Wells Fargo Advantage Funds receives 1 star as it is not possible to rate anyone lower than this on…read moreYelp despite the fact that it is deserved in this case. I have been trying to have electronic access restored for the past five days so that I may review my monthly statement. The first time I called, I was told that I would receive a form via email and that upon returning the form, I would regain access within 24 hours. After not having received the form, I telephoned the next day and subsequently received and returned the form. I called the following day (day 3) after still not being able to access their system and I was told that my form had been received, had been processed and it would take 24 hours for the system to update. The following day (day 4), after still not regaining access, I was told that the technician responsible for loading my information was sidetracked and hadn't completed the job, but that he would do so and that I would regain access later that day. They did call me, later in the day to indicate that the job had been completed and that I should have access. When I tried, the login failed. Upon calling back I was told that I would regain access within 24 hours, once the system was refreshed. I complained and was reassured that they would rush my case and that I would get a call back later in the day. It's 9pm and I am still waiting...My advise is to avoid this institution at all costs. I get the impression that the right hand doesn't know what the left hand is doing and they are not set up effectively handle simple customer requests. In my opinion, you are better off banking just about anywhere else other than Wells Fargo DISAdvantage Funds.

Update 2018 remind people Wells Fargo releases my loan money to a contractor who contacted them and…read moretold them the work was done when it really wasn't. Wells Fargo keeps telling me I let them release money but that is not true. 20k paid the the roofing company who did not complete the work. I want to make sure I keep everyone informed and I am being truthful on this post. I would not recommend a company that gives your money to a contractor because the contractor calls them and tells them he is complete. Have a great 2018

I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

Although I do not use a brick and mortar bank often, when I do I really appreciate going to this…read morebranch because of he outstanding service by Trevor. He is efficient, friendly, and most importantly knowledgeable. He makes me want to stay with B of A.

Thumbs up for Trevor Brooks, Senior BOA banker at the Cabot St., Beverly office. Trevor provided…read morethat much needed customer support and hand holding while I was stressed from the BOA Legal department which in my opinion improperly and perhaps illegally (unauthorized) froze one of my (17 yr old) checking accounts mid-July which was used to auto pay. The aforementioned account was an ordinary checking account, not a conservatorship account. I take copious notes, constructed a detailed documented timeline of this four week issue and was prepared to escalate the problem resolution as far as necessary. Although legal provided nothing in writing, my understanding is they wanted me to ask the court to change one word of the court Co-Conservator document from "And"to "or". Had not realized the account was frozen until notified of check which bounced and rejected auto pay both resulted in $$ penalties, one waived but the other cost me $100 (not happy). Only after Trevor escalated situation to his management, and I threatened to complain and escalate to both BOA management as well as four other avenues of escalation did the problem get resolved last Friday. Trevor called me late Friday and was even willing to keep the office open later if necessary in order that the account got closed and funds transferred. If not for Trevor, I would have transferred my four accounts (1 Trust, 1 Conservatorship, 2 ordinary checking) plus multiple CDs to Chase. As far as I'm concerned BOA owes me $100 and BOA Legal owes me an apology for all the unnecessary stress. Thank you again, Trevor.

I worked with MCU to obtain a HELOC loan. The rate was very competitive but most impressive was…read morethe speed & the flawless execution among all internal MCU departments to finalize the loan. From the initial contact with David Varno, Mortgage Specialist to Lynne Grenier, Sr. Loan Processor to Alexandra Gilberg, Branch Manager at the beautiful Peabody-Andover St. location, the professionalism was exceptional. My hats off to such a dynamic team. Thank you. Tom L.

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Andover Street location in Peabody offers an ATM, coin counting machine, and notary services.

Great place to go do business if you are a Beverly municipal employee. Teacher, police, fire or…read morecity worker! Lots of services offered!And good CD rates!

From the owner: We strive to offer financial services and support in an exceptional, caring, and professional…read moreenvironment to our most important asset - our valued members.

I have two accounts with Salem Five. A checking account and it gives me no interest. The second…read moreaccount is a savings account. The second one is called an Esavings account. I went to the Danvers branch and wanted to withdraw x amount for Christmas and was told I would have to pay a penalty for withdrawing x from my account. So x + x to get my money. I'm 80 years old and a veteran of the Vietnam war why do the banks do this to us. Protest about the bank.

I've never in all my years dealt with such a unreliable online banking. Locked out of your account…read moreat the drop of a hat forced to make new passwords that don't work once created. Sometimes the app does not let you log in and if you try too many times on the app you're kicked out and then have to call and wait for service and create a whole new password again.

Not one issue. They are always polite and very helpful with what ever asked, fast to. It works for…read moreme no complaints here!

Where to start. Do not do banking here:…read more 1. Will not reimburse fees. I've called and showed up in person about $20 fees for extra withdrawals from my savings account. They say it's a federal regulation but I'm pretty sure it isn't anymore? 2. Service sucks. I've been hung up on from the banking side, and I inquired about a mortgage with them only to have two of their mortgage lenders ghost me on two different occasions. 3. No notice of service changes. My contact info was up to date and they didn't tell me about the overdraft fees or that they were wholly changing my checking account type when I turn 24. Benefits and fees on it completely would change, they didn't feel the need to let me know! 4. The app barely works. Don't try to use this app abroad, it's hopeless. I have to enter my password every time and can't use Face ID. Inside the app it also barely works. As a high schooler I could build a better app. 6. Transaction times are very slow to see money when interacting with banks outside of Salem five. I often have to manually verify those under $1 amounts and it takes about an extra business day to move money from what I've noticed. 7. Savings account interest rates aren't competitive. They tried to sell me CDs which are nowhere near as liquid as a savings account. I was shocked they tried that. 8. General benefits aren't competitive like atm reimbursement fees, foreign transaction fees, etc. when I try to ask about these they can normally not help much and conflate the two. 9. This is not a cutting edge bank. They were super late to get the chip in 2016/2017, I've noticed the trend continues but my card does have a chip now. 10. ALL of these complaints are despite being a Salem Five customer for well over 10 years, and having my parents also be Salem five customers for well over 20 years. I don't know what it takes to earn professionalism and respect but loyalty and service certainly won't get you there. Pick a different bank, I know I am.

I was a Beverly Bank customer for decades and had nothing but good things to say about them (minus…read morethe really horrible user interface on their ATMs). Since they've been bought out by North Shore Bank, I've had a series of issues. The first was with my name, because when I opened my account back in the 1990s, I used the name I go by, not the one on my birth certificate. The next was with the software that links to my account to download transactions, which just stopped working over the summer. And now, the straw that broke the camel's back is that I keep getting locked out of my online accounts because they have poor "security" measures that mean any random person or automated attempt to log in can lock you out of your account if they don't fill in your security questions correctly. The ONLY way to unlock it is to contact customer service (instead of having some sort of reasonable backoff timeout that temporarily locks the account). They tell me that there's no way to turn this feature off, no way to whitelist certain institutions, etc. They just suggested that I stop using programs that do this (they mentioned Venmo as a common culprit, even though that's not my specific problem). This makes my account unusable.

I opened my checking/savings bank accounts here roughly 10 years ago. I've had nothing but issues…read morewith them. I've had MANY issues with overdraft fees--Charging hundreds of dollars in fees and being told there not much they can do about it--providing no options until complaints were made. Every branch offers a different level of customer service/satisfaction/expertise. They have a $1,000 maximum cap on transactions being made. I've gone out of state/country for vacations and have made local purchases for furniture, vehicle down payments etc. and had been declined because of said cap. I was told by several employees/managers that this is "their policy" and there was nothing they could do to permanently lift the cap. They only way I could get these purchases to go through was by calling them during normal business hours, having them wait on hold so they could lift the hold while the purchase was being made, then immediately reissuing the cap on my limits after hanging up our call...which I had to do on several occasions. THIS IS AN ABSOLUTE JOKE! They have a 10 transaction limit on purchases within a 24 hour period--again, this is a joke! So if you're like me and make several purchases on errand shopping, getting drinks/appetizers, etc. on a weekend--start counting your swipes! or you'll be embarrassed at the grocery store like I have with the "Sorry your card has been declined" pitiful walk off shame out of the store. I have many friends/family members that have had the exact same issues and have closed there accounts as a result. Needless to say, I made the same move and closed my accounts. What a massive headache over the years!--shame on me for sticking around so long. Bank here at the risk of your own hard earned money being slowly flushed down he drain.