Def recommend coming here for any PT needs. The staff was very friendly and attentive. The office…read moreis clean and the PT that helped me was very informative and helpful. Ask a lot of questions, gave advice on what to do at home, made me feel comfortable, very professional, and personable.

I've been coming here weekly for over a month and the staff has been great and very helpful…read more They've also been very accommodating with my work schedule. Each week they go over different exercises to help with an old injury to my shoulder that happened while I was active duty in the Navy. After a few weeks, I already feel improvement in mobility. I recommend this office if you're in need of physical therapy.

Review for Nicklous Godley, PA -- Jacksonville Orthopedic Institute…read more this is my first review and I'm almost 70 years old I have been in chronic, excruciating hip pain since September 2024 and have been under JOI's care since November 2024. At my initial visit, I was diagnosed with bursitis and sent to Brooks Rehab for 11 sessions. After completing the rehab, I received no follow-up, no feedback, and no guidance on next steps. Months later, I found out my provider had quit -- but no one at JOI ever contacted me or continued my care. I was left in pain with nowhere to turn. Today, I had an appointment with Physician Assistant Nicklous Godley, and unfortunately, it was one of the most disheartening and unprofessional medical experiences I've ever had. From the moment he learned I wasn't ready to move forward with surgery, his demeanor completely changed. He became dismissive, cold, and disengaged. I explained that I've been waking up every night in pain and asked multiple times for him to complete an FMLA form so I wouldn't face consequences at work while trying to manage this condition. He refused, saying that I'm not a patient of his and that JOI would only consider FMLA after I scheduled surgery -- even though I've been with JOI for nearly a year. In the middle of the conversation, he did say, "I'm sorry this sounds so harsh," but by that point, the damage was done. His words and tone felt completely lacking in empathy. I came in desperate for relief and left feeling ignored and deeply disappointed. There is no continuity of care here, no accountability, and no real concern for what the patient is going through. I cannot recommend Nicklous Godley to anyone seeking compassion, understanding, or true medical support. I felt like he was a used car salesman if he wasn't gonna be able to close a deal by scheduling me with some sort of surgery! He brought up knee surgery back surgery and completely turn very rude and cold because I was not interested in surgery ! horrible experience today He asked and I quote "why are you here if you're not scheduling a surgery" Do your homework before you pick out this guy terrible experience Horrible bedside manner.

This is strictly a review for the second floor, i.e., the doctor floor as opposed to the physical…read moretherapy section on the first floor which has its own Yelp page. First off, the doctors and nurses here would get five stars easily. Every doctor and PA I've seen has been excellent, careful, willing to spend time explaining things. However...this facility has massive staffing issues. You literally cannot get anyone to answer the phone here. I showed up for a morning appointment recently, and the line to check in was 40 people deep, curling all the way around a pretty large room, with maybe three staffers actually working while the rest milled around. I had an afternoon appointment a couple months before that, and when I went to the lobby to check out and schedule a follow-up, there was literally one person working with ten patients waiting. I'm not sure what's going on, but they need to invest in hiring maybe twice as many folks to support the great doctors and nurses here. Otherwise this practice will grind to a halt.

I had bilateral knee replacement surgeries in September and December 2025, and Focus Physical…read moreTherapy was an important part of my recovery journey. Before surgery, Scott Crawley helped guide me through prehab exercises focused on conditioning and strengthening my legs and quads. After each surgery, the team at Focus provided outstanding care, encouragement, and professionalism. The atmosphere is warm, friendly, and supportive while still being highly professional. What surprised me most was the emotional support I received along with the physical therapy. Thanks to the team at Focus and my surgeon, Dr. John Redmond, I truly feel like I have a new lease on life with my new knees. Highly recommend!

This place is unethical. We recently discovered that they have been collecting from both our…read moreinsurance carrier and us for the same visit. They admitted this was the case and they would issue a refund. That was two weeks ago and now they won't return our calls.

My experience with Brooks Rehabilitation was extremely frustrating and poorly managed…read more It took three weeks just to get an initial evaluation scheduled once I was given the ok from my surgeon following surgery. I was told they offered late appointments (4-6 PM), which is the only reason I agreed to move forward. That turned out to be false--the latest appointment they offer is 4 PM. I adjusted my schedule anyway and booked eight sessions 2 weeks after the initial appointment . I then get a call, one week before my appointment saying they made a mistake and scheduled me with a therapist who only handles Workers' Comp cases. Now all of my appointments have to be redone. Their solution? Daytime appointments that don't work for anyone with a normal job. Between the long wait, misinformation, and careless scheduling errors, this place clearly does not have their operations together. I will not be using Brooks Rehabilitation services.

The staff is so friendly and helpful and kind and very happy so awesome incredible so nice kind and…read morecaring person and very nice wonderful and it is clean and organized! I love it so much I came here for physical therapy and speech helped me so much! I feel great amazing awesome! Thank you so much for your support and help I appreciate you so much my heroes! From Lauren

I saw Dr. Graham because I was having pain in both shoulders which had developed suddenly. I had…read morenot experienced an injury. He x-rayed the shoulders and said it was severe arthritis. He gave me a steroid injection in both shoulders and I was given another appointment in three months. I was not given any information about how to manage the pain if the shots didnt work or whether I should restrict use. The shots did not cause any reduction of the pain.

Subject: Request for Review of Orthopedic Care Provided by Dr. Graham…read more To Whom It May Concern, I am writing to request a formal review of the care I received from Dr. Graham during my recent appointment for a newly diagnosed spiral fracture of the third metacarpal. At the time of the visit, I was wearing a temporary splint placed by urgent care and was experiencing pain and swelling. I informed Dr. Graham that I did not feel the splint was fitting properly and asked for guidance regarding appropriate immobilization. I was told that the splint "looked fine." When I expressed continued concern, I was advised to purchase a brace from Amazon and to work on making a fist so that my hand would not become stiff. I was not provided with a specific recommendation regarding the type of brace that should be used, nor was I given detailed instructions regarding activity restrictions or warning signs to monitor. Most concerning, I was instructed to return in four months. I specifically asked whether the intended follow-up interval was four weeks, and I was informed that it was indeed four months. A four-month follow-up appointment was subsequently scheduled. As a healthcare professional myself, I understand the importance of preventing stiffness and promoting recovery. However, I left the appointment feeling dismissed and without clear guidance regarding the management of an acute fracture. My concerns were not adequately addressed, and I remain troubled by the absence of earlier follow-up or imaging to evaluate healing and alignment. I respectfully request that this encounter be reviewed and that I be provided with clarification regarding the rationale for the treatment plan and follow-up interval. My purpose in submitting this concern is to advocate for clear communication, appropriate patient education, and high-quality care for all patients. Sincerely, Lakeisha Simmons, RN

Brooks Rehabilitation has the long standing reputation for being the best place for Physical…read moretherapy - bar none. Each location is staffed with multiple doctors who specialize in various aspects of PT. This location specializes in sports injuries. Being located with the YMCA is sweet. They encourage one to follow up with a healthy lifestyle. They also share a small headed, indoor pool for aquatic physical therapy. Which is the bomb for us in LOTS of pain. They even offer a free month membership to the YMCA after one is healed. And the YMCA has a sliding monthly payment for us poor folks. One can even apply for financial assistance for an even lower monthly membership. The pool and locker room are terrific. One might as well enjoy themselves as they recover from an injury.

Using this facility for water therapy. The front office staff and physical therapist are pretty…read morecool. Everyone seems to be sticking nto their schedule. Everything runs like clockwork, however I do find I am not always brought back start on time. It's usually about a 5 minute delay. The staff are usually multi tasking, which is fine by me. I don't need someone over me. My therapist and I work well together. He's very nice and intuitive the exercises or stretches I need. They share the facility with YMCA. I don't use the equipment within Brooks. I use the pool. It's getting remodeled Mid-Sept 2018, so hopefully that will look good. However, it's not Brooka so it doesn't effect this rating.

I'll admit I pick JOI because they are the Dr.s to Jags. I mean if professional athletes trust them…read morewith their injuries I can't go wrong. I started with Dr. Yurio and after a few sessions of physical therapy ordered an MRI. Turns out I completely tore my ACL and part of my meniscus. I was presented with my options and ultimately decided to have surgery to repair my injuries. I was transferred to Dr. Kaplan and he again presented me with my options. I decided to continue moving forward with the surgery. At no time was I pressured into having the surgery. For my lifestyle and health it made sense to move forward. Fast forward to surgery day - The surgery center is in the same building and is well maintained. I was introduced to several people who would be participating in the surgery and each one confirmed with me why I was there. It was clear patient care and safety was a top priority. Follow up appointments were a breeze. They email any paperwork required prior to the appt. And after check in the most I ever waited was 5 mins in the big waiting room or in the actual room. I saw either the PA and Surgeon during these appts. Both were professional and never made me feel rushed and felt comfortable asking questions. I was in and out in less than 30 mins from check in to check out. I had a positive experience from start to finish with this group of Dr.s and would recommend them. There are several Dr.s with different specialties available. I did see one of the foot Dr.s several years ago, can't recall his name, and did not have the same positive experience.

The front desk is awful. The ladies who work at the front desk in the morning are lazy and you're…read morewaiting for them to end their conversations before helping you out. Or they may not even be at the desk. They hate their jobs and you can tell. Awful awful awful. Management has got to step in. Now Elizabeth the PT here is amazing. From looking around, and seeing the other Therapists I would say she's the absolute best. The other therapists are young and don't have any patients hardly ever. I think there are 3 good PTs here and Elizabeth is definitely one of them. Seriously, Elizabeth is amazing. I would only go to her. Only. The management really needs to do something about the younger therapists and front staff. It's bothersome. They're arrogant and if they don't want to be there they don't need to be. It ruins everything there. I see them work with people and they are not happy. This review would be 5 for Elizabeth. Front desk staff ruins it.

Well staffed with experienced physical therapists, this is an excellent facility. David Shelton…read more(owner) and his staff has been a fixture in this area for many years. They work with patients recovering from accidents, sports injuries, and more. Plus they work with all sorts of insurance programs. Excellent facility. Excellent staff. Need taping? They do sports and support taping techniques for all sports.

Great Physical Therapy facility with caring, professional staff! I've used them for several…read moreailments over the last five years or so with great results. You're not just another patient like in the hospital associated or multi-location facilities - they really care that you're making progress towards full recovery. With their convenient location you can get your therapy done and still have a productive day! You need to tell your doctor this is where you want to do your PT!