I was expecting something great, but was disappointed. I went to two locations in Milan and both…read morewere just so/so. The selection is not great and the cost is much higher than the outlets at Serravale and Fidenza Village. Not worth the trouble.

Great store and great selection!!! I have enjoyed several…read morepieces of clothes!! Definitely will return

I bought a pair of designers pants, all the back is already ruined and looks like it has been used…read morefor 2 years. I demand a refund for this pants.

A great spot for affordable, designer clothing. However, be sure you are paying attention as there…read moreare a few counterfeit products throughout.

When in Milan.... We wait in line in the ugly heat August summer for a Goyard bag! why? Cause the…read morepeople who get it, just gets it.. who am I kidding we are irresponsible adults with our money. Rich people won't be caught standing in this line, in this summer heat. The perception of me being boujie is I love certain designer things. I wanted a Goyard bag because I was sick of my neverfull, everyone has it. Little did I know these girls all thought the same in line... HAHA!! If you know Goyard, it is one of the brands that make themselves very exclusive. You can only purchase them in store, they will not ship, nor will you know their price until you physically go in a brick and mortar. They have locations in the US, none in Hawaii. You are also limited to only buy 4 a year! The staff and service was amazing. The staff came by the line to hand out green umbrella and asked which item we had in mind to check stock. This why you aren't wasting your time if you wanted a specific item. I ended up waiting for 1 hr with my portable fan, I never travel without this, it's a life saver in humid conditions. When I got in the store, it was tiny fits 8-10 customers plus 8 workers. My sales associate told me today the line is a little shorter sometimes people wait 2hrs minimum. WHAT!!!! 1hr was bad already but 2hrs! At first I wanted a cross body and I really was set on the An jou mini tote. Asked the sales associate about white Belvedere and cap-vert. They only had red and blue in cap-vert, I tried on the red and my assigned sales associate he was so honest, he said girl that does not match you. Don't waste your money on that color or the style. Now that I LOVE you for being so honest and not just telling me to buy it. America would never do this, most lie to get you to just buy. More reasons to love Italians. I was set on white and he told me the mini an jou is very popular, it's a true reversible tote. Inside was black leather and the outside was the Goyard canvas design. They didn't have white but they had black/brown, blue, green and red. Firstly he said red is not my color, green and blue are the popular colors right now but black/brown is easier to pair with everyday. I went with the classic color black/brown mini Anjou and got a little painted blue heart Goyard to look different. They do custom graffiti art on the bags, cost depends on the size. I also got the conti pouch in white because I was set on getting a white Goyard too. He said the conti pouch is a great pouch, bigger than most pouches. In my mind I was planning on making this bag a cross body! Lol 2 in one! Honest question, would I do this again? HELL NO! Did I get what I wanted? Yes. Do I regret it? Oh absolutely! I have been home for a few months and I lean more towards the conti pouch, the insert in place making a cross body was more of a go to when I go out for errands. It was more practical as a going out bag. I love my mini Anjou but it's more like a work/brunch/ girls date bag since it has no zipper. The insert helps hold my stuff in place. It does go over the shoulder. I do end up picking my bigger totes for work. If you want a Goyard, stand in line and get it! I had a good experience here. Milan is the shopping capital, a boujie girl heaven.

Line up starts at about 9:30am. Got to the store at about 11am and wait 45 mins to get in. There is…read morea store worker who comes out and asks you what you need to make sure they have in stock and you aren't waiting for no reason. Store let's in about 4-5 people max. Luckily for me they had everything I wanted. Sale rep was very helpful with my purchase. Will be going back soon!

It is A very large store in Milan with many floors to shop and lots more to choose from than we are…read moreused to in the States. We bought a few items - and would come back in next time we visit Milan. Enjoy.

I loved this brandy store, the clothes were adorable and it had many more options than other brandy…read moremelvilles I've been to. However, the staff was very rude. The girl in front of me got a tiny smudge of makeup on a shirt she was trying on. The staff publicly humiliated her and the girls working were very mean. They treated her like a prisoner the rest of the time with girls eyes on her even though she had ALREADY agreed many times to buy the shirt. I saw it happen, she was nice at first but after every staff member had eyes on her and we're following her around the store, she got very uncomfortable. Will not be returning here. Customer service is the most important part of any business. My two stars are simply for the clothes.

While my sister looked at shoes, I looked at the beautiful place settings…read more Interesting to see the displays of fine Prada china set up to entertain at the Galleria in Milan. Beautiful and unique. Just inside "window" shopping for me, but still a nice way to explore the extravagance of Milano.

Extremely disappointing experience with Prada online customer service and product care…read more I sent in a jacket for minor restoration, and it came back several sizes smaller, with bent zippers, damaged pockets, and torn fabric. A similar issue happened earlier with a Prada bag - returned with a completely different zipper pull than the original. (The bag was purchased in Milan, while the jacket was ordered online. I've also shopped at Prada stores in Munich and Paris, where I've received proper service) Throughout the jacket process, I spoke with multiple representatives, none of whom could help. Everyone just redirected me to the same email address, which rarely replies - and when it does, it's anonymous. Not once did I receive an apology. I have never received such poor and indifferent service from any brand - not even from companies whose products cost a fraction of Prada's. It feels like no one takes responsibility, and customer care is simply not a priority. I did receive a full refund, but resolving the jacket issue took nearly a year through the Italian consumer dispute office. Communication proved to be nearly impossible.

Poor customer service. Very rude to us and others coming in as if we're being an inconvenience…read more Attitudes of the sales reps should be checked and corrected as it is NOT ok. DO NOT RECOMMEND SHOPPING HERE. GO TO Paris to buy instead. Better service and respect there. I would give ZERO stars if I could.

Awful service. I wanted to check stock of a particular bag and they were rude about it. We left…read moreimmediately. Ido not recommend buying a bag or other products from a company who pigeonholes customers as their clientele or not their clientele.

The staff was fine, the café was good. Nothing bad to report. They closed the one down in New York…read morewhich was disappointing; so I came here to Milano. It's more so like a store/arboretum in terms of store set up and decor.