I've been with 717 for close to 30 years. I trust them very much. I've never had an issue with…read moreanyone there nor with their service. I will not bank anywhere else.

Absolutely Horrible. Worst bank in the USA. Worse than Chase or BofA…read more They fail to assist in any way regards to sensitive accounts. Deliberately leave you in the dark. They'll act helpful and understanding in person then a complete 180 over the phone. Will lie about your own information, and falsely accuse and say you never went back to the bank to deliver a court document when there are cameras in the bank as well as the courthouse and I have a receipt. They will say you never signed something you did. I asked after I signed if there was anything else, then 6 MONTHS LATER they backtrack and it was as if they acted like we came from different universe from each other. Like somehow me driving 1400 miles just for a document signature never happened. All of that just to find out over the phone by Ted Lance that he could've emailed the court to get the document instead of me driving 700 miles up there and another back to my out of state residence. So they verbally attacked and accused me of never being there when I was on top of the fact that had they used their brains to communicate I didn't even have to drive over 700 miles to begin with! They create more work and waste my time. Will say you have 2 different account numbers, go back and forth from things they said and no idea what they are doing. They act as if they're too important to be bothered to communicate between their departments regarding your account, you're being paid to do a job and you can't be bothered to do the bare minimum of what you're employed to do!? Wow! Management is horrible, I ask to speak to manager over the phone because they sound confused and they apparently can't decide who the manager is either. It's like this bank is run by a bunch of diversity hires and zoomers and old geezers that can't be bothered. They give the run around. Despite talking to me for 20 minutes into a call, all of a sudden they need to verify my identity again? What??? After we discussed ALL my account information already?? what kind of security measure is that exactly!? Horrible. Good luck banking with them and having any life changes come up like a death in the family, adding/deleting an account member or any other situation, they'll treat you like you're a deadbeat criminal despite never once having a late payment (and even paying ahead) before the life change. They must think it's funny to mess with peoples lives, especially marginalized and less privileged people.