Took my vehicle there and requested an oil and filter change only. While they had the car they called me and asked me if I wanted my brakes serviced since they were showing wear, about 2,000 kilometers of life left on them. I declined as I already made arrangements to replace the rotors and pads.
When I picked up my car there were additional charges of $162.00 for things such as wiper blades, 20 minutes of labor to change a light bulb I didn't ask to be changed, addition of top end cleaner and fuel treatment, none of which were requested, none of which I was asked if I wanted. When questioned about the additional charges they stated that it is what they do. This is an unacceptable service practice so if you take your vehicle there, be very specific about what you ask for and get a firm estimate.
I addressed the issue with them professionally in writing and they completely ignored my concerns so I hope they enjoyed that $162.00 because they will never get another dollar form me nor a favorable recommendation. Exercise caution with this one. read more