absolutely poor customer service. agreed for pickup during coming week - they would call first…read more they never called and when I called in the guy was VERY rude on the phone.

Absolutely terrible customer service. I picked up my mower on Friday from getting work done…read moreincluding sharping the blades. Saturday morning one of the first lawns that we cut the one blade came loose resulting in the blade and bolt being bent. My guys had to pick up a new one from Jacks Small Engines as a result. When I brought it to the shop's attention the women try's telling me it's from my guys hitting something and bolts don't randomly come loose and they use impacts. At first she tried telling me that the blade didn't even look like it was sharpened... well if it didn't look sharpened why did I get charged? I was told I can't prove they didn't tight the bolt and they can't prove I hit something. If the blade hit something the blade would have damage on the cutting piece and not just a random bend. The bolt wasn't tighten so it dropped out of the deck and got stuck between the deck and ground. They gave me a blade bolt as "compensation" which didn't help since I had to buy a new one Saturday. All I wanted was a refund on the blades being sharpened since the one had to be replaced as a result of them not tightening the bolts adequately. They did not want to offer anything other than the bolt which wasn't even needed. Absolutely terrible customer service and I will advise everyone not to use them!!