As a former CEU instructor, at the Cromwell, CT location, I was continuously met with poor management, lack of correspondence, insufficient HR processes and a lack of ethics/compliance. Those in administration lack the business acumen and soft skills to run a school efficiently and effectively.
On multiple occasions, students were provided with inaccurate or incomplete information regarding the workshop I led. On one occasion, when I addressed this situation to Sandra Cook, Program Director, the situation was rectified in a very leisurely, unprofessional and disgruntled manner . On a separate occasion, I was completely disregarded.
Additionally, the set standards that are implemented, or lack thereof, hinder students from being adequately prepared for success in the field. Not only is this disheartening, but it is unjust. While improvement and change are within reach, individuals in positions of authority are lacking in the necessary skills and genuine concern to do so.
As the Director of Education, Corporate Offices, Rob Black has failed on numerous occasions to abide by and follow up with the duties assigned to him. He does not follow the policies implemented and he lacks the benevolence to do so. After not receiving any assistance from Rob, I called the corporate office with an attempt to receive contact information of the President of school, in which I was denied that information. After many emails sent, and phone calls made, I received my first check 4 months late, not by Rob, but his colleague. Concerning my final payment, I reached out to Rob requesting that my payment is sent, but he disregarded my inquiries and request entirely. Instead, he attempted to undermine and pacify me. He simultaneously changed the subject, and proceeded to disregard me, again. In the email thread, two colleagues and the accounts payable department were cc'd yet none took initiative to address this recurring issue. To receive my final payment, I had to file a complaint with the United States Department of Labor.
Based on Google reviews, there seems to be a reoccurring problem where students aren't refunded for the CEU workshops, dating back at minimum 2 years, in multiple Cortiva Institute / Hollywood Beauty of Careers locations. Despite there being many negative reviews, for years, the "owner" replies with a generic , fawning , copy and paste message every time . This directly coincides with my experience - poor communication and an overall lack of desire to solve the copious amount of problems that are continually being addressed by students and employees.
Although I enjoyed educating the students, I find the management of Cortiva Institute / Hollywood Institute of Beauty and Careers to be unacceptable and shameful read more