It really depends who's working as far as customer service. My 1st time in last winter the…read moreemployees were helpful and awesome! I was in last week. I have a host of medical issues but because I do my best to dress nice, hide my large scars, leg brace and continuous glucose monitor and try to always be cheerful, most people are unaware. I am always on the lookout for a cute cane, comfortable foot braces and a shoe that won't make my feet scream from the neural damage but will also accommodate my various braces. I was waiting for one of the ladies to complete paperwork so I TRIED to look around the store. Apparently that's a huge no no. I am respectful, put things back exactly as they were, did not have a backpack or large bag. Not sure why I was treated poorly. I think it's because I didn't "look" sick. On that particular day I had gone days without food and was in a lot of pain. Of all places...a medical supply should learn not to judge a book by it's cover.

I first entered North Central Minnesota Medical Supply for a C-PAP fitting in July 2020, the week…read morebefore the governor of Minnesota issued a mask mandate due to Covid-19. (This business caters especially to elderly people and to people with breathing issues of all kinds.) The mask fitter took me to the back of the store and said "As an employee of North Central Minnesota Medical Supply I am not required to wear a mask. Do you want me to put one on?" Yes, I did! The mask fitter told me she was also a respiratory therapist, which I found hard to believe. While setting up my new C-PAP machine, the woman ran into difficulties and had to call other employees into the tiny room. They could not fix the first problem but tried to convince me that the machine would run fine even with the problem uncorrected. When the second problem was encountered, the other employees final gave up and brought in a new machine for me. Then the mask fitter fit me with a mask. But when I used it that night and for the next few weeks, it kept leaking and waking me up. So I returned to the business. The same mask fitter was there. After hearing my story she looked at me suspiciously and asked "Who fitted you with this mask?" I told her that she herself had. So she gave me a different size of the same model. I was able to get it to work at home, but I would wake up during the night with a sore ear, and by morning the bridge of my nose was painful to touch. I was loathe to go back into a business that had taken Covid-19 precautions so lightly and had an incompetent mask fitter, so I went to a different supplier of C-PAP equipment where they gave me three different models of mask to try and walked me through the fitting process by phone. I would not recommend North Central Minnesota Medical Supply to anyone.

Good selection and service Explained different choices for desired items with samples.friendly…read morehelp

I've left several messages for them to give estimate for a wheelchair ramp...I don understand why…read morethey won't/don't call me back. this has been going on about 3 weeks now. Horrible customer service!!!

I used this company to order a breast pump because I was under the impression my insurance would…read morecover the cost. My insurance covered about $50 bucks of the bill, I ended up paying $100 more using this company than I would have if I had ordered the breast pump on Amazon. I called to ask if I could return the breast pump, as I had not used it. They said no because it was after their 30 day return policy. Yet, I had just received the bill. Kind of convenient? The best they could do was take $50 off the bill. So all in all, I ended up paying about $60 bucks more than if I ordered the pump myself and it wasn't even the pump I wanted. It was the closest they carried to the one I would have purchased if I had ordered it on my own.

Lake Superior Medical Equipment fulfills orders quickly and they travel all the way up the North…read moreShore to deliver products to your door! Their customer service line is always open and very helpful for explaining insurance and the best fit medical supplies for your prescriptions, etc.