appointments, have your list of questions, and be ready to take quick mental notes or make chicken scratch on paper. But if you go in there knowing this, and politely but firmly tell them your way, they will be fine - usually. Most doctors and nurses speak great English. Some, not so much. So find someone to communicate with well. Some doctors are nicer than others. Getting them on the phone is horrible. Just visit. You will NOT have the same doctor each time so get yourself a private doctor or midwife for piece of mind. The labour ward is horrible. Women moaning due to contractions - 8 beds per space separated by curtains. It's not horrible in terms of care. To me, it's horrible because you're there alone without your friends or company to help you cope. You can't move to the delivery ward until 3cm dilation. The delivery ward is efficient. You finish your dialation and you have a baby. My delivery doctor was like "Don't touch my towels" LOL Post maternity ward is what I like best. You may have too many people in the room but the food is better, and you feel much better after labour and delivery. It's like the labour ward in terms of set up. You are expected to take care of your own child so you are "bedded -in" with your baby unless there's a medical reason that he should be in the nursery. So in this ward, there is almost always a baby crying somewhere. You stay here for 3 days after. Anyway, that's generally how the maternity ward works at QMH. Lastly, if you have no complications, you pay 300HKD to deliver here. That's. It.

I'm front out of town and needed some help ASAP. Thankfully Dr Michael Cheng was able to see me…read morewithin thirty minutes. Not only was he professional, logical, and easy to understand; he efficiently helped my situation, and now I get to go back to my vacation! Thank you

I had planned a relaxing day for me and my sister. We had some breakouts from the humid Hong Kong…read moreweather and wanted to get facials. The ladies were nice but they kept trying to upsell us to laser treatments. We are from the U.S. and we did not want to get laser treatments in a foreign country. Despite telling them this 3 times, they persisted with the upsell. Finally, we convinced them to stick with facials, which was about the same price, but that was already stressful. They took us into a room with 2 beds. Throughout the treatment, the technicians kept mentioning how bad our skin was. Uh, we get it. That's why we're here. My technician was a bit rough with products and then spent 2 minutes on extractions. Then, they slapped on a mask that felt like a cheap $2 Tony Moly mask and left us there for 20-minutes. For their extravagant prices, I expected more personal attention and better products. It felt like they were mad that we didn't go with lasers. Right after, my skin looked the same. The next day, I looked terrible. It was a sunken look that I hadn't had since college days. I looked like I hadn't slept in 48 hours, even though I got a full night of rest. I was really disappointed in the treatments. The facilities are clean and they offer good tea, but I won't be back.