Wonderful small animal clinic. Superb care. Responsive staff. They take such good care of my…read moregeriatric collies. No up-sale. No gimmicks. Straightforward evidence based veterinary medicine. I highly recommend.

Small town great. Dr Liz took extra care. Better procedure and outcome than a visit with a…read moredifferent clinic. Thank you Dr Liz.

I love this place, they take such great care of my kitties. Super caring staff from when you walk…read morein the door, the appointment itself and leaving. They truly go above and beyond to be helpful and making sure the animals are feeling safe and comfortable. My cat had a bathroom accident in her crate from feeling so anxious on the drive, which has never happened before, they cleaned her up and her crate for me and recommended some possible options for anxiety for cats. Since moving it's a farther drive but I just love this place it's hard to consider anywhere else. Thank you!

We had a situation over the holidays where our furbaby had a seizure... first time for us and let…read moreme tell you! Scary situation to handle with your pet! Vet on Main has been our place since we got Blu 6 years ago and they really treat you like family and wanna know what is wrong as much as we do! Team was amazing! Vet put us at ease! Will continue to make this our Puppy Dr for our old man! ***Plus Blu is back to his normal self and we are hoping it was a one time weird thing....****

When I first adopted my dog 14 years ago, our vet at the time in Michigan set a very high bar. I…read morepretty much credit her with single-handedly saving my dog over the course of two years. We no longer live in that state and I have honestly never found a vet as good as she was. We have just started seeing Dr. Williamson, but after three visits, I already know that she's the best vet we've found since then. She may even be on the same level as our vet in Michigan. What sets Dr. Williamson apart -- and what reminds me of our old vet in Michigan -- is that she really cares. She never rushes an appointment. She always takes the amount of time that it takes, period. She answers all of my questions, explains things thoroughly and gives us good suggestions that are both smart and practical (because hey as much as we love our dogs, we aren't rich!). She also thinks ahead -- giving refills on meds so you don't have to bring your dog back in just to get a prescription and offering some good common sense advice in a calm, reassuring manner that makes me feel at ease. I also love that she and her staff are really thinking about how to make the vet a less terrifying place for animals, since our dogs are afraid of everything. They are currently testing "no stress" environments, avoiding using the overhead fluorescent light in favor of softer in-room lighting and even playing relaxing music. I know some people will laugh at that, but our dogs find the vet to be a really stressful experience (since bad or painful things usually happen there), and I at least really appreciate a vet that thinks about things from the dog's point of view. While the jury is still out on whether Dr. Williamson is as good as our Michigan vet, I can tell you that she is for sure our new regular vet. Best we've found in the Twin Cities. Don't let the location in a strip mall fool you -- this is an A+ vet clinic, and you should take your pets there.

No, I have changed my mind I now rate it at 5 stars! Really appreciate loving caring friendly staff…read morehere! Sometimes you do not realize how good someone is until you been someplace not so good! Just met Dr Williamson she is awesome and so helpful and knowledgeable Just had a re check on an ear infection for my fur baby and she did not even charge me what a life saver for sure!!!!!

Very kind and professional with a new patient that was from out of town and needed help with basics…read moreas well as behavioral therapy/meds. As we move full time, these will be our new vets. So happy to have found them.

Quite possibly the kindest vet staff I've experienced. We were there for an urgent care issue, but…read morewould certainly come back for regular care too! Very easy experience in a stressful time.

I would absolutely recommend this office for cat veterinary care but they were not able to meet my…read moredog's needs. I have German Shepherd dogs and they didn't seem comfortable or able to properly give them the care they needed. They acted nervous and afraid to give them the care they needed and therefore my GSD didn't get the care he needed from this office. I brought my dog to Rockford Road Animal Hospital and it was a completely different experience. The vet techs and veterinarians there understood how to deal with this breed and were able to treat him and give him the care he needed. Whereas at Northwest Animal Hospital they "tried" treating him and were not able to and sent us away causing us to spend more money on additional appointments which resulted in my dog getting a delayed medical diagnosis he needed. I wouldn't recommend Northwest Animal Hospital for breeds of dogs that can be a bit more challenging. It's all about the approach and it was a day and night experience with Rockford Road Animal Hospital compared to them. I will continue bringing my cats there but I won't be bringing my dogs there again.

Can I give zero stars? I have a lot of experience with vets and my experience with this vet has…read morebeen terrible. And it's not even because of their INSANELY high, jacked up during COVID, prices! My dog had a dental here that was literally $1,800. I actually despise them more because of their absolutely terrible customer service. Specifically, Molly, at the front desk got into an argument with me in front of my children. They make everything difficult, take forever to fill prescriptions, and don't let you direct the care of your dog. Don't give them your money.

Great experience with our dog overall. Staff is friendly and efficient. Doc is great with our…read morerather nervous dog - takes his time and gets Ank to warm up to him!

We took our pets here for many years, but this business has gotten too greedy to keep us as…read morecustomers. In picking up meds for our elderly cat, I noticed a "dispensing fee", even though they already mark up the meds by over 100% from what I pay on Chewy. When I asked about it, Dr. Melco said he was being transparent, but never told me about the fee. I noticed it when I received the receipt AFTER I paid. It looks really disingenuous when the vet says he is being transparent about a fee he did not tell me I was being charged. This is not an ethical business practice and we will be going elsewhere for our vet care from now on.

Everyone was friendly and professional, but it felt like I was being upsold for diagnostics and…read morevaccinations my pet did not need. The vet wanted to run 3 different tests for conjunctivitis, and I was able to talk her down to 2 tests. The vet tech told me a rabies vaccination had to be given to my indoor cat as it was a state law. I told her I didn't want my cat getting a vaccination and asked her if it really was a state law and she said yes. I looked it up when I got home and it isn't a state law. When I called back and asked about being told something that wasn't true, it was explained to me that it is a policy in Maple Grove for all pets to be up to date on their rabies vaccination so they enforce that policy no matter where the owner lives since their clinic is located in Maple Grove. She said someone should have told me that when I called to make the appointment - but no one did. They also prescribed an eye ointment/medication that the 3 closest pharmacies to me did not carry, but one of them could order for $260. It took about 2 hours for North Paws to adjust the prescription to the medication the pharmacist recommended and to call it into the pharmacy where I was waiting so I could pick up (I was waiting in the parking lot the whole time and unable to be home to ensure my cat wasn't having an adverse side effect to the unwanted rabies vaccine). If you decide to take your pet here, I would plan to attempt to determine what your pet actually needs versus what they are recommending - it feels like you have to be an advocate for your pet as it appears their focus is on profit, even if that means deceiving the owner.

FANTASTIC clinic with super friendly, compassionate and knowledgeable staff…read more My husband and I moved to the area and we were referred to North Paws by a friend. Honestly, I don't think we could have found a better clinic for our family. All of the staff is super friendly, knowledgeable and compassionate. Dr. Riggs truly cares for our pets and that is a major relief. We've been to other vet clinics in the past where we were just a number, just another client. When we walk into North Paws we know that our pets will get the love and care they need and even some belly rubs and kisses.

Dr.Jackie and her team were awesome! We just moved here and within minutes of walking in, we knew…read morewe found our pug's new doctor. A very thorough examination was performed for a seemingly routine visit, we were pleasantly surprised because we've never had a veterinarian who was so engaged. Very competitive pricing, especially considering the comprehensive care your pet receives. If you're looking for a vet in the Westonka area, look no further!

Dr. Carr and Cassidy are amazing! They treated my dog with so much care and made the whole…read moreexperience stress-free. Friendly, knowledgeable, and truly dedicated--so grateful to have them as my vet team!

I would not recommend Delano Veterinary Clinic based on our experiences here…read more Our dog, Tamago, has allergies, and my husband called on Monday to refill his allergy medication. Initially, he was told they would not refill it until Tamago came in for a checkup, even though his next checkup isn't due until September. Apparently they ultimately did fill the prescription, but no one contacted us to let us know it was ready. Once we figured that out today, I planned to stop after work to pick it up. Their website says they are open until 5:00 PM on Fridays. The sign on their door says they are open until 5:00 PM. I arrived at 4:45 PM and the doors were already locked. I tried calling from outside and the call went straight to a recording saying they were closed and to call back during regular business hours -- which the recording itself says are until 5:00 PM on Fridays. What makes this especially frustrating is that they aren't open on weekends. Because they closed early despite every posted source saying they were open until 5:00, Tamago now has to wait until Monday to get relief from his allergies. Had their actual hours been communicated accurately, we obviously would have made other arrangements to pick up his medication earlier. Unfortunately, this is just the latest frustration we've had with this clinic. During previous appointments, we've found the doctors to be rude and judgmental rather than helpful and compassionate. We've also heard similar complaints from others in the community, particularly regarding their pricing and the cost of even basic services. Veterinary care is already stressful enough when your pet is uncomfortable. At a minimum, I expect clear communication, accurate posted hours, and respectful treatment. Our experiences with Delano Veterinary Clinic have consistently fallen short of that, and after this experience we will be looking for veterinary care elsewhere.

They are incompetent with older cats. They are limited on the necessary resources/supplies. They…read moregave horrible advice on how to help my senior/geriatric cat, which caused his early death. They charged me for unnecessary special food and special shots. They wasted around a month of in and out of the clinic, before they suggested getting more testing done at a pet hospital. They failed to listen to and comprehend the observations of my cat's behavior at home. They acted like they didn't care, since it's just "an old cat". It was a traumatic and expensive experience that could have been prevented.